Plumbhub Reviews 

346
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Order placed on the 3rd August. Still waiting. They seem have to keep the money but not send the goods. Emails ignored and phone goes to answerphone. Just letting people know the extremely poor cus... See more

Rated 5 out of 5 stars

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... See more

Company replied

Rated 4 out of 5 stars

A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... See more

Rated 3 out of 5 stars

Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... See more

Company details

  1. Plumbing Supply Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Do-it-Yourself Shop
  5. Heating Equipment Supplier
  6. Radiator Shop

Written by the company

Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.


Contact info

3.2

Average

TrustScore 3 out of 5

346 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 month

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3.2

All reviews

(346)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The radiator arrived on time but had a…

The radiator arrived on time but had a scratch on it when opened rang them within minutes of the plumber opening it send picture’s straight away still waiting for a reply over a week ago now not very good customer service

18 January 2024
Rated 5 out of 5 stars

Perfectly packed

Perfectly packed . Delivery in next to mo time. Recommend RIDE. Will always shop here as priced items R top range at affordable prices 100%
More than pleased with quality and service.

2 January 2024
Rated 1 out of 5 stars

Shocking behaviour Part 2

Shocking behaviour from this company Part 2. As Plumbhub called my father's account of my dealings with them 'factually incorrect' - it wasn't - I'm laying out the facts for them and I have credit card statements and emails from Plumbhub to verify these facts.

On the 25th October I ordered a Reina Vicari Double Horizontal Radiator from Plumbhub as they were showing the radiator was in stock. My order number was PH9809. My credit card was charged the advertised price of £421.99 and I received an order confirmation email from Plumbhub.
On 26th October, I received an email from them telling me that 'Your order has been refunded'. There was no apology and no explanation.
I looked on their website and found that they were now advertising the radiators for £550, almost £130 more than the previous day.
I emailed them on the 26th October, asking them to explain why my order had been refunded, but got no response. I emailed them again on the 31st of October and as of 14th December I'm still waiting for a reply.
I bought my radiator elsewhere, and I won't use Plumbhub again.

26 October 2023
Unprompted review
Rated 4 out of 5 stars

Toilet inlet valve washer

Ordering process was easy and the goods despatched the following day.
Unfortunately there was one line of the address missing on the address label making my delivery 5 days and not the 2-3 days quoted.
The goods arrived and were a perfect fit and problem solved

4 December 2023
Rated 1 out of 5 stars

Shocking behaviour from this company

Shocking behaviour from this company. My daughter ordered a radiator from them for £421.99. (Order number PH9809). They accepted the order and sent a confirmation of order email. The following day, they refunded the order and put the price of the radiator up to £550! And they wouldn't answer her emails. Needless to say she shopped elsewhere.

26 October 2023
Unprompted review
Plumbhub logo

Reply from Plumbhub

This is not a verified review and is factually incorrect. We do not know who this person is or what order it may relate to?

Rated 1 out of 5 stars

Absolutely shocking company

Absolutely shocking company, bought a boiler which they sent the wrong one then totally refused to issues a refund…
I will be applying for a county court judgement very soon.
This company have now refused the parcel from the courier and sent it back to me 😂😂

12 October 2023
Unprompted review
Plumbhub logo

Reply from Plumbhub

This is a false review, the customer returned their order without a returns authorization. The item was not in resaleable condition.

Rated 5 out of 5 stars

A great range at excellent prices

PlumbHub seemed to be the only company who could supply exactly the right radiator (quite an unusual size) and yet were still able to offer a great deal on it. Also delivered within the estimated time frame... I've very pleased with their prices and service.

28 September 2023
Plumbhub logo

Reply from Plumbhub

Thanks for your kind review Anne, we hope you enjoy the look and efficiency of your new radiator.

Rated 5 out of 5 stars

So Impressed!

Great product, Great price, Fantastic service, Hassle free delivery.
100% Top drawer!

10 September 2023
Plumbhub logo

Reply from Plumbhub

Many thanks for your appreciated review. It is so refreshing to hear from a happy customer and that we have exceeded your expectations.

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