Piglet's Pantry Reviews 

1,003
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious food, mentioning the fantastic packaging and consistently fresh ingredients found in every single afternoon tea box. Consumers are especially fond of the generous portions, noting that the savory sausage rolls, quiches, and tasty cakes make wonderful presents for family and friends. Some reviewers were not happy with the online ordering process, describing frequent technical glitches, website errors, and frustrating payment troubles during checkout. Others also noted occasional delivery delays, missing confirmation emails, and difficulties when trying to get a timely response from the customer service team.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the delicious taste and great... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the freshness and... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. While... See more

Order

Customers had ambiguous experiences with order processing and delivery. While many consumers praise the... See more

Customer service

Reviewers share mixed feedback regarding customer service, highlighting stark contrasts in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 5 out of 5 stars

My sister sent me an afternoon tea for 2 for my birthday surprise. It was absolutely delicious! We had a scotch egg, mini quiche, large sausage roll & a scone each plus 3 mini gateau’s to share. What... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

The giftee loved their afternoon tea box. Excellent delivery, excellent packaging, brilliant quality, and really lovely team. One thing I’d have liked is delivery available within two days of wanting... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(1,003)

133 reviews in the last 12 months

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Rated 4 out of 5 stars

A lovely easy treat

Everything was lovely on the whole. The quiches were all nice but all tasted quite similar. The cakes, in general were a little bit dry except the carrot cake but all were tasty. As a family we usually suffer with indigestion after pastry but not this time.

30 June 2025
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Reply from Piglet's Pantry

Thank you for your feedback. We’re glad you enjoyed everything overall. We’ll pass your comments about the cakes to the team to help us improve!

Rated 2 out of 5 stars

Disappointing quality

Disappointing quality
I loved the presentation box and delivery was good. The vegetarian rolls were lovely. However, the cakes were tasteless, I thought they could be better quality. Despite it being an extremely hot day all food arrive fresh!

30 June 2025
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Reply from Piglet's Pantry

We’re glad you enjoyed the rolls and presentation, and that everything arrived fresh. Sorry to hear the cakes didn’t meet your expectations, we’ll share this with our team to help us improve.

Rated 3 out of 5 stars

You sent me the Wrong voucher number ,

You sent me the Wrong voucher number ,
( it had expired) so by the time Groupon & yourselves sorted it out, I had to wait till the following week to send my VERY LATE SUPPRISE, Birthday 🎂 supprise Afternoon tea .

Food is always good 5☆☆ .

Just your ordering needs to be kept up to date, an not out of date .

30 June 2025
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Reply from Piglet's Pantry

Thank you for your feedback and your kind words about our food! We are aware of the issue with Groupon and we are working with them directly to fix the issue. If anything like this happens again, please call us directly and we’ll fix it straight away.

Rated 5 out of 5 stars

The people that received the tea were…

The people that received the tea were overwhelmed and said how much there was to eat and what a lovely surprise it was

30 June 2025
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Reply from Piglet's Pantry

Thank you for your review. We’re delighted they enjoyed the surprise and all the treats!

Rated 5 out of 5 stars

Fabulous treats!🐷

Another box of delicious goodies from Piglets Pantry has gone down a treat!
Extremely high quality, scrumptious delights. We have tried other afternoon tea gift boxes and they trail behind these for sure.
You won’t be disappointed 😋 🐷

30 June 2025
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Reply from Piglet's Pantry

We’re thrilled you enjoyed your goodies and really appreciate your lovely words. Can’t wait to treat you again!

Rated 4 out of 5 stars

Lovely afternoon tea in the most part

Love that you can get afternoon tea delivered and it was mostly amazing! The sausage rolls and scones were incredible especially! (Scones like no other - beautiful!). The only reason giving 4 stars and not 5 is because the Victoria sponge let it down, not sure what icing was on the top but tasted fake and didn’t leave a nice aftertaste. The cake itself though was nice! Will 100% be ordering more scones in the future!

30 June 2025
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Reply from Piglet's Pantry

Thank you for your feedback! We're thrilled you enjoyed the sausage rolls and especially the scones. We’re sorry to hear the Victoria sponge icing wasn’t to your taste, we’ll share this with our team. Looking forward to sending you more of your favourites soon!

Rated 5 out of 5 stars

We won a Piglets Pantry Voucher with ITV Win

We won a Competition with ITV Win on 10/12/24, and the experience we had with Piglets Pantry was outstanding. We dealt with Lara Cusack throughout
and I must admit the service was impeccable. I ordered different items for us family and friends so they could enjoy our win and we continued to enjoy until July. We are still shielding and this was so lovely to be pampered as we are unable to go out for an afternoon tea, again we would recommend this family fun business. xx

2 July 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your lovely review! We’re delighted to hear you enjoyed your prize and that Lara could help make it special for you and your family. It means the world to us to know our afternoon tea brought some joy while you’ve been shielding. Thank you again for your kind words and recommendation!

Rated 1 out of 5 stars

Poor experience. Not recommended

I recently purchased an afternoon tea product for my sister’s birthday, and unfortunately, the experience was quite disappointing. My sister’s feedback was that the items were greasy, had an unpleasant smell coming from the box, and the flavours were extremely bland. This was certainly not the quality I expected.

I contacted the company directly to raise my concerns and was offered a discount on a future purchase. However, I declined, as I have no intention of ordering from them again based on this experience. I genuinely expected that a partial refund would have been considered, but I was told that without photographic evidence, this wasn’t possible. Strangely, a discount was offered regardless – which I found contradictory. If my complaint was valid enough to warrant a discount, why not a partial refund?

Overall, I found both the product quality and the customer service to be poor. I wouldn’t recommend this company based on my experience.

24 June 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback, we’re sorry the product didn’t meet your expectations. As per our policy, we’re unable to offer refunds without evidence of a fault, though we did offer a goodwill discount. Unfortunately, we can’t replace products due to personal preference. We appreciate your comments and will keep them in mind to improve.

Rated 2 out of 5 stars

I ordered a voucher for a friends…

I ordered a voucher for a friends birthday, and whilst the value of the vouchers covered the product and half the shipping cost, it was not possible to use the voucher against shipping and this had to be paid separately. Therefore it wasn't possible to use the full value of the voucher against the order.

24 June 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for sharing your feedback. We apologise that it wasn’t clear. If the recipient calls our office, we can put the order through for them, including some of the delivery charge that the voucher covers. Our office number is 01903 215054.

Rated 5 out of 5 stars

Father’s Day afternoon tea

We ordered two Father’s Day afternoon teas, unfortunately we had a problem with some of the order when it arrived. I contacted piglets pantry and they were very apologetic and straight away organised for a replacement to be sent out to us. Such great customer service. Plus the afternoon teas are delicious. Thank you

13 June 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review. We’re glad we were able to resolve the issue and that you enjoyed your afternoon tea!

Rated 5 out of 5 stars

Ordered an afternoon tea for one as a…

Ordered an afternoon tea for one as a present for my mum.
Excellent service, communication and the food was amazing.
Thank you! Will be ordering again!

11 June 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We're glad your mum enjoyed it - we look forward to your next order!

Rated 2 out of 5 stars

Was sent a box for Father's day.

Was sent a box for Father's day.

Asked not too have another one sent.

Pastry soggy, pork full of gristly bits. Cake was delicious.

15 June 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback. We're sorry to hear that parts of the box didn’t meet your expectations and appreciate you letting us know. We're glad you enjoyed the cake.

Rated 3 out of 5 stars

Disappointing …

Was gifted the Fathers day afternoon tea box. The box was really well presented, it had the wow factor when you opened it, the food looked delicious. Generous portions. The savoury food tasted nice but nothing special. It was the bakery goods that really let it down, the scones were tasteless and not a good consistency in the mouth. The cakes were sickly sweet and very crumbly. Such a shame because the box and goods looked better than they tasted. I wouldn't buy this item again.

15 June 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback. We're pleased you enjoyed the presentation, but sorry to hear the bakery items fell short. Your comments will help us improve.

Rated 5 out of 5 stars

I don’t normally write reviews but had…

I don’t normally write reviews but had to for piglet’s pantry as the customer service from Laura was outstanding,she helped me with my order that I had made through red letter days which I was having trouble with. I wish every business had a Laura. Thank you! Julie Humes

4 June 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review and kind words on our customer service team!

Rated 5 out of 5 stars

Perfect for two

It came in a sturdy box, well packed with cool packets, so in perfect condition. The savoury part was very tasty, although I would have preferred a smaller sausage roll.
Plenty for two.

29 May 2025
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Reply from Piglet's Pantry

Thank you for your review! We appreciate your feedback and happy to hear you enjoyed the goodies!

Rated 5 out of 5 stars

V tasty savouries with lots of…

V tasty savouries with lots of accompaniments in Savoury Afternoon Tea. Fun packaging and nice to know it’s a family business

29 May 2025
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Reply from Piglet's Pantry

Thank you for your review and continued support!

Rated 5 out of 5 stars

Delivered on time

Delivered on time, excellent food. Really lovely gift.

29 May 2025
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Reply from Piglet's Pantry

Thank you for your 5 star review and lovely feedback!

Rated 5 out of 5 stars

Fabulous food

Received afternoon tea for two as a gift. It was fabulous. Food fresh, amazing and plenty of it. Thoroughly recommend.

4 June 2025
Unprompted review
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Reply from Piglet's Pantry

Thanks for the review and feedback! We are glad to hear you enjoyed the afternoon tea!

Rated 1 out of 5 stars

Appalling

Appalling! Ordered on 19th May to be delivered on 23rd. It was out for delivery from 10.38 never arrived, eventually arrived 4 days later after being sat in delivery van on a very hot day and then taken back to the depot! Plus, the date said not to be eaten after the 22nd when due n 23rd, yes, this was delivery’s fault, but responsibility lies with piglets. If they cannot get a reliable courier then it’s time they looked for another courier. Piglets didn’t seem to care, just a bog standard reply. Had a very upset relative, which was out of my control. Think twice before using piglets, just dreadful. Yes I did get a refund, will never use again.

23 May 2025
Unprompted review
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Reply from Piglet's Pantry

We’re really sorry to hear about your experience. This isn’t the service we aim to provide. We take delivery issues seriously and are reviewing this with our courier to prevent it happening again. Thank you for your feedback.

Rated 5 out of 5 stars

Best scones EVER

We ordered the afternoon tea for 4. The portion sizes are enormous! We had it delivered on Friday and we are still eating the cakes on Tuesday (and they are still fresh). The quality of the food is second to none-gorgeous sausage rolls and the scones were delicious. Add to that the excellent communication, this really is a 10/10 company. Highly recommended.

29 May 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review and lovely feedback! We appreciate the support!

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