Pizza Hut Reviews 

I won't be back at pizza hut as I don't agree with halal food

I ordered from Pizza Hut (Derriford, Unit D, Plymouth). After placing my order online, I immediately received a notice saying there might be a slight delay and that my food could take a little longer. Instead, it took 1 hour and 20 minutes for a simple order: two pizzas, cheesy fries, and two tubs of garlic sauce.

One pizza was fine, but mine was burnt. The new garlic butter sauce was awful, the fries were soggy and undercooked, and the cheese portion — which cost 99p — was barely noticeable. The whole meal was genuinely disappointing, especially since I’ve never had a bad experience with Pizza Hut before.
What made it worse was how poorly this location seems to use the website. According to the tracker, my food wasn’t even put in the oven until 40 minutes after ordering, then apparently took 20 minutes just to pack, and the delivery times kept jumping around. Overall, the service and food quality from this branch have massively put me off.

Sam in Hoddeadon piazza but, was a lovely member of staff who, kindly change my order, when I realised I had ordered the wrong pizza.

Great service and thank you being understanding.

Pizza was delivered promptly and very goo

I have ordered from Pizza Hut for years, the last few times have been awful. My order was wrong, a large pizza cut into 6 slices for 10 people, no seasoning on the breadsticks and the dips that I ordered AND paid money for were missing. This is not the first time in the last year similar situations have happened. Customer service was supposed to contact me in 2-3 days, crickets. It's been over a week and a half. That will be my last time ordering from them.

They played dumb and hid a promotion from me just to charge me double for half sized pizzas. Refused to compensate.

Pizza Hut Henderson. Poor quality of employees. They aren't familiar with specials nor specialty pizza ingredients. No accountability or customer service support. Filthy store, unsanitary employees. No hand washing after going from sweeping to making pizza. I definitely wouldn't trust it.

Great customer service and fresh food

We had a family birthday party for 8 people at Pizza Hut Castleford (M62 Junction 32). We were charged £100 for parking in the Pizza Hut car park. We appealed, and included our meal receipt, and it was reduced to £20 if we paid quickly.
It is impossible to contact Pizza Hut Castleford. Their phone line is permanently engaged with a recorded message. They must have a lot of complaints but manage to keep under the radar for bad reviews on Google, Trip Advisor etc. by declaring themselves "Permanently Closed".

I ate in Pizzahut at Vasco da Gama Mall, Lisbon Oriente.
In the end I was given the recipt with an invitation to go through the link "pizzahutexperiencia.com" which would send me a CODE I would write in the RECEIPT to be presented on a next visit to the brand to get a DISCOUNT/OFFER.

After several times trying to go through, I could not proceed because a strong security advice was sending me away for the danger of being hacked by the company.

Weird enough to leave it at once !!!

Again and again I order from you hoping you will get my order right and again and again you fail me, why pizza hut?

Ashflat Arkansas manager Carol. I ordered a LG pizza. I paid for a LG pizza. Tye slices were half the size of the two LG I ordered prior. She said maybe I.hot a medium. I said i.pqid for a LG. She said there's nothing she could do and hung up on me. Bad management Carol.

To Whom It May Concern,

I am writing to formally lodge a complaint regarding my experience as a new customer with the Pizza Hut location at 3215 Freedom Drive, Charlotte, NC on July 2, 2026.

I placed an order and waited over one hour and ten minutes for my food to arrive. When I attempted to address this with the store manager, I was hung up on — with no resolution and no apology. To make matters worse, the manager attempted to claim my food had arrived early, which was simply not true.

What prompted me to escalate this to the corporate level is what I discovered when I went to submit a review online. I was genuinely overwhelmed by how many other customers have had nearly identical terrible experiences at this location. This is clearly not an isolated incident — it is a persistent, systemic failure. The recurring complaints include:

• Orders not being started on time or going missing entirely
• Staff appearing under-trained or disengaged
• Managers who are unavailable, dismissive, or rude to customers
• Delivery failures with no follow-up or accountability
• Customers left on extended hold with no resolution

I want to be transparent: I am a service manager myself. I understand how operations work, and I understand that these kinds of patterns do not fix themselves without proper intervention — whether that means retraining, new management, or a full operational review. If I were seeing this volume of complaints about a location I was responsible for, I would want to know immediately so I could take corrective action.

I am also a new customer to Pizza Hut. This experience has not made me want to return, and that is a shame — because it did not have to go this way.

I am requesting the following:
1. A formal acknowledgment of this complaint
2. A full refund for my July 2 order
3. A review of management and staffing practices at this location
4. Written confirmation of any corrective action being taken

I will be taking time out of my day tomorrow to physically visit the location and speak with someone in person. I will be documenting names and details, and I am prepared to escalate this further.

Please respond at your earliest convenience.

They gave me more then I ordered, they gave me free wedges, large pizza when I ordered a medium, 8 bbq wings and I ordered 4 really happy with the food all hot and great service come quickly and no issues what so ever, I will defo be ordering again, Kentish Town Pizza Hut

Absolutely ridiculous, disgusting food ,forgetting dips, how simple is that to do ,sending what they want to send ,NO, we order and pay for food ,we want to eat,you have now lost a customer

The pizza use to be good but not anymore!
They also now charge a $6.99 service fee for delivery. And it doesn't go to the delivery person as the tip. Tips are charged separately for the driver.
Their business model sucks!

DONT ORDER DELIVERY FROM Boonville New Harmony Rd location. Placed an order via calling store after going through the website and it not working after putting in CC number. Requested a delivery for 1 1/2 hours later. After 20 mins late, a call was placed to store and I was told DoorDash does their deliveries and there was no driver. Store person stated she would call DoorDash again and see what she could do. After another 10 mins, I attempted several calls to store and placed in the national call service. After lengthy delays and calling from a different number, I was able to speak to store person again. Now 40 mins after delivery time, still no DoorDash delivery option, I said I’d pick up the order for 50% off $42 order) or they can cancel the order. The person said “we will cancel the order.” And hung up on me. I went to store and requested a receipt for canceled order and was rudely greeted. I was told they couldn’t give me a cancellation receipt. I was asked to leave the store.

We ordered a pan style pizza and when I went to pick it up the employee said they had run out and we got thin crust instead. He should have called me to see what substitutes would be acceptable. The hand tossed crust was terrible. Management gave us a store credit later

This is one of my go-to places when I don't want to make lunch or dinner. I am a big fan of the Triple Treat box because it's so complete and can serve 6-8 people. The pizzas are thick and slightly doughy. Specifically, the pan pizzas are baked with a lot of oil at the bottom, so the bottom crust is pretty crispy and oily.

Besides the breadsticks, I don't appreaciate the side dishes, which is why I deducted a star. Mozzarella sticks come with solidified cheese, not melty/stretchy cheese like they advertised. 8 boneless BBQ chicken bites costed $16.99. And the pasta dishes, though creamy, seriously need flavour and mix-ins.

The customer service is good. They aren't super friendly, but not mean or impatient. I prefer ordering online as that way you can earn points and have all sorts of deals.