Percival Reviews 

I made a refund with the company with an item I bought through Klarna, Percival emailed me to tell me they had received the refund but still Klarna are chasing me the full amount as Percival haven’t processed the refund I have reached out via email twice now and no response at all from the team it’s been over 2 months!!

UPDATE
Still no reply from the customer service I’ve emailed and no response whatsoever

I have had a very poor experience with Customer Service. I contacted Percival over 10 days ago with a query regarding my return, and I have still not heard back. There is also not alternative option for contacting the company other than by email.

**Update on 6th July**
Hi Percival Customer Care,
Thank you for your email on Thursday. I replied to your email on Friday but have still not heard back from you. If you have not received my email please can you provide an alternative means for me to contact you.

**Update on 7th July**
Hi Percival Customer Care,
Thank you for your email. I have just replied. If you have not received my reply please can you provide an alternative means to contact you? I do not have an alternative email address and am not on Instagram.

I bought two items directly on their website. One was fine and the other arrived defected. I followed the instructions on their website to submit a return request. Apart from an automated reply saying they had received my request there’s been no progress for one week. I’m left with a defected product that I have no way of returning. I even sent an email to their customer service but I don’t think they have anyone checking their inbox. Just be aware what kind of company you’re dealing with here. Whilst the product images all look nice and they will take your money there’s clearly a quality control issue. More importantly they won’t process your return request.

As the title states, refund delayed since May 26. No response to customer service emails.

July 2: Edit in response to Percival. One order has been refunded, one older order remains in refunded. Please check the order numbers across my complaints.

Ordered a suit and returned half due to being too large, asked for exchange. Received confirmation that they have received the returned item but no update on the item being exchange, it has been a number of weeks. I have emailed for an update with no response. Very bad customer service. Item is needed for an upcoming event next week. Updated as they did respond but only after this review, should not take a bad review to get communication

Terrible customer service and complete lack of communication. I sent a return back mid May and I still haven’t received any acknowledgement of when my refund will be processed after reaching out twice. DO NOT SHOP HERE!

Clothing is good quality, was really happy with one of the shirts I received. However, much like other customers, I have requested a return for another item and the request is still pending. Request was placed on the 25th June, it is now the 1st of July. I have also emailed. Silence.
This is a real shame as the customer service lets down what could be a good company.

Refusing a return for faulty items. Unbelievably slow response time from customer services.

**Edited to flag in response to their answer below, that the trousers ARE faulty, they are just refusing responsibility.

AVOID.

I am still awaiting a refund on £500 worth of clothing that I returned over 3 months ago which Percival have registered as received. I’ve emailed the company several days ago with no response.

I then became suspicious and checked my old emails and bank transactions and discovered that they never paid me £252 for returned items all the way back in 2023 (Order #240784) So I am currently owed about £750 from them!

AVOID AT ALL COSTS

Wish I’d looked at all these reviews before I ordered something..!

Been waiting almost 5 weeks for a refund on an item that was returned to Percival 27th May. I’ve sent 3 emails that have been ignored.

Real shame because I love their clothing but the customer service is absolutely diabolical! Hope they sort it out asap.

I have ordered 5 items from this store. Kept 2 and returned 3 with a total return value of nearly £200.

I made the return a month ago, received their email confirming the return BUT IM STILL WAITING for the return of my funds.

I have since emailed 6 times asking for some sort of update but have received NOTHING back.

It’s a real shame as the clothes are good quality but I won’t be buying here again.

AVOID.

I have contacted your customer service twice to request a returns label, but I have still not received it.

It is extremely frustrating that there appears to be no alternative method of contacting your support team to resolve this issue.

I am also concerned that the delay in providing the returns label may impact my ability to return the item within the permitted returns period. I would appreciate it if this matter could be resolved promptly and confirmation provided that I will not be disadvantaged by the delay, as it is outside of my control.

SCAM/ HORRENDOUS CUSTOMER SERVICE

I made 3 separate orders to purchase a shirt in 3 sizes as non of them fitted. I returned my order no. 483753, 483028, 482662 within 7 days of delivery for a fast turn around in May as I can’t afford to have £300 missing

It’s now been 5/6 weeks since the items have been returned and I have had zero response from Percival. I have sent 6 emails over the weeks with no response

It is an absolute disgrace that I need to go to the lengths of writing a trust pilot review in order to get any response/ communication from the brand.

Used to hold the brand in high regards, but this has ruined the brand for me going forward

The order came in good time, the quality of the clothes were good. The disappointment has been the lack of communications or even outlets to communicate to Percival.
I returned my order on 5th June and I am stilll waiting on my refund. I have emailed the support with no repsonse and chased them repeatedly. I have messaged via social media and still had no response, it is really frustrating to be left in the dark with a large amount of money to be waiting on getting back. It is a shame that this has happened as the clothing is great but the Customer support/Refund process has really put me off using Percival again. Still had zero response on my refund nearly a month later.

Ordered a 2 piece suit and shirt back in May, loved the look but the suit jacket was far too small, so exchanged for a size up. Took weeks to exchange and in that time the 21 days return period lapsed on the shirt and trousers. When the jacket finally came, it was still too small, so I wanted to return the whole outfit as it no longer worked. It was a bit of a pain to return the other two items with the jacket, but after some back and forth with a member of the team called Michelle, I was assured I would receive a full refund for all 3 items (even though only 2 were showing on the portal for some reason).

It's now been almost a month since I sent everything back and had the confirmation email that it was received by Percival. I've tried multiple times to get an update since, with no response. It's roughly a £300 purchase so I'm now considering getting in touch with my credit card provider to process a charge-back. I feel even with the disclaimer of them being busy, a month is far too long without any word on the refund. Super disappointed as I've always loved the look of this brand.

Completely understand why brands charge for Returns. However, being asked to spend £3 to exchange a pair of shorts when Percival themselves sent me the wrong colourway is a joke. Appalling customer service, makes me want to stop shopping with them.

Good clothing, good quality, decent price…

But the customer service is awful, I have sent them 10+ emails asking where my refund is, when they have the items for over 2 months. They haven’t responded to anything or given any indication that they want any more of my business.

Order number 482567.

This item was acknowledged as returned on or about 03 June 2026. I have asked for a refund. I have emailed the hello@percival address twice asking for an update as to when the refund will be processed and had no response.

I felt compelled to post a one star review on Trustpilot as the customer service is truly abysmal. Their response was to advise me to contact their customer service. Why? What’s the point? You never reply.

Please reimburse me as I don’t want to be an unsecured creditor when all these negative reviews have a massive effect on your online business.

Returned an item and it took 5 months for them to process my return and refund my card.

5 months to get refund for a return. Yikes!