Polanitravel Reviews 

249
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and efficient when securing travel tickets and managing various requests. Many people note that company representatives provide prompt assistance, clear information, and wonderful support when organizing their upcoming journeys. Some reviewers were not happy with unexpected high extra fees and a complete lack of flexibility when modifying bookings. A few other people also felt that communication was terrible, describing customer service as unhelpful and unreliable. Travelers additionally mentioned difficulties resolving sudden issues due to unsupportive responses from agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as professional, polite,... See more

Booking process

Reviewers mention ambiguous feedback about booking process, with some consumers praising helpful staff... See more

Service

Customers consistently note ambiguous experiences with service, while some reviewers praise polite staff who... See more

Price

Clients share negative opinions on price, reporting that consumers face shockingly high fees for simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was our first time booking tickets with Polani Travel, and it was a pleasant experience. Thanks to Adnan for the efficient and friendly service!

Rated 5 out of 5 stars

I was looking to book a flight ticket for both Myself and my Wife, and finally got to Polanitravel. Then i got a gentle man called Ashar. What a great experience with a man who knows well his job. He... See more



Contact info

3.8

Great

TrustScore 4 out of 5

249 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(249)

118 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a great experience booking my…

Had a great experience booking my flight through Flightcatchers. Qamar Iqbal was very helpful, professional, and responsive throughout the process. He made the booking smooth and explained everything clearly. Really appreciate his support and customer service. Highly recommended.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Refund Process Scam

They have been trying to stall a refund owed due to cancelled flight. They claiming my bank has declined the refund transaction and their explanation is this is because the card used to make payment has expired. This is ridiculous and my bank has confirmed this that they would not decline a refund and expired card would not stop a refund from being processed. Polani Travels are sticking to this "scam story" for not giving me my refund! AVOID at all cost!They have been trying to stall a refund owed due to cancelled flight. They claiming my bank has declined the refund transaction and their explanation is this is because the card used to make payment has expired. This is ridiculous and my bank has confirmed this that they would not decline a refund and expired card would not stop a refund from being processed. Polani Travels are sticking to this "scam story" for not giving me my refund! AVOID at all cost!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm so happy with Mr QAMAR IQBAL

I'm so happy with Mr QAMAR IQBAL . I`ve checked many websites online for my ticket and couldn't get any best and reasonable for myself.But the way he dealt me was amazing. I got ticket urgently from him but he gave me in a very reasonable price found a ticket for me just in 5 minutes.thank you

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

I was having trouble viewing my e ticket and when I called I spoke with Qamar Iqbal. He was polite and helped me with what I needed to do. His friendly service and caring character made the call quick and easy. Thank you for an excellent service!

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Booked flights to abu dhabi but event cancelled due to war. Everyone who booked through Emirates cancelled and lost 150 per person. These have doubled it we have lost 300 per person £1200. Poor communication and customer service. NEVER AGAIN

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with the service…

Absolutely thrilled with the service from Qamar Iqbal at Polani Travel! He went above and beyond to ensure my family and I had the best possible flight options. His patience and politeness were outstanding—he took the time to carefully adjust dates and find the perfect flights at a fantastic price. He was incredibly helpful throughout the entire process, making sure everything was sorted to our satisfaction. Highly recommend his services for anyone looking for a smooth and stress-free booking experience! 5 stars all the way! ⭐⭐⭐⭐⭐

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Pure scam

Pure scam. They tried to take money out of my bank account (thank God I didn't have any money in it). 3 times. Then they tried to link my card to Google Pay - again, thank God I had no money! We have lost over £2,000 ticket money. This is a scam OPERATION, do NOT have anything to do with them. Have alerted Action Fraud, Bank, and other authorities. PURE SCAMMERS

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Booked flights to China

Booked flights to China. Polani made some very unusual requests for required data. They also told me I had to call 72 hours before my flight to confirm my intention to travel.
I wasn't happy and asked to cancel the booking and refund.
They agreed, sent a cancellation notice, and kept all the money.
My credit card company had to take the money back off them.
Unsure if this company is a scam, incompetent, or criminals

23 March 2026
Unprompted review

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