Pirkeu Reviews 

267
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the platform is extremely useful for forwarding purchases from across Europe, providing consistently fast and reliable shipping services. Many reviewers frequently appreciate how smoothly every single transaction is handled, noting that packages consistently arrive safely and on time without any unexpected problems. However, some customers also noted unexpected high fees and additional service charges that made the final overall cost quite expensive for them. People mentioned that extra costs regarding parcel size and surprise taxes were not transparently indicated beforehand, leading to considerable frustration upon delivery.

What people talk about most

Service

Clients share positive opinions on service, noting that everything generally goes smoothly and efficiently.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that parcels arrive quickly, safely, and on... See more

Price

Customers consistently note ambiguous experiences with price, featuring starkly contrasting opinions. Many... See more

User experience

Users describe satisfaction with the user experience, highlighting smooth and reliable procedures across... See more

Product

People report positive experiences with product purchases across various countries, noting that everything... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very useful tool I use to get my purchases from entire Europe. Just one small wish: if they push more control over the final delivery stage local in Lithuania, it would be great.

Company replied

Rated 5 out of 5 stars

I used this service maybe 4 times, always without any problems. They taking good care of deliveries, not as other delivery companies. Shipping is quick, easy to use, good communicate and good value pr... See more

Rated 5 out of 5 stars

Nowadays online you can't trust anyone, but I do trust PirkEU! I already purchased many times, and every single one they deliver on the promise - and package :)

Company replied

Rated 5 out of 5 stars

Many years I’ve used their services. Actually since the very beginning, never had any major complaints. The staff is always helpful.

Company replied


Company details

  1. Transportation Service

Written by the company

Pirkeu Parcel Forwarding Platform – safe and easy to use, giving you the opportunity to order exclusive good but also significant savings. We will deliver your purchases from Germany, Poland, Spain, UK, France, Italy, Latvia, the Netherlands and the Czech Republic online stores to the address you specified by you or to the pick-up point of your choice. Do you want us to purchase the products for you? Use our additional purchase service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

267 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(267)

171 reviews in the last 12 months

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Rated 5 out of 5 stars

The process is very smooth

The process is very smooth, everything is easy and people are very responsive.

10 June 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello!

Thank you for choosing Pirkeu.lt!

Rated 2 out of 5 stars

The shipment was late

The shipment was almost exactly one week late. I only received the notification after a week of delay.

8 June 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello,

We are very sorry to hear that. Unfortunately, unforeseen delays occasionally occur in logistics, which can prolong the process. We apologize for the inconvenience and the delayed delivery.

Rated 5 out of 5 stars

Top service!

All shipments from Poland and Germany arrived quickly and safely, and that's it. Reliable service.

22 May 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello!

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

PirkEU services

I use PirkEU whenever a store doesn’t offer direct shipping to Lithuania — most often when ordering from amazon.de. The process is simple - the package is first delivered to the PirkEU warehouse in Germany, and from there it usually reaches Vilnius in less than a week. Overall, it’s a very convenient solution for purchases from shops that don’t ship to LT.

25 May 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello!

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

I’ve been using Pirkeu for a while now…

I’ve been using Pirkeu for a while now to shop from international online stores, and they never disappoint. The shipping addresses are provided instantly, and the consolidation service helps save a lot on shipping costs. Packages always arrive safely and on time. Excellent service!

30 May 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello!

Thank you for choosing Pirkeu.lt!

Rated 4 out of 5 stars

Greta service

PirkEU provides an excellent and highly reliable parcel forwarding service. Their website is easy to use, and the package tracking system keeps you updated every step of the way. Customer support is always fast, polite, and helpful. Shipping rates are very competitive, and deliveries from foreign online shops arrive quickly and safely. It is a fantastic choice for hassle-free international shopping. But there's always a room for imoroving.

28 May 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello!

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

I have been using it for many years to buy from various countries

I have been using it for many years to buy from various countries (Poland, Germany, Italy, UK), everything is fine and no problems. At least for me the only downside is that they refused DPD services for delivery in Lithuania. Update, DPD services back.

9 May 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello!

Thank you for choosing Pirkeu.lt! We are excited to inform you that from now on, pirkeu.lt offers DPD courier services.

Rated 5 out of 5 stars

Good service

Good service. I use it occasionally, but never had a bad experience.

17 May 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello!

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

Really good way to shop outside Lithuania

Have been using to deliver goods from Germany mostly for several years already. The parcels are delivered safe and sound, never had any issues or defects, no lost parcels and so on.
However, delivery time advertised is not really how it works. It will arrive from Germany to Lithuania within 2-3 days, as advertised, but then it may spend several days at logistics center in Kaunas. So, you might receive your parcel in 7 business days, for example.

22 May 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello!

Thank you for choosing Pirkeu.lt!

Rated 1 out of 5 stars

180 USD item 98 EUR taxes

For a 180 USD US item weighing 1 kg, 98 EUR in taxes were added. The taxes are visible, only at the end of everything. We will definitely not use the services again! You can trick your customers only once!

14 May 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello,

thank you for your feedback.

We would like to clarify that we aim to inform our customers about fees in several places on the Pirkeu.lt website. We provide this information above the pricing table, underlined in red as a warning. It is also included below the pricing table, in the calculator, and in a separate section called Additional services. :) Could you share your perspective as a user—how should this information be displayed to ensure it reaches you more effectively?

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, folks—truly exceptional, maybe the best you’ve ever seen. Fast delivery, so fast you wouldn’t believe it. People are saying, “How do they do it?” Nobody delivers faster. And the explanation? Brilliant. Absolutely brilliant. So clear, so smart, they make it look easy. Everyone understands it. A tremendous job, really tremendous.

1 May 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello!

Thank you for choosing Pirkeu.lt!

Rated 1 out of 5 stars

So many hidden fees that delivery from…

So many hidden fees that delivery from USA of 2 items ended up being 150 eur for 2 items ( not even 3kg)! Hidden fees are only visible at the final final payment stage, all other calculations show some of them but not all

15 April 2026
Unprompted review
Pirkeu logo

Reply from Pirkeu

Hello,

Thank you for your review. We’re sorry if there was any confusion regarding additional fees.
We aim for maximum transparency, so we’ve highlighted fees for third-country shipments in red right above our pricing table at pirkeu.lt. This information is also included in our shipping calculator and the 'Additional Services' section to help clients plan costs in advance.
Before sending shipments from third parties, we recommend reviewing our terms of service and pricing. We’re sorry if you encountered any inconvenience.

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