Photobox Reviews 

I paid for express delivery to arrive before a certain date and it didn't so I was unable to take the gift on holiday with me.
The aftercare team were awful and blamed their carrier and offered no compensation for me needing to pay for DHL to send the package to follow me. They did not even refund my 'express delivery' fee. Disgusting. Never using them again. No customer care and a total lack of accountability of their customer proposition.

Being able to choose the method of creation automatically or doing it myself which is my personal preference. Easy to use platform after you have spent the time to understand it(just like any other digital platform).

Really quick & pleased with quality

Really easy to use. It was easy to customize my calendar, and the entire process was very simple and straightforward. I had no issues at any stage.
Will definitely use in the future. The quality seemed great.

I like the app. The product is of good quality. Customer care is excellent and the products are delivered quickly.

Love making photobooks always easy to do, great quality 👌

Photobox has started using some AI support company ‘Zendesk’ that’s incompetent. It emailed me to ask to verify my address via email because my package was ‘returned to the sender due to an invalid address.’ I responded as requested… a couple days later, another email asking again, I responded again… a couple days later it asked me to respond again or they’d close the ticket….? Went to the chat feature on their site and lucky me, AI again. My package had actually already been delivered. Anyway, I’m complaining because Photobox should give humans their jobs back instead of wasting the earth’s resources on nonsense like ‘Zendesk’. Not like the world’s on fire or anything 🙄

One star for this company is too much.
My elderly parents sorted photos through photos for weeks for my brother's 60th birthday.
And I spent a day uploading and designing the photobook, paid express delivery and it was all scheduled to arrive in time for my brother's 60th.
It didn't arrive on time, or the next day or the day after that.
It arrived 4 days too late, party over, everyone back at work.
To top it all I gave them the opportunity to fix it, refund, voucher, apology. No they couldn't care less. Apparently if the company delivers within 5 days of the estimated date, they are within their rights.
Spent £54 to have a memory book delivered well after the event.
Appalling, arrogant outfit.

Very easy to use website, great products and timely delivery.

Spent time organising a beautiful gift for family. Paid the extra for a quick delivery date (which was specified) only to find it hasn't even been picked up today...the day I paid for! Following an email....the reply was its NOT guaranteed....I am to give the 5 working days from now.....how outrageous is this...I chose the date and paid for it....but to get a smarmy reply asking me to wait it NOT what I paid for.
If it does arrive....eventually...I will not order again...don't pay for the quick delivery folks...its a shambles.

This company lacks any morals, I paid for.an expedited delivery with a date given to me by them and when it did not arrive on that date I contacted them and I was told that it was just an estimate and not guaranteed so I had paid extra for no reason and then they went on to say that I should allow 5 business days beyond that date for the delay to arrive. These are a joke avoid at all costs

Great quality books

Easy to develop

Good check for errors prior to order

Prompt delivery

It wasn’t straight forward with the pricing think then the postage and packaging extra made it more expensive than others also never received book as was delivered to wrong address right on the packaging and website just went somewhere else it took Week to find out where and had to travel to go get it back

I set aside time to compile the book and achieved it. I found the process of compiling it and ordering quite straightforward. I am very happy with the photobook which arrived quickly. I had a discount code which really helped.

Have used photo box for several years and have found their website very easy to use, the quality of the photos is excellent and the books and cards I have purchased have been great. I would certainly recommend the company.

The platform is good to work on and it doesn’t take long to get used to the different features. The lay-flat format is great for images that go across the spread. Delivery was fast and the finished product of excellent quality.

I made a custom photo book and the process was very straightforward.
The result was perfect and quite frankly I couldn’t believe how cheap it was.
I will definitely use PhotoBox again. 100% satisfied. Thank you

Since Bonusprint days (which were good) the downloading of photos. has been quicker. it would be helpful to be able to load 2-3 at a time.

A greater range of loading patterns would appreciated - plus losing some of those multiple, small ones.

Overall cost is increasing and will soon be prohibitive.

I have used Photobox for a number of years now and during that time many changes have been made to the system. This year I have produced two large photo books and found it was much easier than in the past. I prefer to use my iPad to do them and would like more options on the layouts if possible but everything else was very good.

Web site easy to use, with good layouts, service eas very quick and good quality books