Ordered bunny pellets, a cooling mat and some hay. Received cat food and a cat litter scoop. Something so different, I called customer service and they said something must’ve went wrong so they gave m... See more
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Ordered one harness in black color, received it in blue. Impossible to contact their customer service, 15 days reply time and no option to return the item as mentioned on their website. For 80 euros a... See more
Visited the location on Pijnackerstraat in Amsterdam. What a lousy place with too lazy young employee, counting too much money for a simple cat meal. After three times contronting them with too high p... See more
Ordered On february 15, Aquarium filter which arrives defective. February 18 send it out as return. I got Post NL which says they already got it at their location on 19th February. Since then no refun... See more
Company details
Information provided by various external sources
Pets Place biedt een compleet assortiment diervoeding en dierbenodigdheden. Je vindt er alles wat je voor je dier nodig hebt. Gegarandeerd tegen de scherpste prijs, met een deskundig advies.
Contact info
Galvanistraat 100, 6716 AE, Ede
- 0318-759259
- service@petsplace.nl
- www.petsplace.nl
1.6
Bad
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 19% of negative reviews
Typically replies within 1 month
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Good purchase experience
Order was delivered with no problems, satisfied with the products
7 November 2016
Unprompted review
Different color items
I remember that in the product description it was written that an item can be of random color. However, knowing that I am buying 2 items you could suppose that they are for the same household and send both in the same color. A bit disappointed about it but returning is too much fuss, so I leave it as is.
22 October 2016
Unprompted review
Reply from Pets Place
Dear Anna,
Thank you for your appreciation.
We're sorry to hear that you recieved two of the same colors of the product.
The reason that we note that you can recieve a different color than you see in the picture, is because the delivery from the supplier can be different every time. Sometimes we recieve the brown version, sometimes we recieve the grey version. The stock at the moment only contains one colour, that is why you recieved two of the same. We're sorry about this and if you have any questions about your order, please let us know!
With kind regards,
Marissa Berns
Customer Service Pets Place
Good service
The package came on time and without any kind of problems.
10 September 2016
Unprompted review
Pets Place
From Manager on through all the employees - great atmosphere in shop, one on one help with questions and solving problems - good advice or referred to where you can obtain advice.
4 September 2016
Unprompted review
Cats are happy!
Fast delivery! All goods that my cats ordered were delivered to the door. Cats are happy!
Will definitely recommend and order online
3 September 2016
Unprompted review
Great products
Shopping on the website was easy. Shipping was very quick and received some extra goodies in my package.
12 July 2016
Unprompted review
perfect
I regularly order the dog food in large packages.This is a great opportunity to avoid heavy lifting.
7 June 2016
Unprompted review
Simply wonderful company to deal with !
Deliveries always on time and friendly staff to help
4 June 2016
Unprompted review
spaar kaart
It would be nice to receive stickers (zegels) for savings card (spaar kaart) together with an order.
19 May 2016
Unprompted review
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