Pill Doctor UK Reviews 

225
•
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have used them for years and they were always spot on. But now I send my money and don’t revive my tracking code or goods. i have tried continuously WhatsApping them and countless emails and phoning... See more

Rated 1 out of 5 stars

We were happy clients of Pilldoctor but over the past month, when we try to open their website on our browsers, we get the message "Sorry, you have been blocked". Emails to their "help" address get r... See more

Rated 1 out of 5 stars

SCAMMERS ! I have had the same experience as the other reviewers below Absolute shambles of a company ! I have placed an order over 3 weeks ago, they kept delayed shipping under false pretences.... See more

Company replied

Rated 5 out of 5 stars

In these days I seldom use this term sadly with customer service failing and in decline. My discectomy condition is not deemed "Urgent" by my GP and have to wait 5 weeks for an appointment which n... See more

Company details

  1. Pharmacy

Written by the company

Get your prescription in three easy steps with Pill Doctor, the best online pharmacy in the UK. Visit the website to choose the treatment and get it delivered.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(225)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not Registered With MHRA - Scammers Alert

They took my money, then said they wanted scanned documents before they could send the medicine.
I asked to cancel, as I don't know how to do this. They have ignored me so far.
NOT REGISTERED WITH MHRA - I only discovered this today.

Steer clear of these people. All the positive reviews have been written by the same person, in my opinion.

22 March 2021
Unprompted review
Rated 1 out of 5 stars

Paid for an order that has never been processed

I placed an order with this company on 06/12/19. Payment was taken from my account but my order continually states processing, when I try to track my order it re-routes me to the main page. I sent a query to the company requesting an update 4 days ago and received no response. I cannot get through on their phone lines.

In short, they took my money but did not provide a service and are not responding to my emails.

Order reference number #5711

14 December 2019
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear PRE,

Thank you for taking the time to leave us a review. We are very sorry you are not happy with our service. However, we made it clear on our website that we will not be taking orders due to a number of safeguarding policies to protect our patients and to ensure that customers who visit out website our safe and secure. We also sent you an email that we have issued a refund to you which should normally clear in your bank account in 72 hours.

If you have any further questions, please don't hesitate to contact us via our email help@pilldoctor.co.uk and we will be glad to assist you.

Kind regards,
PillDoctor.

Rated 1 out of 5 stars

Looks like they are out of business

Looks like they are out of business. Their website is closed down

6 November 2019
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Sara,

Thank you for taking the time to leave us a review. Please we are currently taking steps to improve our service to ensure that patients who visit our website are safe and secure which is our utmost priority.

Please accept our apologies for any inconveniences caused.

Kind regards,
PillDoctor.

Rated 1 out of 5 stars

I made an order in September

I made an order in September, but no confirmation or delivery details at all. Raised a query on the website with reference 12708, but no response at all, even after chasing! Previously all was well, now the service is non-existant

20 October 2019
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Iain,

Thank you for taking the time to leave us a review. We are very sorry you are not happy with our service. However, I traced your query with the reference number provided and tracked your order on RoyalMail and I can confirm your order was signed and delivered on the 09-09-2019. If you have any further questions, please don't hesitate to contact us via our email help@pilldoctor.co.uk .

We are currently taking steps to improve our service to ensure that patients who visit our website are safe and secure which is our utmost priority. Please accept our apologies for any inconvenience caused caused.

Kind regards,
PillDoctor.

Rated 1 out of 5 stars

Item not Delivered - And no update regarding Order.

I ordered an Item on the 26th September 2019, they took my money immediately and the item has not been delivered up till today 2nd October, I also cannot access my Order Details in the 'My Account' Section. Which is showing an HTTP Error, I have spoken to my bank who are aware and I will be speaking to the Body that regulates Pharmacies. Stay clear of this Company they never pick up the phone and you hold on line listening to music for hours.

2 October 2019
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Andrew,

We are very sorry you are not happy with our service. However, we had an issue with the delivery and we are also implementing measures to make sure customers are safe when they use our service which is our utmost priority. I can also confirm from that you have been issued a full refund. Please accept our apologies for any inconvenience caused.

Kind regards,
PillDoctor.

Rated 5 out of 5 stars

Easy to complete online consultation

Easy to complete online consultation, great customer service and extremely quick delivery. Highly recommended.

30 September 2019
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Kevin,

Thank you for taking the time to leave us a review. We appreciate the kind words and we hope to continue to exceed your expectations in the future.

Best wishes,
PillDoctor.

Rated 5 out of 5 stars

Easy to follow online consultation

Easy to follow online consultation, very helpful customer service staff and reasonable prices with quick delivery time. A great alternative to an often to stretched G. P. service. Would definitely recommend to others.

30 September 2019
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Ben,

Thank you for taking the time to leave us a review. We appreciate the kind words and we hope to continue to exceed your expectations in the future.

Best wishes,
PillDoctor.

Rated 4 out of 5 stars

Excellent service

Excellent service. I use this service because I find it nearly impossible to get an appointment at my own GP. Very diligent which is needed. Fair price. A very good service.

23 September 2019
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Colin,

Thank you for taking the time to leave us a review. We appreciate the kind words and we hope to continue to exceed your expectations in the future.

Best wishes,
PillDoctor.

Rated 5 out of 5 stars

I would absolutely recommend…

I would absolutely recommend PillDoctor, I ordered from them today, once their doctor had authorised and provided my prescription, I received an email update informing me the doctor had sent my prescription to the pharmacy, shortly following, my prescription was being dispensed, then dispatched, from placing my order to order completed, all within a few hours! I believe I placed my order around 9.30am, by 2pm, when checking my order status, it was showing completed!
The following morning, with my morning post, my package arrived! I must say, I found PillDoctor company, provided an excellent service, in a very short period of time! With the NHS, now so stretched, and with GP appointments so impossible to obtain, I think more and more people will benefit from this type of service, and with all the many online pharmacies out there at present, I would highly recommend PillDoctor and one, if not the, best!
As for the condition upon arrival, of my medication, it was discreetly packaged, in excellent condition, correctly labelled, not fake medication, I was surprisingly impressed! Thank you very much PillDoctor, if I require you service again, I wouldn’t hesitate even slightly, I genuinely think your brilliant!

21 September 2019
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Beverley,

Thank you for taking the time to leave us a review. We appreciate the kind words and we hope to continue to exceed your expectations in the future.

Best wishes,
PillDoctor.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look