Test drove the Polestar 4 from the Bicester Sales team. Oscar was our sales rep.and from the start we were guided to a place where we could park our car and leave it with their support team. We wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Polestar 2 had a fault from Day 1 and the dealership didn't fix it right first time. The dealership was quite poor and I moved to another one, which was much better. The Customer Services though ar... See more
Company replied
I am a Polestar 2 owner and contacted the Polestar chat about an account query as I was registered as a guest and not the main owner. Jon at Bicester was excellent and sorted the issue within a few m... See more
Company replied
I’ve had a pretty disappointing experience so far with Polestar with regards to my new car being faulty. However, the way Darren has looked after me , I absolutely can’t complain. He called me back wh... See more
Company replied
Company details
Written by the company
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
Contact info
United Kingdom
- www.polestar.com
3.7
Average
901 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good support and follow-up.
Good support and follow-up from Craig at Polestar. Checked with me each day what was happening with the car and the feedback from the garage investigating the fault. The logged fault was "pre-charge contactor stuck" - it seems to have been resolved by a firmware update, presumably a marginal timing issue.
19 May 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you ever so much for taking the time to write us a 5-star review, we really appreciate your kind words.
We are overjoyed to hear that Craig went above and beyond for you, keeping in regular contact with you and keeping up to date on the progress of your vehicle repair. It is this level of dedication that our customer support team always strive to achieve.
We are glad to hear that a firmware update has helped resolve the issue you were experiencing. Please do not hesitate to reach back out to our customer support team if you need any further support with your Polestar.
Kind regards,
Aidan
Polestar UK
Polestar 3 update
I took delivery of a brand-new Polestar 3 through a company lease on 20 April 2026. Unfortunately, after driving just 48 miles, the vehicle suffered a major malfunction and has been undrivable ever since.
The car has now been sitting at the Polestar service centre for an entire month with no confirmed diagnosis and no indication of when — or even if — it will be repaired. The technicians themselves have admitted they still do not know what the issue is and are waiting for guidance from Polestar in Sweden.
What’s most frustrating is the complete lack of meaningful communication. The latest update I received was effectively that there was “no update.” I’m repeatedly being told that Polestar are still investigating, but nobody can provide a timeframe, a solution, or any reassurance.
Apparently, Polestar have instructed the technicians to repeatedly turn the vehicle on and off every few hours while they monitor logs remotely, which even the technicians seem confused by. After nearly four weeks, they openly admit they are no closer to understanding the fault.
This is an £80,000–£90,000 vehicle, and the level of customer service and support has honestly been shocking. I have requested termination of the lease agreement through Arval due to the ongoing situation, but I’ve been told we must continue waiting for Polestar to attempt repairs — despite there being no defined timeline or progress.
At this stage, I’m simply left in limbo:
* One month without the vehicle
* No diagnosis
* No repair date
* No clear communication
* No resolution
For a premium brand and flagship vehicle, this experience has been extremely disappointing.
22 May 2026
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to provide us further feedback of your experience with your Polestar 3.
We would like to sincerely apologise that you are still yet to receive back your vehicle. The service point and our technical team in Sweden have been in regular contact to advise on how to repair your vehicle.
We have now been advised that your vehicle has been rectified and the service point have notified us that you will be collecting your vehicle on the 29th May – this is great news.
We do want to apologise again for the disappointment you feel; As mentioned by your leasing company Arval, if you do wish to proceed with the requested termination, you can now continue those conversations with them.
We do hope that you chose to stay with Polestar and that we can help rebuild some faith in our brand for you.
Kind regards,
Aidan
Polestar UK
Reply from Polestar UK
Hi Michael,
Thank you ever so much for leaving us a 5-star review.
We are thrilled to hear that Hamzah was able to offer you exceptional customer service, we will be sure to pass the kind words you have shared onto him. We are very proud of our team and the level of support they continue to offer our customers.
As always, you are more than welcome to reach out to our UK customer support team at any time, should you need any assistance.
Kind regards,
Aidan
Polestar UK
Goos customer support
I got a used Polestar 2 through a different garage, but needed the Polestar services to change the owner on the system. Once I had the V5C all it took was 3 minutes on the chat with them.
The car itself is also really good, no complaints.
22 May 2026
Unprompted review
Reply from Polestar UK
Hi Gian,
Thank you for taking the time to write us a positive review, we are very glad that you have chosen to join the Polestar family.
At Polestar, we understand the value of a swift and easy customer support experience. We always strive to achieve this, so we are very happy to hear that your request to change the ownership on your vehicle was completed for you in a matter of minutes.
We do hope you continue to love your new Polestar 2; please do not hesitate to reach back out to our customer support team if you need any further assistance.
Kind regards,
Aidan
Polestar UK
I visited the Polestar dealer in…
I visited the Polestar dealer in Bicester.
I must say that the level of service provided was very high.
I’m now looking forward to receiving my Polestar 4 in September.
Big thanks to Elliot Green for the support — a very helpful young man.
2 May 2026
Unprompted review
Reply from Polestar UK
Hi Aspen,
Thank you ever so much for taking the time to write us a 5-star review, we are so glad to hear that you had a great experience at our Bicester Space.
Our Space teams take great pride in being able to offer a welcoming and informative environment in their locations, and we are very glad to hear that Elliot was able to support you throughout your journey to getting a Polestar.
We can't wait to officially welcome you to the Polestar family in September! In the meantime, if you have any questions for us, or you need any support, our Bicester Space team and our UK customer support team would be happy to help you.
Kind regards,
Aidan
Polestar UK
Contacted support with an issue with Digital key
Contacted support with an issue with the digital key. Adeel talked me through the steps needed and also emailed me the instructions which solved the problem.
Adeel also followed up a few days later to enquire if the problem had been resolved.
Great knowledge and expertise resulting in brilliant customer service.
18 May 2026
Unprompted review
Reply from Polestar UK
Hi Barry,
Thank you ever so much for taking the time to write us a 5-star review, we're so glad to hear that your digital key issue has been resolved.
At Polestar, we know the value of a high level of customer support and how important that is to the overall experience of owning a Polestar. Our team always aim to be proactive and detailed in their support, giving you clear advice and checking in to ensure you are happy and fully supported.
We could not be happier to hear that Adeel was able to support you and help resolve the difficulty you were experiencing. We are very proud of his work and we will pass your compliments onto him.
As always, if you need any further support or have any questions for us, we are always on hand to help.
Kind regards,
Aidan
Polestar UK
The experience I have had with Polestar…
The experience I have had with Polestar customer service since taking delivery of my new Polestar has been superb.
If you have an issue with your Polestar, ring or email them and they will sort it out.
20 May 2026
Unprompted review
Reply from Polestar UK
Hi Glen,
Thank you ever so much for taking the time to write us a 5-star review, we really appreciate your kind words.
At Polestar, we always aim to provide our customers with a proactive and helpful service, and we are always filled with pride to hear when our team have been able to offer this level of service to our customers.
If you need any further support from us, please do not hesitate to reach back out to our customer support team at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Great service.
Great service.
Followed through after initial request.
Ensured appointment was met.
Very polite treatment at service centre
Thank you
20 May 2026
Unprompted review
Reply from Polestar UK
Hi Richard,
Thank you for taking the time to write us a 5-star review, we really appreciate your kind words.
We at Polestar always strive to be proactive in our support for our customers, making sure that any query is supported right through to their answer or resolution.
We are overjoyed that our team kept in touch and followed through on your request, and that your treatment at the service centre you attended was polite.
If you do need any further assistance, please do not hesitate to reach out to us again, we'd be more than happy to support you.
Kind regards,
Aidan
Polestar UK
Great service very helpful on the phone.
Great service very helpful on the phone.
20 May 2026
Unprompted review
Reply from Polestar UK
Hi Tim,
Thank you ever so much for taking the time to write us a 5-star review.
Our customer support team always aim to provide a helpful level of service on all of our support channels, so we are very pleased to hear that our team offered you a great service via our support line.
If you need any further support, our team are always on hand to assist you in any way that you need.
Kind regards,
Aidan
Polestar UK
Great customer service from Polestar
Great customer service from Polestar, providing advice on transfer of ownership having bought a Polestar 2 from an independent garage. Also advised on recoding of keys and identified my closest Polestar service agent to arrange future MoT.
19 May 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you very much for taking the time to write us a 5-star review, we really appreciate your kind words for our customer support team.
We are always happy to assist our Polestar customers with any query or concern they may have, and we take great pride in offering a detailed and proactive level of service.
We are very happy that we could support in getting your transfer of ownership completed, we do hope that you are loving your new Polestar 2.
If you have any further questions about ownership, or you need any further support from us, we are always on hand to help you.
Kind regards,
Aidan
Polestar UK
Polestar customer service is great
Polestar customer service is great. I had a couple of issues since i bought my 5-year old car. Both problems were resolved quickly. My air con was blowing warm air in hot weather which is not great in the summer. Took it to one of recommended garages and the problem was investigated and fixed under the warranty. Polestar provide two year warranty on the used cars if bought throw them - Definity worth it!
Tayla was very helpful in resolving an issue and followed up on my case to make sure its sorted.
19 May 2026
Unprompted review
Reply from Polestar UK
Hi Svetlana,
Thank you for taking the time to provide us a 5-star review, we are so glad that both our customer support team and our external servicing partner were able to help you.
We are very proud of the effort our customer support team members at Polestar put in to ensure our customers get the best level of service. Tayla certainly is an asset to our team, and we will be sure to pass your compliments on to her.
We love having you as a part of our family, and we do hope you are continuing to love your Polestar. If you have any further questions for us, or you need any assistance, please do not hesitate to get back in touch with us at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Very helpful agent
Very helpful agent, query resolved and a follow up call.
Can’t fault it.
19 May 2026
Unprompted review
Reply from Polestar UK
Hi Paul,
Thank you for leaving us a 5-star review, we really appreciate your kind words.
We always aim to make our customers feel that they are being properly looked after throughout their communication with us, by going above and beyond and being proactive in our support.
It fills us with joy to hear that the customer support team member you spoke to was able to resolve your query and follow up with you, this is exactly the level of service we pride ourselves on.
If you need any further support going forwards, we are always on hand to assist you whenever you need.
Kind regards,
Aidan
Polestar UK
Their customer service support team is…
Their customer service support team is very friendly and fast in providing support and assistance for the issue requested overall great service and support
19 May 2026
Unprompted review
Reply from Polestar UK
Hi Varun,
Thank you ever so much for taking the time to write us a review, we are very appreciative of your kind words.
Our customer support team always aim to provide a quick and friendly service, making sure that your experience with us is stress-free. It is a joy to hear that our team were able to accomplish this for you and help resolve your query.
Our customer support team are always on hand to support you further; please do not hesitate to reach out to us if you need any extra assistance.
Kind regards,
Aidan
Polestar UK
Brake failure at 70mph
Whilst driving my car on the motorway at high speed, the warning lights on my dash all simultaneously flashed on and I got a warning message stating that I should stop safely due to brake failure. I was able to manoeuvre the vehicle onto the hard shoulder and come to a rolling stop. At that point I was unable to:
- place the car into park
- put it into neutral
- apply the handbrake
- remote lock or unlock the vehicle
- turn the lights off
- access the boot of the vehicle
Essentially there appeared to be a catastrophic system failure disabling most if not all of the safety features and electronic features on the vehicle.
Subsequently, talking to Polestar, they have informed me that they need to do a product liability investigation and that I need to fill out some forms as part of that investigation. From the point at which I fill out the forms, they will no longer provide me with mobility (i.e. they will remove access to the hire car that they have given me) whilst they are working on my vehicle.
I asked them what would happen if I did not sign the forms and they said words to the effect of: they will fix the vehicle for return to me but would not do a full product liability diagnosis of the underlying cause of the issue. I am therefore in a position where the company does not appear to be willing to carry out an appropriate investigation unless it is at my inconvenience. I have also requested multiple times to speak to a manager at Polestar but have been told this is not possible.
13 May 2026
Unprompted review
Reply from Polestar UK
Hello Jamie,
Thank you for taking the time to provide us with your feedback of your experience with your Polestar; we would like to sincerely apologise for the frustration and stress that this situation has caused you.
When a customer feels there is a safety issue with their vehicle, we at Polestar take this very seriously. We have a duty of care as a manufacturer to ensure that any safety concerns are thoroughly investigated and recorded appropriately.
Due to the nature of the concern you have expressed, we recommended a full investigation was completed with a comprehensive factory review and a specialist technician. During this kind of in-depth investigation, above normal diagnosis and repair methods, we do not as standard normally provide a loan car, to ensure impartiality is maintained during the investigation process.
We do very much understand your frustration in this situation, however, to complete such a thorough investigation, we need your kind cooperation to complete all the paperwork regarding the event, and this also gives us the formal permission and detail to be able to review. As we are yet to receive acceptance of this by return, we are unable to carry out this heightened level of investigation without your agreement.
Please rest assured however, that all Polestar approved service point will still carry out full diagnosis and any relevant repairs on your car should any faults be found under the warranty policy. At this stage given no faults have yet been identified, we wouldn’t be able to give you a review of the matter in its entirety until such a diagnosis is undertaken.
Our customer support team members are fully trained to manage all cases with our customers, and they will be able to fully support you through this process.
Once again, we do apologise for the concern that has been caused here. We do hope that we can work together to investigate this and resolve this case in the best way possible for you.
Kind regards,
Aidan
Polestar UK
I recently purchased a three year old…
I recently purchased a three year old Polestar 2 long range dual motor, so far I’m overly impressed with the vehicle, from the build quality to the performance, to the infotainment system, to the polestar App, there’s nothing I would change. Charging the vehicle is extremely easy, the driving pleasure is imo better than my prior m240i bmw, some of the perks I rely love are the ability to schedule the car to warm the cabin and seats before I get in the car in the morning, the ability to remote lock the car from eg inside the house, the performance is great however I love the fact that I can purchase a performance upgrade of an additional 50kw’s +_ over the air (no need to go into the dealer), and this is a certified upgrade via Polestar. I also rely enjoy using Google assistant, and the ability to load various apps such as car play, Spotify. I’m also very impressed with the polestar support whom reply quickly and ensure your questions are fully answered, as well as being very quick to perform any requests (thanks Alex). If your tinkering with the thought of an EV, go test drive a polestar! (dual motor if you want a bit of speed).
19 May 2026
Unprompted review
Reply from Polestar UK
Hi Neil,
Thank you ever so much for this glowing review, we are so glad that you have chosen to join the Polestar family.
We at Polestar put a very high level of detail and care into all aspects of what we do, from the vehicles themselves right through to our customer support team. We always aim to make sure that all areas of Polestar ownership feel premium and fill our owners with confidence.
We are very grateful of your compliments for your Polestar 2, as well as the for the kind words you have shared regarding our customer support team, especially Alex.
Welcome once again to the world of Polestar; if you need any further support from us, we are always on hand to assist you in any way we can.
Kind regards,
Aidan
Polestar UK
Emily was a pleasure to deal with
Emily was a pleasure to deal with. My issue was dealt with quickly and efficiently and I was updated at every point in the process.
19 May 2026
Unprompted review
Reply from Polestar UK
Hi Paul,
Thank you very much for taking the time to write us a 5-star review.
Efficiency and proactiveness are key focuses of our customer support team, making sure you are kept up-to-date regularly on what is happening with your case. It is pleasing to hear that Emily was able to do this for you, and was a pleasure to liaise with.
As always, Emily and our entire customer support team are always on hand to support you when you need us.
Kind regards,
Aidan
Polestar UK
Not a trust worthy dealership
Not a trust worthy dealership. They will squeeze your part exchange and all. Won't answer any of your questions once the deal was closed. I think Polestar has to really work harder on salesman's ethics.
14 May 2026
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to provide us with feedback regarding your experience with one of our showroom partners.
We are saddened to hear that you have had a negative experience, and we would very much like the opportunity to support you in rectifying this situation.
So that we can achieve this, we have sent across to you a request for further information. This will allow us to locate your account on our systems and identify which of our Spaces you attended.
We do apologise for the negative experience you have had and we do hope that with this further information, we can help put this right for you.
Kind regards,
Aidan
Polestar UK
Energy App difficulty
Id like to praise the Customer Service team who I spoke to, too many times while trying to sort out a problem getting the Polstar Eenergy App going.
To the Customer Service Team merit they persisted with support to get to the bottom of my technical IT problems. Thank you
For the Energy App Team if you are unable to take calls to support customers then a system where you call them back, could be added, so as problems can be sorted completely. An email system, some of which just seemed to have been A1 generated left questions unanswered and replies delayed too often by another day.
18 May 2026
Unprompted review
Reply from Polestar UK
Hi Paul,
Thank you for taking the time to provide our customer support team with positive feedback, we really appreciate it.
We do completely understand your frustration with the support you were receiving from our Polestar Energy provider Plugsurfing, and we can only apologise for this.
It is great to hear that our customer support team were able to support you in getting this resolved for you as quickly as possible. We take great pride in making sure we go above and beyond for our customers.
If you do need any further support going forwards, please do not hesitate to reach out to us at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Bought a car from Polestar website with…
Bought a car from Polestar website with 6,000 miles on the clock. Collected from Polestar in Wakefield but aircon doesn’t work. They told me to take it to my local Volvo dealership for repair, (Stoneacre Sunderland). 10 days later, no fix and no communication. I’ve contacted the original dealer plus Stoneacre head office and Polestar head office. Each time they say Stoneacre Sunderland service have said they are just about to call me. They never do.
I can only recommend atm you don’t buy a Polestar or deal with Stoneacre if you have an issue.
Update 19th May 2026 - Original dealer has offered to take the car back and implement a fix with Volvo in Wakefield. This seems a better course of action than persevering with Sunderland. I’m happy with this course of action.
10 May 2026
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to provide us with your feedback regarding the purchase of your Polestar and the service you have received from Stoneacre.
We would like to sincerely apologise for issue that you have had with your new Polestar, and the delay in getting this resolved at Stoneacre Sunderland. This is not the level of service that we wish for our Polestar customers to receive from our franchised retailer partners.
We would like the opportunity to investigate this further for you with Stoneacre. So that we can achieve this, we have sent you a request for further information.
We do hope that we can support in getting your Polestar back to you as soon as possible.
Kind regards,
Aidan
Polestar UK
I recently purchased a used polestar 2…
I recently purchased a used polestar 2 and am absolutely over the moon with it! All the fear mongering of range anxiety and quality issues are entirely unfounded in my experience. One month in and I couldn't be happier.
The biggest take away has been the absolute epitome of professionalism from the customer support team. I only had a slight issue with the transfer of ownership on polestars side, so I could access all the app based wonders.. One call is all it took, with constant communication from their end. What a night and day experience after leaving the BMW family after all these years.
Craig, if you're out there and reading this, people such as yourself are the lifeblood of any customer focused business, irrespective of product. I cannot thank you enough for all of your help.
20 April 2026
Unprompted review
Reply from Polestar UK
Hi Carl,
This is such a wonderful review, thank you so much for the very kind words you have for our customer support team, Craig in particular.
At Polestar, we value the importance of great customer support and how this can vastly improve your ownership experience; it is a key focus of ours to make sure our customers receive proactive, attentive and high quality support.
It fills us with pride to hear that Craig was able to support in getting your ownership to your new Polestar 2 transferred - he is very appreciative of your compliments, and we couldn't be prouder of him.
We are so happy to have you as part of the Polestar family, and we do hope you continue to love your new Polestar 2. If you ever need any further support from us, you can reach back out whenever you need to.
Kind regards,
Aidan
Polestar UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.