Persimmon Homes Reviews 

We love it!!
I’m so happy with our Persimmon home—we fall in love with it more every day. The design is beautiful, the garden is spacious, there’s plenty of storage, and having several parking spaces is a huge bonus. The customer service has been excellent throughout the whole process. The team has been friendly, professional, and always willing to help. What more could you ask for? We couldn’t be happier with our new home and would highly recommend Persimmon Homes.

Nick and Max, customer care Southwest attended to fix water egress damage to patio and back door, replaced skirting boards, and repaired outside damage. Fully explained what repairs have been carried out. Workmanship is a very high standard. They even took the time to readjust the front door as noticed that it was not closing correctly. Very pleased.

Excellent customer service from Sophie and team at Ketts Meadow. Always professional, friendly and helpful.

The builders have a bad reputation but was willing to give them a try as there houses are nice a week before we're about to exchange they put our house back on the market disgusting I heard they were bad but this is unbelievable

Just visited Willow field Development in Sauchie and spoke to Mary. What an invaluable experience. Mary is extremely knowledgeable and a really lovely person. Mary tried very hard to get us a deal that suited both us and Persimmon. Not purchased on this site yet but will definitely keep in touch with Mary as I believe our future home will be on this site. We won't buy with any other consultant.

Responsiveness and helpfulness of Adam at Greetwell Fields. This is what customer service should look like

Me and my partner enquired about a lovely 3 bed semi detached in the East Midlands. As first time buyers , we had no idea where to start when buying a house. The process was incredibly challenging but our sales advisor Emma is lovely and very welcoming. She’s explained everything we needed to know and updates us regularly in the build process. We are due to complete in the summer and we are super excited. A big thank you for your help :)

Joanne (sales) was very honest and open with us from the get go, which made our decision to go ahead a whole lot easier. She had and still has our best interests at heart at all times, and everything was explained to us in great detail making it all so much easier to absorb and understand. Could not fault her at all!

I have just completed on my first home at The Maples in Weston and I cannot thank the team enough. From the first showing Jamie - Lee was fantastic giving my a great tour of the property. From there, Helen was amazing, supporting me through the whole buying process and always being on hand if I had any questions. She would always provide updates and helped to make the process as smooth as possible. The site manager Mark has also been great, giving me a really good home demo and working tirelessly to get the certificates and everything else sorted for me to move in. I cannot thank the whole team enough!

From first viewing to initial processing staff have been so helpful and gone that extra mile to help me get the home I wanted. I couldn’t be more grateful for the support shown.

Everything was explained in detail, how the process of purchasing new goes, from start to finish, and what options can happen at what stages etc. Very polite and professional. The aftercare looks brilliant. Really glad to have taken Persimmon as our move forward in life.

Very happy with Kyle the joiner came in and sorted out the problem.

Persimmon do not deliver on their promises. My family and I bought our Persimmon home from new 9 years ago, when our children were just 18months old. Every step of their after care, and the whole community in this estate would agree, has been terrible.
As soon as Persimmon sold the last house, they moved onto the next project without any consideration for the parklands, pathways, parks, community fields and buildings that they promised. Our local councillors and MP’s have been chasing them continuously.
Thankfully we finally have the parks and pathways (although not in the best condition) However the community field and building still hasn’t been fulfilled. The field is currently massively overgrown, and planning permission still hasn’t been submitted for the building. The local children of this estate have missed out on years of fun thanks to the incompetence and ignorance of Persimmon.

*I have provided the additional information as requested, and had no response. What happens next?*

From the very first interaction to us completing has been nothing but amazing. extremely good customer service thank you both Ehrin and Hayley, we have been very well looked after. Any question we had they where to answer it regardless if it was a little or big. The support has been amazing specially since it has been our first home we have bought, highly would recommend.

We moved into our Persimmon home at Whitmore Place almost a year ago, and unfortunately the lawn issue is still not resolved.

The grass was already in poor condition when we moved in, and this was raised and recorded at handover. We were told that if the turf did not establish properly within a few months, it would be reviewed and replaced.

Since then, we have followed the advice given, maintained the lawn properly, and allowed enough time for it to improve. However, almost a year later, the lawn is still very patchy, with soil visible across large areas.

There have been several emails, visits and temporary fixes, but no proper long-term solution. I have now been told that a quote has only just been sent for approval, which is disappointing considering this issue was highlighted from the very beginning.

Buying a new home should not mean spending nearly a year chasing a basic issue like this. The delay and lack of clear progress have been very frustrating.

I have now escalated this formally to Persimmon Customer Care and hope Whitmore Place management can finally resolve this properly. I will be happy to update this review if the turf is replaced and the matter is handled properly from here.

James and Ben the technicians were polite and helpful. Carried out work required asking me questions about what I wanted done.
Left house tidy and clean and explained what would happen next.
Would have been 5 stars if someone had told me they could not attend 9.00 appointment due to emergency.

I purchased my Persimmon home from the 1st occupier, and the property was exactly 2 years old and out of warranty when I moved in. I expected it to be built to a high standard, but I've been left extremely disappointed by both the quality of the workmanship and the aftercare.

My property, along with many others on the development, appears to be suffering from ringing around the brickwork (commonly referred to as "ringing" or "ring pit" on the brick faces), suggesting a widespread issue rather than an isolated defect. What's even more concerning is that I've noticed the same problem on properties that have been completed within the last six months, indicating this may be an ongoing construction or materials issue rather than something affecting only older homes.

When I raised my concerns with Persimmon, they dismissed the issue because my property is outside the two-year builder warranty. Rather than investigating whether this is a wider defect affecting multiple homes on the estate, the response was simply that it was no longer their responsibility and to contact Premier Guarantee.

While I appreciate that warranties have limits, build quality issues that appear across numerous homes, including newly built properties, shouldn't simply be ignored because a date has passed. A responsible housebuilder should be willing to investigate recurring defects and stand behind the quality of its workmanship, particularly where there is evidence that the same issue continues to appear on new homes.

Buying a new-build home should provide peace of mind, not ongoing concerns about build quality and a lack of support once the initial warranty expires. My experience has left me questioning Persimmon's commitment to quality and customer care long after the sale has been completed.

I purchased a new home at Trelawney place Felixstowe two years ago. I have had really good service from Persimmon,the builders have been friendly and helpful.
I want to give a special mention to Tracey Powell at customer services. I have always found her absolutely brilliant,so professional and knowledgeable combined with being friendly,kind and helpful. ⭐️⭐️⭐️⭐️⭐️

Angela was great throughout our purchase of our first home

Ben and James were very professional and helpful. They were efficient at completing the jobs and went above and beyond what we expected for the work. Thank you very much :)