This company has charged my account multiple times even though I have clearly and repeatedly told them that I do not want any of their subscriptions, apps, or services. I have several emails prov... See more
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Dishonest company
I canceled my subscription within the free trial period and they continue to bill me. I got my credit card to reverse the charge but the next month they billed me again —and that was after I wrote them and they promised not to! There is no record of this purchase on my iCloud account and no way to log into an account without downloading the app. Complete crooks.
Pixtuner on a 7 day free…
I tried out Pixtuner on a 7 day free trial. After singing up, I tried it out. Tried out different features on the app.
The “enhance” feature changed the faces of the people in the picture!!
After an hour of so of playing with it, it didn’t want to load new pictures. Went back to my emails to see if there are other options of using this app.
Then I saw I was signed up for a Basic Plan, as well as a “wellness package”. In total it comes out that I will be charged over $90 USD after the trial.
I contacted them right away to see that they cancel everything.
Seven days later, I got charged for the Basic Plan anyway, however in the app, it shows my license is suspended. I contacted them again with a screenshot and I was promised a refund.
I am still waiting to see IF I will get it.
BE AWARE PEOPLE
Complete scammers
Complete scammers. Signed up for the monthly subscription because I wanted to get my grandma something nice. In total they have stolen £60 off me which meant I had no money to buy my 3 month old baby milk or calpol for my child. Contacted by email and obviously an AI reply literally within a couple of seconds after I emailed. They now keep putting the dates for the refund back. I’ll have to contact my bank and put a block on it and also I will report to the FCA.
Complete scam and have robbed me of £67.
It’s fine
At first the app had a lot of trouble going to the feature I wanted to use, so I thought it didn’t work. However, it eventually got there.
Their customer service did readily cancel my subscription when I decided I wouldn’t be interested in keeping it.
This company is fraudulent
This company is fraudulent. I cancelled my subscription last September exactly as they instructed (by sending an email), but they ignored it and still renewed my subscription this September. They never reply to emails, and there is no proper unsubscribe option other than emailing them—which they don’t action.
I had to block them through my bank and get a new card to stop further charges. The bank is now investigating them. There is no customer service, no way to contact them, and no transparency.
⚠️ Warning: Don’t fall into their trap. They will keep taking your money even after cancellation. Avoid at all costs.
Scammer
Scammer, app don't work and the charge you full in advance despite you are in trial.. And refuse refund your money!
SCAM!!
Complete scam -app is not available in Australia. Did a trial subscription that looks like any Apple subscription but the subscription does not show up in subscribed apps. Then went to download app and says not available in Australia? Have not responded to ANY messages and now I have paid $24.99 for an app I cannot even access and have no way of apparently contacting or logging in. DO NOT USE. I have reported to Scam watch in Australia.
UPDATE: after writing this review and sending yet another email an automated response refunded money and cancelled subscription.
PIXTUNER IS FAKE AND STEALS YOUR MONEY!!!
FAKE… They take money from your card even if you cancel 1 hour in the 7 day free trail. They write me, that they will send the money back but don’t.
They are from Abu Dhabi and are scammers!!!
They are scammers
They are scammers. I was charged before the free trial ended and once I’ve contacted them they responded they would refund. Never did. I then was charged again for something never purchased a bundle of apps. I’m contacting the UAE authorities and will track them down at any cost.
App got banned
App got banned, contact your bank to cancel it and freeze your card, SCAM avoid it
Fraud
App does not work.
Impossible to cancel, they keep charging my bank account.
No customer support.
AVOID!
Scammers
Scammers, offer trial for a week without activating trial and automatically signed you up for subscription and charge your credit card. BEWARE, never click this FB link.
Warning: Pixtuner app is a scam to get your credit card info
Wish I had reviewed Pixtuner app before signing up. Tried to cancel the 7 day trial subscription using the app and was told I needed to wait 4 days before cancelling. Waited the four days and went back to open the app and the app has basically disappeared. Nothing there but a white screen. Just called my credit card company (Capital One) to file a dispute and they advised me to call back if I see any unauthorized charges. USA, but see scam has happened in England and Australia..
Scammers!!
They take your money straight away and set up more than one subscription so charge you twice.
You email them and get AI auto generated responses within 30 seconds! Stay away!!
Total scam had 3 payments taken out…
Total scam had 3 payments taken out within 6 days for over £80
100% scam
I signed up for a 7 day free trial. Minutes later they took £29.99 from my bank. Reported it to my bank who blocked any further payments. 4 days later they took another £22.36 using a slightly different company name. This is a scam and I have reported them to Action Fraud in the UK. Avoid at all costs.
Scam
If it looks like a scam and acts like a scam, it probably is a scam. These guys have also been kicked out of AppStore. App is not working and the free trial is impossible to terminate. Hence, you are forced into an automatically charged renewal unless you cancel your credit card (which I did). Customer support is an automated service sending you in a loop, no help at all. Stay away.
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