PlushCare Virtual Healthcare: online doctor Reviews 

While I was making an appointment with my local urgent care center, a screen pop-up asked if I wanted a same-day appointment. I clicked yes. A bunch of available times popped up, and I started down an expensive rabbit hole. All the while, I thought I was still on my local urgent care site. Only at the end did I discover I had "joined" PlushCare and could not cancel the telehealth appointment without a $75 charge! Moreover, they also wanted to bill me $19.99 a month for my "membership." Of course, I notified my credit card company and I will dispute the charge. I'm now trying to cancel this scammy "membership." Waiting on hold for PlushCare ...

Follow-up
When PlushCare finally called me back, a very helpful and pleasant young man worked to cancel my subscription and refund the cancellation fee. I’m waiting to make sure that all shows up on my credit card account.

Doctor didn’t show up. They wanted to double charge to to “hopefully” get connected with another doctor. Such a joke

I spoke with Carmen of the Care Team and she was extremely helpful. She listened well, answered my questions and responded professional to my concerns. She truly exceeded my expectations. Thank you Ms. Carmen!!!

Didn't show up for my appointment then charged ME a cancellation fee. This is a scam, be ware!

I really appreciate Plush Care Virtual Healthcare. I pulled a muscle in my back and needed a doctor. I could have used a med stop in town but that would have required me to get dressed and drive in the pouring to the office for care. I was having a very difficult time walking from point a to point b at that point so leaving the house for care was going to be a major ordeal. I looked on line for a virtual doctor and found Plush care. The entire experience was wonderful, quick and very efficient. The doctor was prompt, friendly and listened to what was hurting me. She wrote a prescription and call the pharmacy of my choice. I think that this experience rates just as highly as an hands on doctor if not better. I would definitely use this company again. The wait time was very minimal and I didn't feel rushed during the appointment.

For starters. The ONLY reason I’m giving 2 stars instead of 0 is bc of Donna in customer service/support. She was FABULOUS.

I will NOT be using this service again. My son & I do not go to doctors unless absolutely necessary. I do not have insurance & am a struggling single mom. When my son’s throat ended up very painful, red & inflamed, I had no choice but to seek out a medical professional. PlushCare claimed they treated everything from Covid to flu to STDs & UTIs.

However, when my son made the $130 payment & saw the doctor, she (Dr. Eneniziaogochukwu Okocha) provided NO services, NO useful information & told him since she couldn’t swab his throat, he needed to go to another doctor.

I felt nothing short of ROBBED. At that point, I didn’t have the funds to go to another doctor for help. Dr E.O. Charged us for information I didn’t even need Googles help for.

Upon contacting customer service, I got Donna on the phone & she was able to refund our money so we COULD go to another provider. She was very patient & understanding…couldn’t have been more pleasant to talk to. I hope they give her a raise. I was ready to burn the world down when she first answered the phone. Her de-escalation skills are top notch 🙏

Many physicians to choose from , easy to schedule an appointment , knowledgable, thorough , problem solving oriented , personable - a great service

They will charge you for an appointment just for the Dr to tell you they can't prescribe the medication you need.

Very easy to set up an appointment and see your doctor
by phone.
Dr. Gregory Sharp is super nice to work with and knowledgeable. I would definitely recommend Plush Care.

Amanda at PlushCare customer service was thorough, helpful, asked great questions and very personable to talk to. She actually made dealing with a medical referral fun! 5 stars plus. Would highly recommend her and hope to get her assistance on future calls too,

Dr. Trisha Kelly is hands down one of the best doctors I have ever spoken with. She was incredibly kind, patient, compassionate, and so easy to talk to. I never felt rushed, and she truly took the time to listen and make me feel comfortable.

Out of all the doctors I’ve worked with over the years, she is absolutely one of my favorites — along with my longtime family doctor that I see in person. I would genuinely give her 10 out of 10 stars and highly recommend her to anyone looking for a caring and attentive doctor.

I will definitely continue scheduling my visits with her from now on. She is truly amazing, and I hope others book with her as well because great doctors like this are hard to find. 😊

Doctor Ko was excellent,knowledgeable and easy to talk too. I would recommend doctor ko 5 stars

I've had trouble finding a new doctor in my area who has good patient reviews and is accepting new patients. (My last one retired a year ago.) So I thought I'd give PlushCare a try. It was nice to be able to make a same day appointment, but I was really disappointed with my initial call with the doctor I was assigned to. Her photo looked professional, but on the call she looked (and acted) either stoned or like she just crawled out of bed. She rushed throught the intake questions so quickly I could barely understand her, let alone interrupt quickly enough to respond. She said I needed to obtain blood labs if I hadn't done so within the last two months. I told her I had and could provide the results, but she went ahead and ordered labs anyway and said I needed to go to their partner lab. She seemed to be in a rush to end the call as quickly as possible. I was charged $130 for a 10 minute call plus the $20 monthly membership fee and got zero value out of it. I inquired about a refund since I didn't plan to move forward with the service and was told that since the call was "successful", which they define as you spoke with a doctor, they refused a refund. I do not recommend this service.

The appointment went smooth very discreet and doctor was very professional and patient!!! I would definitely recommend this for anyone with a not to serious condition!!

Care should not be in their name. Rip-off for AI. Shady for just trying to get some phony, unauthentic note. Spend your money elsewhere.

Called to check the balance on my account. Solomon was outstanding to interact with very professional.

Solomon was a competent, patient, and kind customer service agent. I enjoyed my experience speaking with him on the phone, and he was able to resolve all of my questions and issues related to lab work and other app problems. I highly recommend him.

Excellent, on-the-spot, on vacation and my doctors failed to help, we tried this…it’s really good. Being a 37 year firefighter medic, retired, this program, the doctors…. Seriously going to rethink my situation with my current MDs. Prescriptions sent immediately , follow up was great… was flawless. Our experience was greater than expectation.

Horrible experience. Dr. Mehreen Malik was 10 min late to our call didn't not apoligize and when I mentioned this to her she got defensive and hung up the phone.

I know have to call their billing apartment to get another time to get a prescription.

I love this service, however the billing department and customer service I receive leaves a lot to be desired. I gave 3 stars only because I have great experience with the doctors I have seen.

I have had multiple problems with invoicing. I pay invoices and continue to get payment reminders. When I call and email no one can seem to track these via their own invoice numbers. I have put tickets in and have no resolution. Unfortunately, I will need to cancel my membership if they don't pull it together and give me some resolution.