Photobook showed usual good quality...but packing not as good as it usually is as corner of one book damaged...it had been dropped somewhere along the delivery process. Loyalty bonus offer great but... See more
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Review summary
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Great books, well produced at a reasonable price when in offers. Results would be greatly improved if there was a way to ensure the printed result matched the same colours as the off line editor, - i.... See more
Since Bonusprint days (which were good) the downloading of photos. has been quicker. it would be helpful to be able to load 2-3 at a time. A greater range of loading patterns would appreciated -... See more
My photobook (21cmx21cm, hardcover, standard paper) was beautifully produced, lovely quality paper and good hard cover. Its a pity though that Photobox no longer sell the protective sleeve that went... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
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4.1
Great
156K reviews
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A good service but watch the cost.
Since Bonusprint days (which were good) the downloading of photos. has been quicker. it would be helpful to be able to load 2-3 at a time.
A greater range of loading patterns would appreciated - plus losing some of those multiple, small ones.
Overall cost is increasing and will soon be prohibitive.
5 August 2026
Much easier to use
I have used Photobox for a number of years now and during that time many changes have been made to the system. This year I have produced two large photo books and found it was much easier than in the past. I prefer to use my iPad to do them and would like more options on the layouts if possible but everything else was very good.
5 August 2026
Web site easy to use
Web site easy to use, with good layouts, service eas very quick and good quality books
5 August 2026
It’s difficult to change the font size.
5 August 2026
Made my own calendar for next year with…
Made my own calendar for next year with holiday snaps. Easy to do and deliver was fast. Very professional.
5 August 2026
The quality of the product is superb…
The quality of the product is superb and fully deserves 5 stars. What can let them down is using the cowboys called Evri for delivery. When I complained before about this, I was told I could choose the courier if I went for a more expensive delivery option. This, however, was not the case so the lottery of whether you would get a reputable company or cowboys delivering your photobook was in the lap of the gods.
If this continues the company stand to lose a LOT of business which is a real pity as the product and service offered by Photobook is excellent.
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Photobox
Hello AI!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We sincerely apologise that your order arrived 5 days later than expected despite paying for express delivery.
Once again, thank you for bringing this matter to our attention. We are sorry that we let you down on this occasion and hope we may have the opportunity to serve you better in the future.
Kind regards, Photobox!
Great service easy process and made it…
Great service easy process and made it an extra special gift that will last a lifetime
5 August 2026
AI softwardle means fewer options to personalise
I have made a dozen photobooks but the software tgis time is so geared up for AI to do it, i was unable to edit, crop, and move photos or add text boxes anywhere on the page like i used too.
The serivice was great and the book looked amazing but the software wasnt as good as before.
There are fewer options to personalise now.
5 August 2026
I enjoy doing the photo books
I enjoy doing the photo books. Just wish you wouldn’t changing how you do it. Love the books. My one real gripe is the company you use to deliver them obviously can’t read. There is a note on my door asking them or anyone else delivering a package to please put it in the porch. No they leave it outside even when raining!!! Not good for the book. Please change your carrier.
5 August 2026
Reply from Photobox
Hi Susan!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We're delighted to hear that you enjoy creating photo books with us and that you love the finished products.
However, we're sorry to hear about your experience with the delivery of your orders. We understand how frustrating it must be to have clear delivery instructions requesting parcels be left on your porch, only for them to be left outside, especially in wet weather where this could potentially damage your photo book.
We appreciate you taking the time to share this feedback, and we will pass your comments regarding the courier service to the relevant team for review.
Please reach out to our customer care in case of any further assistance. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Ease of creation
Ease of creation, choose photos as you go, set them as you like using intuitive software. Quality books delivered quickly.
5 August 2026
Item should have been delivered…
Item should have been delivered 26/8/2026 when chased the company wasn’t bothered, just said to contact them again if the item hadn’t been delivered within 5 days of the original delivery date. Shocking service.
26 August 2026
Unprompted review
Reply from Photobox
Hi Simon!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We're very sorry to hear about your experience and for the order not arriving by the estimated delivery date.
As advised by our Customer Care team, we kindly ask that you contact us again if the order has not arrived within the timeframe provided. Once that timeframe has passed, we will be able to investigate the issue further and discuss the available resolution options with you.
You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Have been using this site for many…
Have been using this site for many years now and have had several different items made. The quality of the products has been consistently good and I find the site easy to navigate.
4 August 2026
Excellent quality and service
Excellent quality and service
I spend a lot of time trying to find the best company to print my clients' family history books. It took a while to decide and I am so glad I went with Photobox.co.uk.
They helped me with a few questions and guided me along. My client received their books a week earlier than expected and are delighted. I hope to send more work to photobox.. Would highly recommend.
26 August 2026
Unprompted review
Best photobook producer
so easy to use and produces lovely memories of holidays and family evnets. Thank you
4 August 2026
The website was easy to navigate and we…
The website was easy to navigate and we were very pleased with our order and the quick service.
4 August 2026
I design my photobooks fairly comfortably with excellent results.…
Through expirience I now design myself my photobooks fairly comfortably with quite good results. I am very satisfied with the quality of the product i receive and in the rare occasions when there was an issue a replacement was sent immediately. I would like to have available more photo layout options for 2 and 3 photos pages.
4 August 2026
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