PlumbNation Reviews 

30,123
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 656 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive prices, fast delivery times, and the exceptionally high quality of the various products received. Many people also note the remarkably helpful customer support team and the smooth, easy ordering process that make online shopping simple, pleasant, and efficient. Some reviewers were not happy with delivery handling, noting frustrating instances where expensive items were left completely unattended on doorsteps or delivered while they were away. A few consumers additionally experienced difficulties when trying to resolve product issues, communicate about missing parts, or obtain prompt assistance after their purchase.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and reliability... See more

Product

People report positive experiences with product selection, noting items like shower screens and radiators... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning great value and competitive costs across... See more

Service

Customers report widespread satisfaction and appreciation for the service provided. Reviewers frequently... See more

Order

Clients share positive opinions on order processes, highlighting how easy it is to make purchases online and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went on the Web site but was unable to enter the product i wanted into my basket didn't appear to have an "add to basket" provision, maybe it was me? I phoned and was ableto purchase the product di... See more

Rated 5 out of 5 stars

Clear and easy to use website. Contact to place orders. Immediate response from PN. Competitive pricing and great delivery time from stock. First time using PN and will be back again.

Rated 5 out of 5 stars

Ordered the hot water cylinder from Plubnation, we needed it urgently, I have spoke to customer care agent to transcend the delivery and to deliver before 9am next day. He was man of his words, he pro... See more

Rated 5 out of 5 stars

Nice and easy to use website. Great price on a high quality white ceramic sink. Delivered on time with great communications from all and delivered by a specialised courier. Top marks


Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Fireplace Store
  4. Boiler and Heating Service

Written by the company

PlumbNation is an innovative leading retailer of plumbing and heating supplies, including boilers, radiators, bathrooms and much more. PlumbNation provides the very best quality products at the most competitive prices possible anywhere in the UK. PlumbNation's safe and secure website has been specifically designed to offer a quick, easy and informative shopping experience.

PlumbNation Plumbing & Heating Supplies

Written by the company

Express Delivery
Available on eligible items.
Safe & Secure Payments
Trustworthy SSL security keeps online payments safe.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(30,123)

638 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Over and above - The Ultimate Professional

Recently ordered a large radiator from Plumbnation, really big and awkward to manoeuvre and when the plumber eventually came to install we found it was badly damaged.
I called and spoke to Shakeel, I could not have wanted to speak to a more polite, helpful, empathetic person. Shakeel was so very thoughtful and arranged a replacement plus a courier to collect my damaged radiator. Plumbnation are very thorough with their customer service, they call and check all is ok if you have emailed or called previously about your item.
I fully recommend Plumbnation as they have gone over and above sorting out my radiator, even though it was slightly out of the window of letting them know if there were any issues.
Shakeel, you have no idea how much your help has been and I will certainly recommend Plumbnation because of your professional and personable manner. Thank you so very much.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

PlumbNation the plumbing company to go to first.

Came upon PlumbNation when looking for a specific bathroom waterproof wall board for a bathroom/shower room upgrade, great price and a lot less than other well known companies that sell the same make, wall boards delivered on the day and time they were scheduled to arrive, what more can one ask for.

30 April 2026
Rated 1 out of 5 stars

we bought goods from you good service…

we bought goods from you good service until we had to send back one wrong item, it has taken you 3 weeks to collect and still no money back we spent almost 5k

5 May 2026
Unprompted review
PlumbNation logo

Reply from PlumbNation

Good afternoon,

I have tried to request further details via Trustpilot so I can get in touch directly to resolve this with you.

I hope to hear from you soon, or, alternatively, please update your review to include the order number and I can take it from there.

Best regards,
Abigail
Customer Service Director

Rated 1 out of 5 stars

The timer supplied with the boiler is…

The timer supplied with the boiler is faulty and does not work (does not even power up). I suspected something was wrong from the start, as the instructions in the box looked used, which now makes me question whether this unit had already been returned by another customer.

Trying to return it has been a terrible experience. Your system asks me to contact Vaillant on a premium-rate number. Why should I incur any further cost for a product that was defective from the outset?

Your online chat service is equally unhelpful. After waiting for over an hour with no response, I had no option but to give up.

HOWEVER, the following day, after speaking with Plumbworld and their Quality Department, the matter was resolved quickly and professionally with a full refund, an apology, and assurances that the root causes would be addressed. I would happily deal with this company again, because when issues arise, it’s the quality of the resolution that truly matters.

5 May 2026
PlumbNation logo

Reply from PlumbNation

Good afternoon,

I have tried to contact you regarding this and hope to hear from you soon.

Best regards,
Abigail
Customer Service Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look