Ordered several items from the company & have found them both helpful & quick with deliveries. Can't fault their pricing. They are also attentive & helpful with after sales service with timely resp... See more
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Review summary
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What people talk about most
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I've ordered a few items from Peter Tyson, through Amazon UK page, expensive Samsung oled tv through their eBay page and just now i ordered through their own website a pair of heavy Klipsch bookshelf... See more
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I have recently spent some time in the Carlisle store I must say the service that I received was second to none the member of staff that assisted me was James Graham I can highly recommend his se... See more
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I bought some nearly new Monitor Audio Bronze 300 7g speakers as I was looking to upgrade my existing set. I spotted these and thought the half price was good even though they were used. Wha... See more
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Company details
Written by the company
Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.
petertyson.co.uk
Written by the company
Contact info
Shaddongate, CA2 5TE, CARLISLE, United Kingdom
- 01228546756
- sales@petertyson.co.uk
- www.petertyson.co.uk
4.9
Excellent
14K reviews
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Great upgrade. Great Saving
Peter Tyson are always pro-active with their nearly new / ex demo stock.
Saw this fantastic speaker upgrade at a great price.
Delivery was quick. No issues on the day.
Everything exactly as described.
7 July 2026
Reply from Peter Tyson
We're thrilled to hear you're so pleased with your speaker upgrade and our nearly new stock! It's great to know that everything was exactly as described and that delivery was quick. Thank you for your positive feedback, Scott.
Excellent customer service
Excellent customer service. Although there were issues with FedEx, the staff at Peter Tyson instantly paid back the extra charge I'd paid for next day delivery and were happy to cancel my order with a full refund were FedEx not able to successfully deliver
2 July 2026
Reply from Peter Tyson
We're so pleased to hear that our team was able to assist you efficiently despite the delivery issues, Hendryk. We always strive to provide excellent customer service and are glad we could ensure your satisfaction.
Reply from Peter Tyson
We are truly grateful for your wonderful feedback. It means a lot to us that you had such a positive experience, Issac.
Service second to none
A great range of products. Service second to none, when things don’t go to plan, they are eager to help.
I am delighted with my Caspian Streaming Amp, and
Quad transport.
Highly recommended
7 July 2026
Reply from Peter Tyson
We're so pleased to hear you're delighted with your Caspian Streaming Amp and Quad transport! It's wonderful to know our product range and commitment to helping when things don't go to plan are appreciated. Thank you for the high recommendation, Alan!
Great service as always from Peter…
Great service as always from Peter Tyson.
I also used there trade in offer which was a great way to upgrade.
6 July 2026
Reply from Peter Tyson
We're so pleased to hear you consistently receive great service, Nigel! It's wonderful that our trade-in offer provided a great way for you to upgrade.
Reply from Peter Tyson
We're so pleased to hear you experienced quick delivery, great response time, and well-packaged items. Thank you for acknowledging our great service, Kevin!
Item arrived quicker than expected
6 July 2026
Reply from Peter Tyson
We're so pleased to hear your item arrived swiftly! We appreciate you sharing your positive experience with us, David.
Have used for 25 years
Have used for 25 years, service and choice and quality of purchases has always been first class.
6 July 2026
Reply from Peter Tyson
We are so incredibly grateful for your loyalty over the past 25 years. It's wonderful to hear that our service, selection, and quality have consistently met your expectations. Thank you for your kind words!
Had exactly what I wanted at a good…
Had exactly what I wanted at a good price
Delivery was very prompt
Everything as I expected. I would thoroughly recommend Peter Tyson.
6 July 2026
Reply from Peter Tyson
We're so pleased to hear you found exactly what you were looking for at a great price and that the delivery was prompt. It's wonderful to know everything met your expectations, and we appreciate your strong recommendation!
Overall a good experience
Overall a good experience, but order tracking could be improved. I placed an order for an aircon unit that was on back order and had to chase over phone / email for updates. That being said, price was fair, delivery was quick with DPD and no issues with the unit itself so would be happy to order from Peter Tyson again.
3 June 2026
Reply from Peter Tyson
Thank you for your feedback, Andy. We're pleased to hear you had a good overall experience with your aircon unit and found our pricing fair and delivery quick. We apologise for the inconvenience with tracking your back-ordered item and appreciate you bringing this to our attention. We're always looking for ways to improve our service.
Once again the team at Peter Tyson have…
Once again the team at Peter Tyson have demonstrated how customer service should be done. From pre sales advice on audio equipment specific to my listening environment and needs, discussions on my options, in store demo, to post sales questions about configuration and ultimately facilitating an exchange of a product to better suit me once tested in my environment.
All of this conducted by email, phone and in person over several weeks and with the support of several members of the team.
All of this in addition to excellent pricing!
Peter Tyson will always be my first and preferred port of call for audio products - they should be yours too.
20 July 2026
Unprompted review
Reply from Peter Tyson
Thank you for your wonderful feedback, David! We are so pleased to hear that our team provided you with such a positive experience, from initial advice to post-sales support and product exchange. We truly value your loyalty and look forward to assisting you with your audio needs again in the future.
5 star service
I placed a back-order for some speakers as they weren't in stock and Ben at Peter Tyson was good enough to reach out with some alternatives at an excellent price. I accepted the deal and I'm so happy I did - they're even better than the speakers I had chosen and were delivered the next day. A real testament to the fantastic technical knowledge and customer service at Peter Tyson. I'll definitely use them again.
15 July 2026
Unprompted review
Reply from Peter Tyson
We're so pleased to hear about your excellent experience, Dan! It's wonderful that our team could help you find even better alternatives and provide such quick delivery. We truly appreciate your kind words about our technical knowledge and customer service. We look forward to assisting you again.
Excellent service and delivered within…
Excellent service and delivered within the time frame highly recommended
2 July 2026
Reply from Peter Tyson
We're so pleased to hear you received excellent service and that your delivery arrived within the expected timeframe. Thank you for your high recommendation!
5* Service from Michael
Efficient and speedy delivery. There was a fault with our order and Michael could not have been more supportive in liaising with the supplier for a solution that suited us and minimised inconvenience. We would 100% use this company again and recommend to others.
18 July 2026
Unprompted review
Reply from Peter Tyson
We are so pleased to hear about your positive experience with our team and that we could resolve the issue with your order efficiently. Thank you for your kind words and recommendation, Lucy!
Great price and well packaged product
Great price and well packaged product. Prompt delivery.
29 June 2026
Reply from Peter Tyson
We're so glad to hear you appreciated the product's packaging, prompt delivery, and pricing. Thank you for your wonderful feedback, Craig!
Unexpected service
The product came fine and I expected it to have since I paid £200 for it but it wasn't so happy with the service. It came in a damaged box looking like I bought it second hand and when I reported this I was told it only matters if the product is damaged. I did also explain I like the keep everything including the packaging in prestine condition so I could possibly pass it to someone in the future but yeah not only was nothing sorted I was just not treated like a paying customer. I'd like to make it clear I wasn't treated bad either but not to the standard of a tech company to which I paid and will pay a hefty amount.
3 July 2026
Reply from Peter Tyson
Hi Laiba,
Sorry to hear about your recent experience with the shipping box sustaining a small amount of damage.
We are currently in the process of introducing our own boxes to add protection to our smaller products so thankyou for the feedback.
Kind Regard
Paul
Customer Service Manager
Product arrived swiftly and on time
Product arrived swiftly and on time. Package came in excellent condition. Speakers inside are brand new.
2 July 2026
Reply from Peter Tyson
We're so pleased to hear your product arrived swiftly and on time, and that the packaging was in excellent condition. We're also delighted that you're happy with your new speakers.
Great service as usual from Peter…
Great service as usual from Peter Tyson. Always a good price, well packaged deliveries and the parcel always arrives very quickly. Cannot fault their service at all. Great company.
29 June 2026
Reply from Peter Tyson
We're so glad to hear you consistently receive great service from us! It's wonderful to know you appreciate our pricing, packaging, and quick deliveries. Thank you for your kind words, Gavin.
SAMSUNG TV IS BRILLIANT
Bought a Samsung tv and it's brilliant, it arrived in reasonable time with two good couriers.
3 July 2026
Reply from Peter Tyson
We're so happy to hear you're enjoying your new Samsung TV and that our couriers provided excellent service!
Peter Tyson’s delivery is faultless
Peter Tyson’s delivery is faultless, no waiting days or weeks, almost next day.
Great products, I’ve bought from them over the years.
3 July 2026
Reply from Peter Tyson
We're so pleased to hear you've had such consistently positive experiences with our delivery service and products over the years. Thank you for your continued loyalty, Max!
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