Persimmon Homes Reviews 

@Wykham Park Banbury
Persimmons has sets of competent team ranging from the site sales officers, the duo of Julie and Rob, to the site management, contractors and other craft men working tirelessly to achieve a business goal in the areas of quality and standard project delivery/product and services. We appreciate these whole team support from search, to mortgage guidiance, to buying and to completion and to moving home. We can as well appreciate the post completion support too like registering of our new post code with the post office, council bin application and utility provider registration and snag complaint form follow up and closing.

The list is endless in what this Persimmons team do and therefore the current service is excellent and acceptable.

I would advise continuous improvement through using feedback like this, check list or other KPI metrics to assess the ongoing performance of the site team. This is on course as planned.

At the moment there is nothing to advise other than to sustain the excellent performance and if possible to surpass it.
Thank you for your support always.

Our dream house made completely possible by persimmon homes, we moved in 2 weeks ago and the staff and all associated with persimmon have been amazing throughout. We completed a part exchange and the whole process was as easy as 123. Would highly recommend also the site plans don’t do the property any justice, way bigger than expected and a superior build quality amazing

HARLESTONE GRANGE, NORTHAMPTON:
Moved in on 26th June, but had to report the boiler a day later due to cold water throughout the property caused by an air lock which hadn’t been checked prior. Not ideal with a record breaking heatwave and a toddler. Spoke to Customer Care who has not responded. 8th July - Call out due to low water pressure and pressure gauge in boiler significantly dropped. We also have an overhanging dry verge which we have requested to be sorted as this hangs over our driveway, creating a massive risk. Water pressure was sorted & gauge adjusted but nobody has yet attended for the dry verge, which was also on their repairs report prior to us moving in.
9th July - Came downstairs to a very damp ceiling in the living room which has covered over our light also. Spoke to site manager who said he’d find a plumber and have it sorted. This was shortly after 10am and it is now 3pm, but nobody has attended. Site manager also didn’t have a copy of the repairs report, all of which should have been done prior to us moving in. Concerns with water pressure and pipes were noted on there.

Cannot fault the Sales Team whatsoever, however these checks should have been done by the appropriate contractors and with ignorance from the Customer Care Team, this is less than satisfactory.

Serene environment, cheerful and friendly staff, who are knowledgeable and polite.

Very swift process very straightforward with good communication

From Day 1, Kate and Giles were amazing and went above and beyond in helping us secure our new home. We have now moved in and couldn't be happier with how smoothly the process went. Highly recommend Persimmon Homes!

Karen is an excellent sales advisor - very informative and kept in contact with me til I could reserve the home.
Reservation process was excellent and she listened to all my concerns and questions and was so accommodating- she is a 🤩

I couldn't be happier with the service I received from Persimmon Homes at The Maples in Braintree. Buying a home is a huge milestone, and Aaron, the Sales Director, along with Sales Advisors Zoe and Kris, made the entire experience smooth, enjoyable, and stress-free.
From the outset, they were professional, knowledgeable, approachable, and always willing to go the extra mile. Their guidance and support throughout the purchasing process were exceptional, and they played a key role in helping me secure my mortgage offer from Barclays Bank. They kept me informed every step of the way, answered all of my questions promptly, and made sure I always knew what to expect.
What really stood out was their genuine commitment to customer service. They made me feel valued throughout the entire journey and were always on hand to provide reassurance and practical advice whenever it was needed.
I am extremely very grateful to Aaron, Zoe, and Kris for all their hard work, dedication, and support in helping me purchase my beautiful new home. I would highly recommend Persimmon Homes at The Maples in Braintree to anyone looking for a new-build home. Thank you all for making such an important milestone a fantastic experience!

So far all so good, clear communication throughout

Amazing service all throughout the buying process. Chloe was very helpful and went above and beyond.

Just moved in all Site staff kind helpful and nothing seems to be too much bother.

Gary customer care painter,clean tidy

Courtney has been great at dealing with any issues we have had, very quick to respond and deal with them!

Great communication from her and no question feels silly :)

- Mayfield estate

Dave, Plastic Surgeon on behalf of Persimmon Homes has just been to complete a re paint of my front door and from start to finish he has been anazing. Polite, on time, really skillful and informative. He has made a fantastic job of the door with no mess or disruption at all and also polished out a scrape on the back doorstep which now looks like new.
Cannot recommend him enough.
Thanks Dave for a brilliant job!

They were very helpful and the information given before, during and after was clear and well detailed. Great staff.

Fast and easy communication. Guided us on the journey and the team were very helpful

Loads of issues from start to finish 12 months from the time I put the deposit down to moving in and still on going

In summary, I had an excellent experience and would happily recommend their mortgage services to anyone looking to buy a home or remortgage. Their professionalism, efficiency, and customer-focused approach made the entire journey a positive one.

Good customer service and the team really understands individual issues and works well with them. Will choose them over and over again. Nice Morden affordable homes with clean environment