We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
had both Jim Mitchell and Steven Simpson in today to replace some parts on our machine. As always they were very polite and efficient - got here promptly and the job was done with extreme care and e... See more
Company replied
Johnathon came out carry out a routine service today. He is very knowledgeable, personable and explains clearly what has been done and if any remedial work needs carrying out. A credit to Pitney Bowe... See more
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Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing set-up experience
We had Neil Strotton (an Engineer and Representative) come out to help us set-up our new machine, our team felt incredibly confident following his instruction and advice which is impressive for what can be considered a complicated/confusing task. Incredibly impressed by the service, knowledge, and personality Neil brought to it!
31 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jordan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you were incredibly impressed by the service, knowledge, and personality Neil brought.
Thank you for your comments.
Kind Regards,
Client Experience
Good Customer service
They turn up, they are always helpful and friendly
31 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Zoe,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we provided good customer service, and we are always helpful and friendly.
We appreciate your comments.
Kind Regards,
Client Experience
Jody was super helpful
Jody was super helpful, replied quickly with in depth and detailed responses.
31 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Gemma,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jody was super helpful, replied quickly with depth and detailed responses.
Thank you for your comments.
Kind Regards,
Client Experience
PB SmartLink Issues
Stuart Burton visited our site today, was very friendly and helpful during his time here, and was of great assistance in helping to troubleshoot issues we were having with a SmartLink device, and also providing a helpful troubleshooting guide and other options to help resolve an issue.
The only reason i'm putting a 4 star review for this, is that the comms initially with the helpdesk have been a little slow/delayed prior to getting an engineer sent to site.
31 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Dean,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart was very friendly and helpful, and troubleshooted to help resolve the issue.
We appreciate your comments regarding the delayed response with the helpdesk.
All feedback is welcome and reviewed.
Kind Regards,
Client Experience
Excellent service from Stuart as always…
Excellent service from Stuart as always , good communicating with us regarding the fault and how resolved
30 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you received excellent service from Stuart.
Thank you for your comments.
Kind Regards,
Client Experience
Installation of New Machine
I had a very good experience with your installer. Very helpful and obliging gentleman took me through the whole process.
30 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you had a very good experience, and we were very helpful, and we took you through the whole process.
We appreciate your comments.
Kind Regards,
Client Experience
New Franking Machine
New Franking Machine
Rob O'Shea couldnt have been more helpful. He was patient and polite and understood our needs.
19 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Katy,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Rob was patient, polite, and understood your needs.
Thank you for your comments.
Kind Regards,
Client Experience
Always a pleasure to have Steve visit…
Always a pleasure to have Steve visit us to update and inform us of any new information relating to our franking machine. He is patient and friendly with all our staff. Great experience and look forward to seeing Steve again throughout 2026.
26 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Susan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that it is always a pleasure when Steve visits, and he is patient and friendly.
We appreciate your comments.
Kind Regards,
Client Experience
Letter Folding Machine Repair
Jim and Steven were very friendly and kept us informed the whole time of progress. The folding machine is now working better than ever.
25 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim and Steven were very friendly, kept you informed, and the machine is now working better than ever.
Thank you for your comments.
Kind Regards,
Client Experience
Installation of new franking machine
The Pitney Bowes engineer, Stuart Burton, was very polite and helpful. He installed our new franking machine with little fuss and provided in depth training to the team on how to operate the machine. He communicated very well and was able to arrange the collection of our old machine.
26 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Feizal,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart was very polite, helpful, and installed your new machine with little fuss and in-depth training.
We appreciate your comments.
Kind Regards,
Client Experience
Great Service
On having a fault with our franking machine I made contact with Jim Mitchell at Pitney Bowes who had helped me install the original machine, I found him to be so helpful, friendly and very efficient in getting our machine replaced, It was a pleasure to be in contact with Jim and receive such wonderful service.
26 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Heather,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was helpful, friendly, and very efficient.
Thank you for your comments.
Kind Regards,
Client Experience
Stuart the engineer was really helpful…
Stuart the engineer was really helpful as usual and attended our site quickly and was able to get our Franking Machine working.
27 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Rafael,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart was really helpful, attended quickly, and got your franking machine working.
We appreciate your comments.
Kind Regards,
Client Experience
Franking Machine fix - Pitney Bowes
The engineer, Stuart Burton, was polite and professional. Identified and fixed the issue in no time at all. Very satisfied with the service.
25 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart was polite, professional, identified, and fixed the issue in no time.
Thank you for your comments.
Kind Regards,
Client Experience
Ashleigh was timely and did the job…
Ashleigh was timely and did the job efficiently
25 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Curtis,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Ashleigh was timely and did the job efficiently.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we arrived on time and were knowledgeable and courteous.
Thank you for your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Alison,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave arrived on time and was knowledgeable and polite.
We appreciate your comments.
Kind Regards,
Client Experience
Pitney Bowes provides good services
Pitney Bowes provides good and reliable services on franking machines. The engineer Stuart constantly upkeeps our franking machine in top working condition.
24 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kent,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart constantly upkeeps your machine in top working condition.
Thank you for your comments.
Kind Regards,
Client Experience
Michael Davies- always very helpful!
Michael Davies has helped out with our franking machine several times and is always very helpful and friendly
He explains everything in a simple way so the problem can get solved fast!
24 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Hannah
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Michael has helped on several occasions and is always very helpful and friendly.
We appreciate your comments.
Kind Regards,
Client Experience
SUBPAR CUSTOMER SERVICE
We have been paying hundreds of pounds annually for a service that we have not received for several years. It is advisable to respond to emails or messages rather than disregarding your consumers..!
24 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received.
For us to contact you and investigate your issue further, please send your account number and contact details to: ClientExperienceUKROI@pb.com.
Kind regards,
Client Experience Team
Jim was very helpful & professional
24 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Emer,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was very helpful and professional.
We appreciate your comments.
Kind Regards,
Client Experience
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