It is hard to beat Photobox Photo books. Once you become familiar with the software it provides plenty of opportunities to personalise your photo book. Sadly, Photobox no longer offer 3.5 inch by 5 i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was easy, the production times a bit long - I paid for express delivery but it was still a longer lead time than I would’ve liked. My product had a little problem, some glue seepage, but... See more
The Process online worked fine. Shipping..Sending an Album of over £60 in a single cardboard envelope is a bit poor. Mine arrived punctured, dented etc, Album had just got away with the journey. The... See more
I found the site difficult to use as photo boxes and text boxes seemed to have a mind of there own and didn't always go where I wanted them. I did like the final reminder about repeated photos and... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
Latest deals
4.1
Great
156K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Photo Album.
The photo layout and presentation of the album were wonderful and the price was very good too , Happy customer
6 August 2026
top quality service,excellent quality…
top quality service,excellent quality photosgreat price.
6 August 2026
Good quality result.
The system took a bit of getting used to and I had to get close to the screen sometimes as things were small. Also, sometimes there were 'helpful' popups that covered what I wanted to do and the only way round them was to minimise the page on the photobook to tiny - more eye strain! The quality is very good though and I like the flexibility of being able to change things repeatedly and see what it looks like. The customer service when I got stuck was helpful but sometimes slow to respond. The final print quality was very good and delivery went fine although the delivery company sent me contradictory texts and incomplete information about how, where and when delivery could take place. It's good to have delivery to a locker but no one says that you only have 48 hours to get it then until it's too late and you've already booked. The books were a good price as long as you have an offer!
6 August 2026
Excellent quality bought for a gift and…
Excellent quality bought for a gift and was well received
6 August 2026
Easy to make my album
Easy to make my album; good quality product. Only issue was the delay in shipping.
6 August 2026
Overall a great product and service
The system is easy to use, I make annual photo books for our family. And also smaller books for friends after holidays - this year I made a mistake and only realised after I had ordered. I called as soon as I could and the customer services person was brilliant, helped me resolve the issue and I was most grateful. I do find the books expensive, and tend to wait until there is an offer code. Quality of the books is excellent and delivery is quick.
6 August 2026
Prints were of good quality and book…
Prints were of good quality and book well made, but the cost is becoming prohibitive so despite being a long time customer, for my upcoming books I will be forced to seriously consider alternative suppliers
30 July 2026
Terrible customer experience
I paid for express delivery to arrive before a certain date and it didn't so I was unable to take the gift on holiday with me.
The aftercare team were awful and blamed their carrier and offered no compensation for me needing to pay for DHL to send the package to follow me. They did not even refund my 'express delivery' fee. Disgusting. Never using them again. No customer care and a total lack of accountability of their customer proposition.
6 August 2026
My go to photo book creation site
Being able to choose the method of creation automatically or doing it myself which is my personal preference. Easy to use platform after you have spent the time to understand it(just like any other digital platform).
6 August 2026
Really easy to use
Really easy to use. It was easy to customize my calendar, and the entire process was very simple and straightforward. I had no issues at any stage.
Will definitely use in the future. The quality seemed great.
29 July 2026
I like the app
I like the app. The product is of good quality. Customer care is excellent and the products are delivered quickly.
4 August 2026
Love making photobooks always easy to…
Love making photobooks always easy to do, great quality 👌
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Photobox has started using some AI…
Photobox has started using some AI support company ‘Zendesk’ that’s incompetent. It emailed me to ask to verify my address via email because my package was ‘returned to the sender due to an invalid address.’ I responded as requested… a couple days later, another email asking again, I responded again… a couple days later it asked me to respond again or they’d close the ticket….? Went to the chat feature on their site and lucky me, AI again. My package had actually already been delivered. Anyway, I’m complaining because Photobox should give humans their jobs back instead of wasting the earth’s resources on nonsense like ‘Zendesk’. Not like the world’s on fire or anything 🙄
27 August 2026
Unprompted review
Reply from Photobox
Hi Jess! Thank you for taking the time to write us a review on Trustpilot.
Thank you for taking the time to share your experience, We completely understand how disappointing it must have been to receive multiple automated requests to verify your address after you had already responded, especially when your package had in fact already been delivered.
Your feedback regarding our support process is important to us. We understand your concerns about relying on automated systems in situations where human intervention would have provided a clearer and more efficient resolution.
Please contact us immediately through one of the following methods so we can investigate your incomplete order. You may use our chat service, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards,
Photobox team,
One star for this company is too much
One star for this company is too much.
My elderly parents sorted photos through photos for weeks for my brother's 60th birthday.
And I spent a day uploading and designing the photobook, paid express delivery and it was all scheduled to arrive in time for my brother's 60th.
It didn't arrive on time, or the next day or the day after that.
It arrived 4 days too late, party over, everyone back at work.
To top it all I gave them the opportunity to fix it, refund, voucher, apology. No they couldn't care less. Apparently if the company delivers within 5 days of the estimated date, they are within their rights.
Spent £54 to have a memory book delivered well after the event.
Appalling, arrogant outfit.
22 August 2026
Unprompted review
Reply from Photobox
Dear Miss Summerfield,
Thank you for giving us feedback. We're really sorry to hear that you were waiting for your order and that you were not aware that the dates are estimated, not guaranteed. This is not the experience we wanted you to have with us, especially since it was meant to be a gift. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or email us through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, Photobox.
Excellent experience all round
Very easy to use website, great products and timely delivery.
3 August 2026
Shambolic customer services
Spent time organising a beautiful gift for family. Paid the extra for a quick delivery date (which was specified) only to find it hasn't even been picked up today...the day I paid for! Following an email....the reply was its NOT guaranteed....I am to give the 5 working days from now.....how outrageous is this...I chose the date and paid for it....but to get a smarmy reply asking me to wait it NOT what I paid for.
If it does arrive....eventually...I will not order again...don't pay for the quick delivery folks...its a shambles.
27 August 2026
Unprompted review
Reply from Photobox
Dear Julie,
Thank you for giving us feedback. We're really sorry to hear that you were not aware that the dates are estimated, not guaranteed and that you are waiting for your order. This is not the experience we wanted you to have with us, especially since it was meant to be a gift. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or email us through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, Photobox.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.