Nationwide Pet Insurance Reviews 

4,520
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,647 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable support they receive. Customers frequently mention that the staff and representatives are exceptionally helpful, kind, and thoroughly knowledgeable when explaining various policy options and guiding them through choices. People find the overall enrollment process remarkably straightforward, noting that the website is extremely easy to navigate when adding pets. Some reviewers were not happy with the pricing structure, pointing out that costs and monthly premiums can increase significantly over time. Consumers also mentioned feeling constrained by strict policy limitations or unexpected medical documentation requirements after purchasing their coverage plans.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that agents are very helpful, patient, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

User experience

Clients share positive opinions on user_experience, highlighting that the enrollment and application... See more

Service

People report positive experiences with service, highlighting great overall support delivered in a timely... See more

Price

Customers had ambiguous experiences with price. Many reviewers report affordable initial rates, finding plans... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process was easy but when I went to submit the app, I received a message that I was not using a valid phone number, which I was. A rep (Jeremy) called me to help but there were phone connection i... See more

Rated 5 out of 5 stars

Darren was so helpful, explaining everything about pet insurance for my lovebird PeeWee. I was treated with respect and genuine compassion over the care for my feathered friend into his golden years.... See more

Rated 5 out of 5 stars

I wish I got her name yesterday but I spoke to this lovely lady about adding my new dog to my current pet insurance policy. She was so helpful and explained everything so well. It was really such an e... See more

Rated 5 out of 5 stars

Kim was AMAZING! Very thorough and detailed. She knew the answers to all my questions, and made sure I understood before we moved on to the next topic. Plus, it was an absolute joy to work with her... See more


Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,520)

2,515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emi's New Policy

Rosie was very knowledgeable and explained everything on my new policy. Very patient and understanding. My last pet was covered by Nationwide Pet Insurance for 15 years and she had passed recently. I am extremely satisfied with the company as my new puppy will be covered by them.

12 August 2026
Rated 5 out of 5 stars

Positive Online Enrollment Experience with Nationwide Pet Insurance

The online pet insurance enrollment process through Nationwide was quick, seamless, and easy to navigate. The application was user-friendly, account setup after purchase was simple, and the policy information provided clear expectations about coverage and how the plan works before using benefits. Overall, it was a smooth and positive customer experience.

12 August 2026
Rated 5 out of 5 stars

Excellent Customer Service

Suzanne was most helpful to put together a new policy for my dog Winston. I missed my renewal date due to personal issues. She was patient, informative and kind. I have been very happy with Nationwide dog insurance for the past 3 years! Thank you!

11 August 2026
Rated 1 out of 5 stars

Unable to reach Nationwide Pet Insurance on phone or web

I've just tried Nationwide's website and phone number, but I'm unable to reach anyone. The site says it's down, again. The phone number says we can't help you and then hangs up on you. I've had Nationwide Pet insurance for over a decade. How can a company this large be completely down for days....

After finally reaching them at a phone number I found on Google, I found out that my two dogs are on two separate plans, even though I signed up for this insurance through my employer. The plan for my German Shepherd is not the same plan as my mixed-breed shepherd. And of course, I just found out that the plan for the German Shepherd doesn't cover his mobility issues.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Best Pet Insurance

I had pet insurance through nationwide for years. They’ve always paid fast and such nice and professional staff. My first and only choice.

9 August 2026
Rated 5 out of 5 stars

Manny was exceptional!

Manny was exceptional in patiently answering all my questions and helping me understand how pet insurance works. He even helped with common misperceptions about pet insurance. Never pushy but always advocating for the needs of our particular situation. Thanks for your help Manny!

10 August 2026

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