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Review summary

Created with AI, based on recent reviews

Looking at 515 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced major problems with incorrect orders, missing items, long delivery delays, and frustrating technical difficulties when attempting to place food requests through the official website. Furthermore, the overall quality of the food consistently fell short of expectations, with widespread complaints about dry crusts, unappealing taste, and missing ingredients. Some reviewers were happy with the staff, noting that the local employees were welcoming, friendly, and provided great assistance during their visits. A few consumers also mentioned enjoying fresh, hot meals and tasty options when their food orders were finally prepared correctly.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting a wide range of differing experiences. While... See more

Order

Customers consistently note negative experiences with order, highlighting prolonged delivery delays, missing... See more

Staff

Customers had ambiguous experiences with staff, reflecting a high level of disagreement regarding service... See more

Quality

Clients share negative opinions on quality, consistently highlighting issues like dry, soggy, or burnt crusts... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions ranging from extreme frustration to great... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We ordered a LG. Pan Pizza it was soggy with too much sauce and floppy where you needed a fork. The crust that used to be a PAN pizza must no longer exist because it appears to be Traditional. We were... See more

Rated 2 out of 5 stars

We had a family birthday party for 8 people at Pizza Hut Castleford (M62 Junction 32). We were charged £100 for parking in the Pizza Hut car park. We appealed, and included our meal receipt, and it w... See more

Rated 3 out of 5 stars

Nice enough place, staff were friendly and we were seated straight away. However, the pizza on the buffet was warm at best. There was a decent selection on the salad counter, but not so on the pizza... See more

Rated 1 out of 5 stars

Im being asked for a tip at online order for pick up and at pick up window again. So if I dont tip at online then they ask me to tip again at window are they spitting in my food? I thought about the i... See more


Company details

  1. Food Products Supplier
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway
  5. Restaurant
  6. Take Away Service

Information provided by various external sources

Pizza Hut – home of America’s favorite pizza, delivering delicious hot pizza and WingStreet buffalo wings straight to your door. Order your Pizza Hut pizza, pastas, WingStreet wings and pizza sides online or over the phone.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

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1-star

No history of asking for reviews

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2.5

All reviews

(3,595)

569 reviews in the last 12 months

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Rated 4 out of 5 stars

Honest review

Loved the food being going there for many years with family , mates & other people.
The salad is great, gives customers (in my opinion) a great option of salad options (although I always go for a bowl of sweetcorn or cucumber or the Doritos)
Pizza in my opinion is incredible especially the thick crust classic pizza 😍😍with I had all the time until I found out that I wa gluten free !!

Gluten free pizza is still good but not the best it does takes like paper and it takes a while to cut the pizza.

The staff are always friendly in my opinion always welcoming

Great drinks option from non alcoholic drinks to boozey drinks

I have constantly gone bc over the years and it is one of my restaurants to go to

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrible pizza

Horrible pizza. To start off with I put online I wanted pizza cut in squares didn’t happen and when picked them up lady said oh. Then when I got home these pizzas were super toasted or BURNED they were hard to include the toppings ridiculous. The worst pizza I’ve ever had.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Mental hospital

Workers are crash outs and yelling at people for no reason. I actually didn’t realize that I’m in pizza store. I thought it was place for people who are willing to yell and scare customers away just because they want to.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst Pizza Hut Ever

How does this PH stay open at Castor Ave in Phila Pa?? Waited 3 1/2 hours for order to be delivered! Whole order was wrong!! Called to report,was told it would be redone&send right out,,another 3hours wait..no order came!! Was on call hold 2x for over 20mins! Paid 25.00 for food didnt want,,3hours late,was cold,over cooked&sucked!!This is so Unprofessional!! Will Never order from any PH after this Very Very Poor Experience!!!!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

The deals are amazing!

The deals are amazing!! Every Pizza we have had has been delicious!!! So convenient in the Publix shopping center in front of our community, Verandah!

17 July 2026
Unprompted review
Rated 1 out of 5 stars

I would give them a ZERO if I could

I would give them a ZERO if I could. I order for delivery in Inman SC. I order and paid for delivery and left a tip. One hr later I call about my food, they said I never ordered. I went to the store and showed assistant manager their phone number and the receipt from paying. Then he said ohh we have automatic system that sent my order to another part of town. Now that is strange another store has the same number. No way. Then he said he couldn't give me pizza nor give my money back. So I told him I wasn't leaving until I called the police. I never got my delivery fee or my tip money back. They wonder why they are always empty. If you can't deliver good service then close!!!!!!

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad company with fraud practices

Bad company with fraud practices. I have over 9 slices (don’t remember exact) and I know I definitely had a free large pizza to collect. It’s gone because they changed the system in February 2026. What a farse of a company. Never buying again.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Cold dried out pizza with scant toppings

We waited an hour for cold, dried out pizza with almost no toppings. The chicken nuggets were all breading with barely any meat. What happened to Pizza Hut? It used to be good. Two medium pizzas and 8 pieces of chicken nuggets were $52, I could have made 6 pizzas and baked 2 whole chickens at home for that. Pizza Hut you know that by serving us that crap, you lost a customer forever.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the service from Pizza Hut Wolverhampton. Unfortunately, almost every delivery order I have placed has had issues, whether that has been the food arriving late, arriving cold, or receiving the wrong order altogether.

On several occasions, deliveries have been over 30 minutes late, which has significantly affected the quality of the food. As a customer, I expect orders to arrive within the estimated timeframe and in the condition they were intended to be served.

Based on my experience, I would not recommend ordering for delivery from this branch. Dining in may provide a much better experience, but the delivery service has been consistently unreliable and below the standard I would expect from a well-known brand.

I hope Pizza Hut Wolverhampton reviews its delivery processes and customer service standards to improve the experience for future customers.

I

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Nachos were burnt

Nachos were burnt
Chicken strips were bland and pale
Stuffed crust was hollow
Dough was tough

It wasn't always this way! We won't be ordering Pizza Hut again

10 July 2026
Unprompted review

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