Pixum Denmark Reviews 

7,630
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

When we opend our package with our photobook something have happend to the books sadly. We wrote to costumer service. Without any hesitations they told us to reorder the books and they would refund us... See more

Company replied

Rated 5 out of 5 stars

I ordered some pictures. there was a small misunderstanding with the information about the order, I had some information on my email and there was other information in their system. I called and the... See more

Company replied

Rated 5 out of 5 stars

Excellent quality photo prints on premium paper selections! Great work—keep it going!

Company replied

Rated 1 out of 5 stars

The app is constantly crashing, leading to loss of photos/ project work. I think the app closed off and crashed probably 20 times during my picture uploads. It happened also during payment.

Company details

  1. Photo Printing Service

Written by the company

Pixum er en af de førende online fotoservices i Europa. Udover den bedste kundeservice og en intuitiv og inspirerende købsoplevelse, begejstrer Pixum sine kunder med produkter i allerbedste kvalitet, som fx Pixum fotobøger, Pixum vægbilleder og Pixum fotokalendere, og sikrer, at vores kunder kan bevare og dele deres dejligste minder for fremtiden. Pixums kunder kan hvornår og hvor som helst kreere og bestille deres højkvalitative fotoprodukter - mobilt med Pixum appen, på Pixums hjemmeside i onlinedesigneren eller med den gratis Pixum fotounivers software. En lang række tests bekræfter: Vi udbyder både de bedste produkter og softwareløsninger såvel som branchens bedste kundeserviceservice. Pixum blev stiftet i år 2000 og sidder i moderne og innovative lokaler med ca. 160 medarbejdere i Køln, Tyskland.


Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(7,630)

135 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

puzzle

Website provides the space for client to make own adjustments,helpful customer service over the phone,fast delivery and very friendly prices.

30 January 2017
Unprompted review
Rated 4 out of 5 stars

Generally very good

I have been using Pixum for many years now, and they are generally very good and getting us the goods on time and with good quality.
The tools for designing whatever it is you want printers are also good.

The last order (which is in progress right now) is taking already twice as long as it should though, which is why it's not a five star

7 November 2016
Unprompted review
Rated 5 out of 5 stars

Everything in order

I have used pixum several times for books, calendars and canvas prints and have been satisfied so far. Only once I received order that was slightly damaged. After sending them a claim with attached photos I was contacted within few hours. Pixum apologized and new item was produced for me for no additional cost. All in all, I would rate them as a professional company.

21 March 2016
Unprompted review
Rated 3 out of 5 stars

Slow delivery

The prices and quality of the photos were fine, but the delivery took way too long. Custom support wasn't great either. They couldn't even give me an estimated delivery date. Under the order status in my account the order was marked as sent for several days, even though it hadn't been sent yet. So there's a lot of things pixum need to improve on.

18 January 2016
Unprompted review
Rated 5 out of 5 stars

Great

A good experience making my photo book. Delivery as promised. Will definitely use them again!

16 January 2016
Unprompted review
Rated 5 out of 5 stars

Schön wie immer!

God hjemmeside, god variation i produktmuligheder, godt program til downloadning, hurtig produktion og afsendelse, god kvalitet. TOP!

19 December 2015
Unprompted review
Rated 1 out of 5 stars

It couldn't be more WRONG!

I ordered a wedding photo of my wife and I, from Pixum.dk - as a wedding anniversary present. It turned up a little later than expected, so I didn't have time to open and check it. I figured it would be fine, as I had spent so much time adjusting the color, grading, size and clipped it loads of times... so it was just perfect,... on screen. when I presented to my wife on our first wedding anniversary, I was suprised and not a little embarrassed to find that the photo was.... a dog. Yes, a big black, wet and steaming labrador, with a bit of grass in it's mouth, and a fetching 'wet-look'. Said dog had clearly been chasing ducks in a dirty pond, in january. Not what I expected. well done Pixum! Oh - and thanks for leaving me waiting for ages on the customer service phone line, to then tell me that I need to take a picture of the dog, to help you sort out your own mess. Now I have to go home, photo it, attach it to an email and send you that email.... and wait..... how long? Never mind - I can go on to your site and 'recommend your service' (not) to others.... no, wait.... it's in german.... and it appears I can't actually rate anything besides the colour grading on the photo I received. Well, it's fine.... it's just an effing big black dog........

22 June 2015
Unprompted review
Pixum Denmark logo

Reply from Pixum Denmark

Hej Michael,

Vi er utroligt kede af at du ved en fejl har modtaget en anden kundes billede. og vil geren genproducere din oprindelige ordre.

Desværre er det ikke muligt at identificere ordren ud fra dit navn "Michael Skyte" så jeg er nød til at bede dig kontakte vores kundeservice med angivelse af odrenummeret, så vi kan hjælpe dig videre.

Mange tak for din forståelse
Claus

Rated 4 out of 5 stars

Good Deal But...

Good deal, but shipping can be faster, it took almost 5 days to get the delivery !!!

14 June 2015
Unprompted review
Pixum Denmark logo

Reply from Pixum Denmark

Hej Shinto,
Vi beklager at forsendelsen har taget lidt længere tid, hvilket har skyldtes poststrejke ved det tyske postvæsen. Hvilket vi selvfølgeligt beklager meget

Rated 5 out of 5 stars

Great customer service

My pictures were quickly despatched, but due to a problem with my address, they never arrived. I contacted Pixum, who arranged for the photos to be sent again, without extra charge. I really appreciated their prompt and honest service, will definitely use them again.

4 January 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look