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Photobox Reviews 

155,588
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 4,715 reviews, reviewers had a great experience with this company. Many customers frequently praise the exceptional print quality of the photo books and find the online platform very straightforward for designing personalized items successfully. People really love how wonderfully easy it is to create beautiful personal keepsakes, noting that completed orders usually arrive quickly with satisfying results. However, some people mentioned frustrating delivery delays with packages failing to arrive on time for important family events and special holidays. A few reviewers also felt that the customization software could occasionally feel a bit complicated and somewhat less intuitive and smooth to navigate.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of the photo books... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the finished products... See more

User experience

Reviewers highlight positive aspects of user experience, describing the website and app as easy to use and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with high disagreement on reliability. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Photobook showed usual good quality...but packing not as good as it usually is as corner of one book damaged...it had been dropped somewhere along the delivery process. Loyalty bonus offer great but... See more

Rated 4 out of 5 stars

Great books, well produced at a reasonable price when in offers. Results would be greatly improved if there was a way to ensure the printed result matched the same colours as the off line editor, - i.... See more

Rated 4 out of 5 stars

Since Bonusprint days (which were good) the downloading of photos. has been quicker. it would be helpful to be able to load 2-3 at a time. A greater range of loading patterns would appreciated -... See more

Rated 4 out of 5 stars

My photobook (21cmx21cm, hardcover, standard paper) was beautifully produced, lovely quality paper and good hard cover. Its a pity though that Photobox no longer sell the protective sleeve that went... See more



Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contact info

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4.1

Great

TrustScore 4 out of 5

156K reviews

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4.1

All reviews

(155,588)

4,427 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Revamped Photobox

I first used Photobox over ten years ago and really enjoyed the experience of editing my album A couple of years ago there were changes to the website which were very difficult to use. Now it is fantastic again. Very user friendly with many options in editing my own album. Just completed two and ready to complete my third. A great experience.

28 July 2026
Rated 1 out of 5 stars

Never received my picture…

Never received my picture still waiting was ordered on the 10th August. Hard to contact customer service due to a bot , won't ever use again !!

4 August 2026
Photobox logo

Reply from Photobox

Hi Sarah!

We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We are truly sorry to hear that you haven't received your print, especially since the order was placed on the 10th of August.

Please reach out to our customer care directly. You may use our chat service or send us an email through our website, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).

We appreciate your patience and understanding.

Kind regards, Photobox!

Rated 5 out of 5 stars

I recently used Photobox to print a…

I recently used Photobox to print a 35th Wedding Anniversary book, with our pictures from a holiday to Costa Rica.

The platform was simple to use, the delivery was very prompt, and the quality was exceptional.

I will definitely be using them again in the future.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

I’ve been very happy with photos from Photobox. It’s easy to navigate the site with lots of options available. Excellent quality at a good price and they always arrive safely and promptly. Great service!

3 August 2026
Rated 1 out of 5 stars

Ordered my print on the 4th August

Ordered my print on the 4th August, money went out on the next day. It's now the 25th and no sign of my purchase. I'm not a happy bunny.

25 August 2026
Unprompted review
Photobox logo

Reply from Photobox

Hi John!

We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We are truly sorry to hear that you haven't received your print, especially since the order was placed on the 4th of August.

Please reach out to our customer care directly. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).

We appreciate your patience and understanding. 

Kind regards, Photobox!

Rated 5 out of 5 stars

Great A4 phonebook

Great A4 phonebook. Very good quality printing on excellent paper.
Very competitive price and quick turnaround from order to delivery.

3 August 2026
Rated 5 out of 5 stars

Easy to use and great result

The process of creating my photo book was very straightforward. There are two ways of doing it: one where you select the photos and they are placed in the book for you and the other where you position them yourself. The first option is very quick and easy but the photos weren’t placed logically enough for me. The second option takes longer but you put the photos where you want them which I preferred. The result was great. Im really pleased with my photobook. I’ll definitely use this company again.

3 August 2026
Rated 4 out of 5 stars

Good result but very tedious process

The end result is amazing but the process is very time consuming when you are using various resources for the album, ie photos from different sources and text. The timelines for the photos don't follow through.
I also felt very insulted by an email which was supposed to acknowledge my past orders by offering me a discount which turned out to be less than was available generally.

3 August 2026

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