We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
Company replied
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
Company replied
Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rory went out of his way to ensure we…
Rory went out of his way to ensure we resolved the issue we were having and kept in touch constantly!
He was greatly appreciated.
26 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Robert,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Rory supported with resolving the issue and was constantly in touch.
Thank you for your comments.
Kind Regards,
Client Experience
Franking machine repair
Very good experience, everyone was very helpful and professional.
The Client Service Representative was very helpful and very through when sorting our franking machine.
26 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Sheila,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you had a very good experience, everyone was helpful and professional, and the representative was very helpful and thorough when sorting your franking machine.
We appreciate your comments.
Kind Regards,
Client Experience
Alan is very good at his job
Alan is very good at his job.
he went above and beyond to sort out my issue.
He did a great job.
Many Thanks.
James.
26 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello James,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Alan is very good and goes above and beyond to sort out your issue.
Thank you for your comments.
Kind Regards,
Client Experience
excellent customer service
Our Engineer Graham Milburn, as been coming to us for a few years, always been brilliant as his job, extremely Polite & Friendly, really knows what he his doing, we are always confident of whatever issues we have, he will solve them.
Nigel.
Post Room,
St. James's Hospital.
Leeds.
25 February 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Nigel,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Graham is always brilliant, extremely polite, and friendly.
We appreciate your comments.
Kind Regards,
Client Experience
Alan & Nicole
Alan called with the new franking machine yesterday. he provides an A plus service. he is a credit to your company. HE is very professional and friendly at the same time. He made the experience feel smooth and gave us time to adjust before leaving. He was able to get an advance of nicole very promplty also so id like to give Nicole credit for same. Much thanks for a wonderful service from pitney
25 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Sarah,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Alan was very professional, friendly, and made the experience smooth, and we are pleased to hear that Nicole was very prompt with the advance.
Thank you for your comments.
Kind Regards,
Client Experience
I had a great experience with Pitney…
I had a great experience with Pitney Bowes. Customer service was also responsive and helpful. Would definitely use them again!
26 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ana,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you had a great experience, and customer service was responsive and helpful.
We appreciate your comments.
Kind Regards,
Client Experience
Efficient service provided
23 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Allison,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we provided an efficient service.
Thank you for your comments.
Kind Regards,
Client Experience
A very polite gentlemen called Neil…
A very polite gentlemen called Neil fixed our machine very quickly and efficiently.
It was very important it was fixed quickly, as we have high volumes of post to send out.
25 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Graham,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Neil fixed your machine quickly and efficiently.
We appreciate your comments.
Kind Regards,
Client Experience
ALAN WAS VERY HELPFUL AND EASY TO TALK…
ALAN WAS VERY HELPFUL AND EASY TO TALK TOO AND COMPLETED THE TASK
25 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lee,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Alan was very helpful, easy to talk to, and completed the task.
Thank you for your comments.
Kind Regards,
Client Experience
Professional Service
As usual Matthew the engineer was helpful an courteous, and dealt with our issues in a timely manner.
25 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kevin,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Matthew was helpful, courteous, and dealt with your issue in a timely manner.
We appreciate your comments.
Kind Regards,
Client Experience
From the moment my call was answered
From the moment my call was answered , it was easy to explain my problem with the machine and the engineer that came out was treble top. im very happy with the prompt professional service we recieved
Thank you .
24 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ray,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you were very happy with the prompt, professional service you received.
Thank you for your comments.
Kind Regards,
Client Experience
Jody Kemsley
Jody Kemsley; Ten Star Service.
Very, very impressive service.
Thanks so much for your help on this one.
24 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Rob,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the service provided by Jody was very impressive.
We appreciate your comments.
Kind Regards,
Client Experience
Friendly
from the start of the call out the response was polite & friendly the engineer who was friendly, polite and cheerful he made every effort to get to us before we closed this was much appreciated
23 February 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello George,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the engineer was friendly, polite, and cheerful, and made every effort to get to you before you closed.
Thank you for your comments.
Kind Regards,
Client Experience
top class service
Dave was so helpfull, fixed the machine and also helped with some problems i had that he didn't need to do, i can recommend enough
24 February 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lee,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Dave was so helpful, fixed your machine, and helped with some other problems.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart was helpful and completed the update.
Thank you for your comments.
Kind Regards,
Client Experience
Helpful and professional
Stuart Burton arrived on site, was very helpful and informative when showing me how to use our new Franking machine. He packed up the the old franking machine which was also very helpful.
20 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Antoinette,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart was very helpful and informative.
We appreciate your comments.
Kind Regards,
Client Experience
Neil Newson came on the 10th Feb to…
Neil Newson came on the 10th Feb to update our scanners and were amazing. Very nice, efficient and made the process really smooth. Very good job.
10 February 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Osmero,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Neil attended to update the scanners and was efficient with the process.
Thank you for your comments.
Kind Regards,
Client Experience
helpful and professional
Stuart was very helpful and professional. Installed the new machine in no time and answered all out questions patiently. Thanks a lot
19 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart was very helpful and professional, installed the machine in no time, and answered all your questions.
We appreciate your comments.
Kind Regards,
Client Experience
Rory was extremely helpful and solved…
Rory was extremely helpful and solved my problem immediately.
20 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Rory was extremely helpful and solved your problem immediately.
Thank you for your comments.
Kind Regards,
Client Experience
Great Knowledgeable Service from Jim W Mitchell
Jim W Mitchell was a great help getting our new machine up and running. He was able to guide me through the set up process with ease and provide me with very useful information at each step where appropriate.
19 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Jim was a great help in getting your machine up and running and provided useful information at each step.
Thank you for your comments.
Kind Regards,
Client Experience
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