I can't recommend Lily and her team highly enough. Buying my new home had its stressful moments, but they were incredibly patient, understanding and supportive from start to finish. They explained eve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used PLS for a new build development purchase. The developer pushed for a 6 week turnaround to completion, which I expected would be hard to meet. However, Billy and his team were immediately on top... See more
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Great experience from start to finish. Joulia was attentive and helpful throughout. When she wasn’t available someone else would always be available to update me and answer questions. Processed as... See more
Company replied
Absolutely fantastic service, I can't fault them. Massive shout-out to Mark, for being really attentive, understanding and answering the phone nearly every time I called (which was quite frequently).... See more
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Company details
Written by the company
PLS is a forward-thinking, nationwide property law firm specialising in new build and residential conveyancing. With offices in Manchester, Liverpool and Teesside, our experienced team supports thousands of clients every year with buying, selling and financing property. We help first-time buyers move into their new homes, support new build purchases and guide clients through both straightforward and more complex transactions, including buy-to-let, shared ownership and secured lending. By combining legal expertise, modern technology and a customer-focused approach, we make every property move transparent, simple and supported. If you’re planning a move or considering a property purchase, get in touch with our team today to discuss your needs and receive a competitive conveyancing quote.
Our Promise to You
Written by the company
- We're Committed to Our Customers!
- At PLS Solicitors, we believe every client deserves clear communication, expert guidance, and genuine support. We’re proud to treat every customer with respect, kindness, and a commitment to making the conveyancing process as smooth and stress-free as possible.
Contact info
Head Office and Administration Centre - PLS House, 2 Aegean Road, Atlantic Street, Altrincham WA14 5UW, WA14 5UW, United Kingdom
- 0330 024 4536
- info@pls-solicitors.co.uk
- www.pls-solicitors.co.uk
PLS Solicitors
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Rubina and her team
Rubina and her team made everything easy for me as a first time buyer. They answered any questions I had and were really friendly. Couldn't ask for a better experience!
11 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Lorraine,
Thank you so much for your lovely review!
We’re delighted to hear that Rubina and her team made your first-time buying experience feel easy and supported. We’ll be sure to pass your kind words on to them.
Wishing you all the best in your new home! 🏡
Kind regards,
Team PLS
Poor communication and extremely slow…
Poor communication and extremely slow service.
My first impression was positive, but as the transaction progressed they became increasingly difficult to contact and very slow to respond. There appeared to be too many departments involved, meaning nobody could provide clear updates or realistic timescales.
Calls to my case handler regularly went unanswered, and despite being promised callbacks, these rarely happened.
The "Easy Portal" was also unreliable, as I was often unable to view attachments or download documents properly.
Overall, the lack of communication, delays, and poor systems made the process far more stressful than it needed to be.
Abysmal communication, lack of knowledge from the 'solicitors' and slow responses- DO NOT USE- there is a reason why they are lower in price than smaller independents.
11 September 2026
Unprompted review
Reply from PLS Solicitors
Dear JW,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt the communication and level of service fell short of the standards we aim to provide.
We appreciate how frustrating it can be when updates are not as timely or accessible as expected, and we take your comments regarding communication and the Portal seriously.
We have responded to you privately to address the concerns raised and will continue to work with you to progress matters as efficiently as possible. We hope we can help to resolve your concerns.
Kind regards,
Team PLS
Excellent service from PLS Solicitors
Excellent service from PLS Solicitors
Emma and her team were absolutely amazing throughout the whole process.
You hear lots of horror stories when it comes to buying a house and dealing with solicitors, but my experience with PLS Solicitors was the complete opposite. Everything was straightforward, smooth and stress-free, with nothing but professionalism from Emma and the team.
Emma kept me regularly updated throughout and was always incredibly responsive whenever I had a question — and I had a lot of questions! 😂
I genuinely couldn’t have asked for a better experience. The whole process was handled brilliantly from start to finish, and I always felt that I was kept informed and supported.
I would 100% recommend PLS Solicitors, Emma and her team to anyone looking to purchase a property. Thank you for making what can be a stressful process such a positive experience! 🏡🔑
28 August 2026
Unprompted review
Reply from PLS Solicitors
Dear Michael,
Thank you so much for such a lovely review!
We’re delighted to hear that Emma and her team made the process so straightforward and kept you feeling supported and informed throughout. We’ll be sure to pass your kind words on to Emma and the team.
We hope you’re settling into your new home and enjoying this exciting next chapter! 🏡🔑
Thank you for choosing PLS Solicitors and for recommending us, it really means a lot.
Best wishes,
Team PLS
They are excellent
They are excellent , very helpful and supportive .Thank you PLS team.
11 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Sugathan,
Thank you so much for your kind words! We’re really pleased to hear that you found the team so helpful and supportive. We really appreciate you taking the time to share your experience with us.
Best wishes,
Team PLS
A terrible experience…
Using this company was a terrible experience. They were recommended by our mortgage broker and he's said he'll never recommend them again.
We instructed them on the 30th March to facilitate our house purchase. We were first time buyers and there was no chain. We finally took ownership of our house on 2nd September - five months later!!
They use a portal which is fine if it functions properly. The first issue was the client questionnaire. We filled this in but being unsure of what we were doing, we made some mistakes. We contacted our case handler at the time and as you couldn't update the questionnaire once it was submitted, she e-mailed it to us again. We filled it in and e-mailed it back. They never used it which created issues and delays. Example 1: They charged us for an anti-fraud fee which we didn't request. Example 2: When we finally came to completion they didn't realise that part of the deposit was a gift so we couldn't complete yet again even though the paperwork had been submitted weeks previously.
They received back the environmental search and failed it and referred it back to our lender! There was no environmental issues. We got the estate agent involved and the mortgage lender and PLS re-looked at it again and agreed it was a mistake. Our bank might have withdrawn our mortgage based on their information!
We signed contracts one Friday and expected and was told by our solicitor that we'd be completing the following Friday. But the night before our supposed completion day we suddenly had the mortgage deed appear in our inbox. This required signing, witnessing and posting back. And then the bank required 5 days to process. No completion that week! Our broker advised that the mortgage deed could've been sent weeks before!
They never replied to e-mails. Nobody ever answered the phone. If someone did answer our solicitor was always unavailable. Our mortgage broker had the same issue. It got to the point where they knew our numbers and would hang up on us when we rang. Only to answer the phone if we tried on a different number.
What should have been an exciting time for us as first time buyers was incredibly stressful. Yes we understand buying a house can be stressful but the failures made by PLS Solicitors made the whole process an awful experience. We would NEVER use them again.
2 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Ella,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
The team were pleased to have completed your transaction, although we recognise that the four-month timeframe was longer than our usual timescales. There were a number of factors involved in the transaction, including matters that required further investigation before we could be satisfied that everything was in place for you to proceed safely. We won’t go into the specific details publicly, but our priority throughout was to make sure the legal work was properly completed and your interests were protected.
We appreciate that delays and difficulties with communication can be frustrating, particularly during a first home purchase. While some aspects of a conveyancing transaction depend on other parties, such as lenders, search providers and the seller’s representatives, we’re sorry that the overall experience did not meet the standard of service we aim to provide.
We’re pleased that you have now completed your purchase and wish you every happiness in your new home.
Kind regards,
Team PLS
Nick really did a good job
Nick really did a good job. He was meticulous, took his time to make sure everything went well and he put us through every step. He was very supportive, made every part of the process smooth and finished the entire process quite timely. I cannot recommed PLS Solicitors, especially Nick team enough.
10 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Olanle,
Thank you so much for your kind words! We’re delighted to hear that Nick was so thorough and supportive throughout the process, keeping you informed every step of the way. We’ll be sure to pass your lovely feedback on to Nick and the team.
Thank you for recommending PLS Solicitors, we really appreciate it!
Best wishes,
Team PLS
William was great in supporting us…
William was great in supporting us getting our mortgage done the right way and easy way
Thanks PLS!
10 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Kate,
Thank you for your kind words! We’re delighted to hear that William was so helpful and made the process feel straightforward. We’ll be sure to pass your feedback on to him.
Thanks again for choosing PLS, and we wish you all the best for the future.
Kind regards,
Team PLS
AVOID
AVOID. I would not recommend this company.
They handled my remortgage two years ago, and I’m now going through another remortgage only to discover that they never completed all of the necessary work I paid them to do.
I’m now having to deal with the consequences of their failure to properly complete the original transaction, two years later.
Throughout the process, they were incredibly slow, communication was poor, and getting hold of anyone was extremely difficult. Based on my experience, their service was characterised by incompetence and a complete lack of follow-through.
I would strongly recommend staying away and using another firm.
10 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Lucie,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been disappointed with your experience.
We have reviewed the matter and can confirm that the post-completion application was submitted to HM Land Registry following completion. The application then remained pending with HM Land Registry, before a requisition was raised and the requested information was provided by our team.
We appreciate that the ongoing registration has been frustrating, particularly while you are arranging a further remortgage. The application is currently with HM Land Registry for consideration, and we continue to follow up with them for an update.
Kind regards,
Team PLS
PLS solicitor's experience
PLS solicitor's have been on a journey with us for the last year. Their quotes were competitive and they get to work straight away. The PLS solicitor assigned to us was Aiman, who we found extremely professional, helpful and patient when things got stressful near exchange. She was an absolute pleasure to deal with. Even our estate agents mentioned many times how good Aiman at PLS was with their communication and procedures. The best part is they specialise in fast turnarounds which does depend on other slower solicitors in a chain though. Their PLS app is not the best and not seen as a reliable tracker to use in the conveyancing process, so only use the PLS website! I would highly recommend PLS and Aiman in the future.
9 September 2026
Unprompted review
Reply from PLS Solicitors
Dear David,
Thank you so much for taking the time to share such detailed feedback. We’re delighted to hear that you had such a positive experience with PLS, and that Aiman was so professional, helpful and patient throughout the process.
It’s especially lovely to hear that her communication was also recognised by your estate agents. We’ll be sure to share your kind words with Aiman and the wider team.
Thank you again for recommending PLS, and we wish you all the best for the future.
Kind regards,
Team PLS
no interest for holding my funds for 3 weeks
As a cash buyer, I was requested to transfer the remaining balance for the property three weeks ahead of the completion date. PLS refused to pay interest for holding my funds for 3 weeks.
9 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Customer,
Thank you for your feedback. We’re sorry that you didn’t receive a response to your query sooner. We understand how frustrating it can be when you’re waiting for an answer, particularly when it relates to funds ahead of completion.
We understand that the team have now responded to your query, and we hope this has provided the clarification you were looking for.
Kind regards,
Team PLS
Reply from PLS Solicitors
Thank you for your lovely review! We’re really pleased to hear that you found our service thorough and professional.
We really appreciate you taking the time to share your feedback and thank you for choosing PLS Solicitors
Best wishes,
Team PLS
Sophie was great
Sophie was great. She was super responsive and got us to exchange of contracts really quickly. Thank you for your help!
9 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Liam,
Thank you so much for your lovely review! We’re delighted to hear that Sophie was so helpful and responsive throughout your conveyancing journey, and that she helped get everything through to exchange so quickly.
We’ll be sure to pass your kind words on to Sophie.
Thank you for choosing PLS Solicitors, and we wish you all the very best!
Team PLS
Great communication throughout the…
Great communication throughout the process, the portal is excellent, keeps you up to date. Highly recommend.
8 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Richard,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience and that the communication throughout your journey kept you well informed.
It’s also great to hear that you found the PLS Portal useful for keeping up to date with your case. We really appreciate your recommendation and thank you for choosing PLS Solicitors!
Best wishes,
Team PLS
Very good prompt service with efficient…
Very good prompt service with efficient and timely work.
Friendly and helpful team.
25 August 2026
Unprompted review
Reply from PLS Solicitors
Dear PR,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the team friendly and helpful, and that you received prompt and efficient service throughout.
We really appreciate your kind words and will be sure to share them with the team. Thank you for choosing PLS Solicitors!
Best wishes,
Team PLS
Hannah Sutton,
Hannah Sutton,
Incredible support during House purchase
from start to finish, they were professional, highly efficient communication was fantastic .
Thank you very much!
8 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Surafel,
Thank you so much for your lovely review! We’re delighted to hear that Hannah and the team provided such professional, efficient service throughout your house purchase and kept you well informed along the way.
It’s great to know that you felt so well supported from start to finish. We’ll be sure to pass your kind words on to Hannah.
Thank you for choosing PLS Solicitors, and we wish you all the very best in your new home!
Best wishes,
Team PLS
Great Service - Aiman Was Brilliant!
Aiman has been brilliant during our Conveyancing process, she was very fast at getting things sorted, the process would of been complete probably 2.5 months earlier if it wasn't for the management company!
Even when we were frustrated at this holdback Aiman showed she cared and wanted it just as much as we did which was great!
Many thanks PLS! Recommended for sure!
8 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Adam,
Thank you so much for your lovely review! We’re delighted to hear that Aiman was so helpful throughout your conveyancing journey and kept things moving as quickly as possible.
We know how frustrating it can be when there are delays outside of your control, so it’s great to hear that Aiman kept you supported and reassured throughout, even when things became frustrating.
We’ll be sure to pass your kind words on to Aiman. Thank you for recommending PLS Solicitors, it really means a lot to us!
Best wishes,
Team PLS
Great turnaround
A rock start due to some technical issue but once resolved Josh and his team were fantastic in covering all my questions and wrapped up with time to spare before the exchange deadline for a new build.
8 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Ryan,
Thank you for your lovely review! We’re really pleased to hear that Josh and his team were able to answer your questions, support you through the process and get everything wrapped up ahead of your exchange deadline.
Buying a new build can come with its challenges, so it’s great to know the team helped keep things moving and gave you the support you needed along the way.
We’ll be sure to pass your kind words on to Josh and the team. Thank you for choosing PLS Solicitors, and we wish you all the very best in your new home!
Kind regards,
Team PLS
Nick was very helpful and kept us…
Nick was very helpful and kept us updated on our new build purchase. Things changed here and there during the buying process with our current house so it wasnt straight forward at times and became quite stressful for us making decisions but Nick kept us in the loop throughout
8 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Gillian,
Thank you for your lovely review! We’re really pleased to hear that Nick kept you informed throughout your new build purchase and was there to support you when things became a little more complicated.
Buying a new home can be stressful, especially when circumstances change along the way, so it’s great to know that Nick helped keep things clear and reassuring throughout the process.
We’ll be sure to pass your kind words on to Nick. Thank you for choosing PLS Solicitors, and we wish you all the very best in your new home!
Kind regards,
Team PLS
They answer the phone 🙌🙌
I dealt with Keeley & her team and they were all so kind, approachable, professional & personable. They answer the phone!!!! If nothing else convinces you to use this wonderful firm - that alone should do it 🙌 They answered all my questions & I never felt like a nuisance or an inconvenience. And when things got stressful (that’s life - hey, it’s going to happen when you buy/sell houses) they were reassuring, proactive & keen to listen. I am grateful to the team and hope they know they’re truly appreciated for doing their job well 🙏
8 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Jane,
Thank you so much for your lovely review! We’re delighted to hear how well you were looked after by Keeley and the team. It’s fantastic to know that they were always approachable, reassuring and happy to answer your questions and yes, we’re very pleased to hear that the phones were answered!
Buying or selling a home can be stressful at times, so it means a lot to know that the team helped make the experience feel a little easier and that you always felt listened to and supported.
We’ll be sure to pass your kind words on to Keeley and the team. Thank you again for choosing PLS Solicitors and for taking the time to share your experience.
Best wishes,
Team PLS
We recently consulted PLS Solicitors…
We recently consulted PLS Solicitors services to buy a house, Lucy Hubbard was very helpful from begining to end making the process very simple and stress free. I would definitely recommend PLS Solicitors to anyone
8 September 2026
Unprompted review
Reply from PLS Solicitors
Dear Binesh,
Thank you so much for your lovely feedback!
We’re delighted to hear that Lucy made the process feel simple and stress-free for you. We’ll be sure to share your kind words with Lucy and the wider team. Wishing you lots of happiness in your new home! 🏡
Best wishes,
Team PLS
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