Order placed on the 3rd August. Still waiting. They seem have to keep the money but not send the goods. Emails ignored and phone goes to answerphone. Just letting people know the extremely poor cus... See more
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See what reviewers are saying
Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... See more
Company replied
A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... See more
Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... See more
Company details
- Plumbing Supply Store
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Heating Equipment Supplier
- Radiator Shop
Written by the company
Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.
Contact info
Unit 1-2, 660 Chester Road, B23 5TE, Birmingham, United Kingdom
- 01213508188
- info@plumbhub.co.uk
- www.plumbhub.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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The radiator arrived on time but had a…
The radiator arrived on time but had a scratch on it when opened rang them within minutes of the plumber opening it send picture’s straight away still waiting for a reply over a week ago now not very good customer service
The delivery got lost twice and took…
The delivery got lost twice and took two weeks. When it did finally arrive the tap was damaged. Hope the process to get an undamaged tap will be more straightforward. I wait to be impressed!
Had the part i needed in stock for a…
Had the part i needed in stock for a fast delivery .
I'm impressed
Perfectly packed
Perfectly packed . Delivery in next to mo time. Recommend RIDE. Will always shop here as priced items R top range at affordable prices 100%
More than pleased with quality and service.
Shocking behaviour Part 2
Shocking behaviour from this company Part 2. As Plumbhub called my father's account of my dealings with them 'factually incorrect' - it wasn't - I'm laying out the facts for them and I have credit card statements and emails from Plumbhub to verify these facts.
On the 25th October I ordered a Reina Vicari Double Horizontal Radiator from Plumbhub as they were showing the radiator was in stock. My order number was PH9809. My credit card was charged the advertised price of £421.99 and I received an order confirmation email from Plumbhub.
On 26th October, I received an email from them telling me that 'Your order has been refunded'. There was no apology and no explanation.
I looked on their website and found that they were now advertising the radiators for £550, almost £130 more than the previous day.
I emailed them on the 26th October, asking them to explain why my order had been refunded, but got no response. I emailed them again on the 31st of October and as of 14th December I'm still waiting for a reply.
I bought my radiator elsewhere, and I won't use Plumbhub again.
Toilet inlet valve washer
Ordering process was easy and the goods despatched the following day.
Unfortunately there was one line of the address missing on the address label making my delivery 5 days and not the 2-3 days quoted.
The goods arrived and were a perfect fit and problem solved
Not delivered even though shop said…
Not delivered even though shop said shipped - no tracking reference on email sent to track - eventually got refund - recommend do not use these to buy from
Shocking behaviour from this company
Shocking behaviour from this company. My daughter ordered a radiator from them for £421.99. (Order number PH9809). They accepted the order and sent a confirmation of order email. The following day, they refunded the order and put the price of the radiator up to £550! And they wouldn't answer her emails. Needless to say she shopped elsewhere.

Reply from Plumbhub
Absolutely shocking company
Absolutely shocking company, bought a boiler which they sent the wrong one then totally refused to issues a refund…
I will be applying for a county court judgement very soon.
This company have now refused the parcel from the courier and sent it back to me 😂😂

Reply from Plumbhub
Great by again
Good service
A great range at excellent prices
PlumbHub seemed to be the only company who could supply exactly the right radiator (quite an unusual size) and yet were still able to offer a great deal on it. Also delivered within the estimated time frame... I've very pleased with their prices and service.

Reply from Plumbhub
Great company great range of sizes on…
Great company great range of sizes on rads at the right price
So Impressed!
Great product, Great price, Fantastic service, Hassle free delivery.
100% Top drawer!

Reply from Plumbhub
Good rangeEasy to order with a wide range of…
Easy to order with a wide range of sizes
Delivery says 2 to 3 days but took 4 days
First class service .
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