Ordered bunny pellets, a cooling mat and some hay. Received cat food and a cat litter scoop. Something so different, I called customer service and they said something must’ve went wrong so they gave m... See more
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Ordered one harness in black color, received it in blue. Impossible to contact their customer service, 15 days reply time and no option to return the item as mentioned on their website. For 80 euros a... See more
Visited the location on Pijnackerstraat in Amsterdam. What a lousy place with too lazy young employee, counting too much money for a simple cat meal. After three times contronting them with too high p... See more
Ordered On february 15, Aquarium filter which arrives defective. February 18 send it out as return. I got Post NL which says they already got it at their location on 19th February. Since then no refun... See more
Company details
Information provided by various external sources
Pets Place biedt een compleet assortiment diervoeding en dierbenodigdheden. Je vindt er alles wat je voor je dier nodig hebt. Gegarandeerd tegen de scherpste prijs, met een deskundig advies.
Contact info
Galvanistraat 100, 6716 AE, Ede
- 0318-759259
- service@petsplace.nl
- www.petsplace.nl
1.6
Bad
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 19% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good and fast
I purchased a terrarium. It was packed with precautions and was delivered to me without any damage. Delivery was fast and on schedule. I am completely satisfied with my order.
20 March 2016
Unprompted review
Fast delivery. Product as expected.
22 February 2016
Unprompted review
Great that you can pick up your order for free from the petshop
All shops can only stock a limited range, so it's good that if you're only ordering a small amount, that you can have it delivered to your local petshop for free ... it saves the delivery charges at least
2 February 2016
Unprompted review
large heavy dog food order of Sam's Field
Great service, delivered very quickly.Good dog food.
17 January 2016
Unprompted review
Like always fast and on time;)
Good good good. The best pet store in nl.
11 January 2016
Unprompted review
Sent a cat product instead of ordered dog products (Milbemax & Advantix)
Ordered two dog products (Milbemax & Advantix), and received a cat product (Advantage ?) along with one of my products (Advantix). Returned the package the day after. It has been more than a week now. No return no message...
16 December 2015
Unprompted review
Reply from Pets Place
Dear Cem,
Thank you for your message.
We're sorry to hear that you recieved the wrong products! We recieved your message by e-mail and we will send you an e-mail back today.
This is because today is the day we handle all the products that have come back.
With kind regards,
Customer Service Pets Place
Stacy Frahm
I am very pleased with the free and fast delivery and most quality food for my cat!
25 October 2015
Unprompted review
Great price, products and delivery
Exactly what you would expect, care-free quality orders
12 September 2015
Unprompted review
Their word is their bond.
I ordered a package and it was shipped during our wonderful strike by post.nl. Some how it disappeared off the face of this earth, when I sent them an email, they sent a new product ,,, no problems made at all.
That is what I call service with a smile.
29 July 2015
Unprompted review
Perfect
Easy to navigate and order, properly packed and delivery on time!
13 July 2015
Unprompted review
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