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PerfectGift.com Reviews 

1,539
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 987 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product quality and the ease of personalizing gift cards with custom photos and designs. The overall user experience is consistently praised for being easy, convenient, and smooth, from website navigation to the ordering process. Many people highlight the exceptional customer service and responsive staff, who are described as helpful, efficient, and professional. However, some customers experienced issues with their orders. Products occasionally did not match expectations, with incorrect photos or cards failing to work as advertised. Others noted confusion regarding order status or unexpected cancellations, particularly when promotional codes were used, often without clear communication.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the ease of purchasing and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing frustration over... See more

User experience

Consumers find the user experience to be positive, with many describing the process as simple, quick, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall great experience ordering gift cards for my company for the first time. Amy was such a please to work with and offered step by step guidance to make sure my transaction/process went smooth. We... See more

Company replied

Rated 4 out of 5 stars

It was quite easy to order the hard copy of the credit card with a personal photo on the card. However, it was a bit confusing to see if the order was delivered or not. From the beginning the follow u... See more

Company replied

Rated 4 out of 5 stars

The gift card was very easy to order. It was easy to upload the picture that I wanted . the product came quickly. My only complaint would be that the Visa card number covered up words in the backgroun... See more

Company replied

Rated 4 out of 5 stars

High praise for the associates who helped me and refunded my money after the product I received was not right. I had enough time to try again before the wedding. The negative is that I ordered it th... See more

Company replied


Company details

  1. Corporate Gift Supplier
  2. Gift Shop
  3. Online Marketplace

About PerfectGift.com

Written by the company

PerfectGift.com is where you find The Perfect Gift, Every Time. Whether it’s for family, friends, or business. 

You can customize both our physical and digital Visa gift cards. Upload a photo or logo, add a personal message, or choose a stylish pre-design that makes every card personalized.  Our gift card personalization is thoughtful and unique, just like a Perfect Gift should be.

We partner with top national and local brands. Need breakfast, pet supplies, a spa day, or furniture? We have you covered with fast, personalized, easy-to-send digital gift cards from hundreds of brands.

With our PerfectGift+ product, recipients get to choose their preferred way to use their gift. They can activate the gift to their personal debit or credit card, use it as an eGift, or cash out. 

Looking for employee gifts or corporate rewards that feel special? We handle bulk orders with ease. We offer same-day printing and shipping, plus customization at scale, whether you're sending 5 or 5,000 cards. 

Whether you're sending a single “thank you” or running a rewards program, PerfectGift.com makes it easy to spark smiles for your special recipients.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(1,539)

987 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Gift card cancellation

Gift card cancellation

13 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions even when everything seems in order on your end.
Please know this is never personal, and our aim is to always protect our customers from potential fraudulent transactions which may result in a loss of funds or compromise of payment methods.
Thank you for your understanding.
Russell | Director of Customer Service

Rated 4 out of 5 stars

My Experience

High praise for the associates who helped me and refunded my money after the product I received was not right. I had enough time to try again before the wedding. The negative is that I ordered it the first time early in the morning - I should have been informed then that my original picture did not conform to VISA standards so I could have uploaded another.

11 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

Thank you for your feedback, which I have elevated to our product team. Glad our customer service team could assist you but our apologies that you had that issue.
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

You send it then say you declined it…

You send it then say you declined it charged my card and say I’ll get it back in 3-5 days ! so you suck !

12 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions even when everything seems in order on your end.
Please know this is never personal, and our aim is to always protect our customers from potential fraudulent transactions which may result in a loss of funds or compromise of payment methods.
Thank you for your understanding.
Russell | Director of Customer Service

Rated 1 out of 5 stars

Trying to talk to a person for help not…

Trying to talk to a person for help not a computer that can’t help me.

6 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

We apologize for any inconvenience. Card images are strictly governed by our Card partners. We make every effort to offer guidance and advice to select the correct image.
For any further information or support, please contact us at support@perfectgift.com
Russell (Dir Customer Service)

Rated 1 out of 5 stars

Super bad and very confusing web site

Super bad and very confusing web site, cannot activate a card, very very bad , don't waist your money and also too expensive

12 June 2026
Unprompted review
PerfectGift.com logo

Reply from PerfectGift.com

We apologize for any inconvenience.
For any further information or support, please contact us at support@perfectgift.com
Russell (Dir Customer Service)

Rated 1 out of 5 stars

Why did it let me buy one but not…

Why did it let me buy one but not multiple. Makes no sense

11 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions even when everything seems in order on your end.
Please know this is never personal, and our aim is to always protect our customers from potential fraudulent transactions which may result in a loss of funds or compromise of payment methods.
Thank you for your understanding.
Russell | Director of Customer Service

Rated 5 out of 5 stars

Great app

Great app. Love it and use it when things are tight.
Thank you.

11 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

Thanks for using the PerfectGift app and being a customer! We appreciate you!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

the self-service feature was extremely…

the self-service feature was extremely easy, and loved the ease of getting the gift card too!

28 May 2026
PerfectGift.com logo

Reply from PerfectGift.com

Thanks for being a PerfectGift client! Glad you are enjoying easy self-service bulk gift card ordering, but we're always here if you need anything!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

Can’t place an order as it immediately…

Can’t place an order as it immediately gets canceled.

11 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions even when everything seems in order on your end.
Please know this is never personal, and our aim is to always protect our customers from potential fraudulent transactions which may result in a loss of funds or compromise of payment methods.
Thank you for your understanding.
Russell | Director of Customer Service

Rated 5 out of 5 stars

PerfectGift is the BEST

PerfectGift has more than once been a breeze to work with for our company's customized VISA cards. We have a great AE (Travis Craven) who's been easy to reach and quick to help ANY time I've needed assistance. We'll be placing MANY more orders in the future.

11 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

Thanks for being a PerfectGift client! So glad you get to work with superstar Travis! We look forward to serving your bulk gift card needs in the future for customized gift cards!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

Terrible experience

Terrible experience. 3 cards purchased and all cancelled while the money was on hold in my bank account for 5 days. Would never recommend.

6 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions even when everything seems in order on your end.
Please know this is never personal, and our aim is to always protect our customers from potential fraudulent transactions which may result in a loss of funds or compromise of payment methods.
Thank you for your understanding.
Russell | Director of Customer Service

Rated 1 out of 5 stars

My gift card didn't go through

My gift card didn't go through. It's been pending all day. My last gift card went without a problem.

10 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@perfectgift.com
Russell (Dir Customer Service)

Rated 5 out of 5 stars

Perfect no complaints

Perfect no complaints

10 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

Perfect is part of our name! Thanks for choosing PerfectGift for your gift card needs!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

Original order cancelled as groom was…

Original order cancelled as groom was kissing bride on the cheek. Advertisement says take an engagement photo and make a Visa. How many engagement photos have them kissing? A lot I'd guess!

10 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

We apologize for any inconvenience. Our Card partners strictly govern Card images. We make every effort to offer guidance and advice to select the correct image, but we will provide feedback to our team and partners.
Russell (Dir Customer Service)

Rated 5 out of 5 stars

It was quick and easy.

It was quick and easy.

10 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

Thanks for the review and choosing PerfectGift! Quick and easy gift cards for the win!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

Very efficient

Very efficient

10 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

Thanks for being a PerfectGift customer! Glad we made the gift card process efficient!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

Excellent customer service, communication and timeliness

The customer service I received from our client success manager Rebecca and the other members of her team (Rich and Chuck) was above and beyond, especially given my time constraints and rather convoluted ordering process to follow on my end. They made it as simple as possible and provided me thorough detailed instructions on each step of the ordering process. Once my order was placed it shipped the same day and was received the next day and above-mentioned personnel kept the lines of communication open and were very responsive to my calls and messages.

4 June 2026
Unprompted review
PerfectGift.com logo

Reply from PerfectGift.com

Thanks for being a PerfectGift client and choosing us for your bulk gift card needs! And for the shoutouts to Rebecca, Rich and Chuck - teamwork makes the dream work! We always love to assist.
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

This was a great experience!

This was a great experience. Excellent customer service, fast and efficient.
My only comment would be to make sure and send items as ordered, meaning, I requested they come to my attention. When they arrived, my name wasn't on the package and the front desk got it and the surprise was out of the bag. We wanted to surprise our employees with the gas cards. Other than that, the purchase went smoothly, and the transaction was superb! Most definitely will purchase again in the future.

9 June 2026
PerfectGift.com logo

Reply from PerfectGift.com

Thanks for being a PerfectGift client and for your thoughtful feedback, which I have passed forward for actioning. We look forward to serving you again in the future, and gas cards were an awesome surprise, especially right now!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars
PerfectGift.com logo

Reply from PerfectGift.com

The PerfectGift team is always here to help! Thanks for choosing us for your gift card needs.
- Tiffany R. (Dir. Consumer Experience)

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