I went on the Web site but was unable to enter the product i wanted into my basket didn't appear to have an "add to basket" provision, maybe it was me? I phoned and was ableto purchase the product di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Clear and easy to use website. Contact to place orders. Immediate response from PN. Competitive pricing and great delivery time from stock. First time using PN and will be back again.
Ordered the hot water cylinder from Plubnation, we needed it urgently, I have spoke to customer care agent to transcend the delivery and to deliver before 9am next day. He was man of his words, he pro... See more
Nice and easy to use website. Great price on a high quality white ceramic sink. Delivered on time with great communications from all and delivered by a specialised courier. Top marks
Company details
Written by the company
PlumbNation is an innovative leading retailer of plumbing and heating supplies, including boilers, radiators, bathrooms and much more. PlumbNation provides the very best quality products at the most competitive prices possible anywhere in the UK. PlumbNation's safe and secure website has been specifically designed to offer a quick, easy and informative shopping experience.
PlumbNation Plumbing & Heating Supplies
Written by the company
- Express Delivery
- Available on eligible items.
- Safe & Secure Payments
- Trustworthy SSL security keeps online payments safe.
Contact info
Unit 5 Woodway Court Thursby Road, CH62 3PR, Bromborough, United Kingdom
- 0333 202 5988
- info@plumbnation.co.uk
- www.plumbnation.co.uk
4.6
Excellent
30K reviews
Asks customers to review
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The mira shower was half the price of…
The mira shower was half the price of screw fix, great communication from them, very fast delivery. Would highly recommend this company
7 May 2026
Great great
7 May 2026
Item delivered quite quickly and works…
Item delivered quite quickly and works as expected. There was some delay in dispatch but the company kept me well informed.
5 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
we bought goods from you good service…
we bought goods from you good service until we had to send back one wrong item, it has taken you 3 weeks to collect and still no money back we spent almost 5k
5 May 2026
Unprompted review
Reply from PlumbNation
Good afternoon,
I have tried to request further details via Trustpilot so I can get in touch directly to resolve this with you.
I hope to hear from you soon, or, alternatively, please update your review to include the order number and I can take it from there.
Best regards,
Abigail
Customer Service Director
Excellent service
Excellent service, sink is so nice, quality is excellent too, would recommend this company. 5 star
5 May 2026
The timer supplied with the boiler is…
The timer supplied with the boiler is faulty and does not work (does not even power up). I suspected something was wrong from the start, as the instructions in the box looked used, which now makes me question whether this unit had already been returned by another customer.
Trying to return it has been a terrible experience. Your system asks me to contact Vaillant on a premium-rate number. Why should I incur any further cost for a product that was defective from the outset?
Your online chat service is equally unhelpful. After waiting for over an hour with no response, I had no option but to give up.
HOWEVER, the following day, after speaking with Plumbworld and their Quality Department, the matter was resolved quickly and professionally with a full refund, an apology, and assurances that the root causes would be addressed. I would happily deal with this company again, because when issues arise, it’s the quality of the resolution that truly matters.
5 May 2026
Reply from PlumbNation
Good afternoon,
I have tried to contact you regarding this and hope to hear from you soon.
Best regards,
Abigail
Customer Service Director
Superb service
Items correctly listed in stock - diapatched immediately received next day
Excellent service - better than ordering locally!
1 May 2026
Good fast reliable service
Good fast reliable service. Kept me up to date with delivery times. Were very efficient and helpful in issuing a refund when I ordered the wrong part and promptly despatched the replacement.
29 April 2026
ORDERED ELECTRIC SHOWER AND WAS…
ORDERED ELECTRIC SHOWER AND WAS DELIVERED THE FOLLOWING DAY. GREAT SERVICE.
29 April 2026
Communication from the driver
28 April 2026
Great service all round
28 April 2026
All was ok apart from delivery
All was ok apart from delivery. Delivery stated 1-2 days but was 4+ I sent several emails and answers & replies not relevant nobody answered phone calls.
Next time I will find somewhere where I can purchase over the counter.
27 April 2026
Brilliant service...next day delivery…
Brilliant service...next day delivery ...no problem!!
24 April 2026
Quality and correct products delivered…
Quality and correct products delivered on time. no failure of our schediules. Thanks you.
29 January 2026
Bought Joule Platinum hot water - Flowless order & Delivery
Bought Joule Platinum hot water cylinder. Price wise was cheapest and the delivery flawless. We’re kept well informed on the progress for delivery via emails & text.
25 April 2026
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