Penworld Reviews 

8,164
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 741 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, highly competitive pricing, and the remarkably secure and careful packaging of their valuable orders. People also truly love the wonderful personalized touches, such as handwritten thank-you notes and sweet treats thoughtfully included directly inside the packages. Consumers find the official online platform very clear and highly intuitive for easily browsing through a remarkably wide selection of specialized items. All buyers are consistently impressed by the exceptionally high quality of the products received and the efficient, reliable customer support provided throughout the entire process.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with items like phenomenal... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast shipping times... See more

Service

Customers consistently note positive experiences with service, highlighting timely deliveries, great... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items like pens, notebooks, and nibs are... See more

Order

People report positive experiences with order, consistently praising the exceptionally fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was timely and well done; the product met my expectations. I also appreciated that, even though my order was modest this time, I still got a thank-you note and candy. It's the kind of gestu... See more

Company replied

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more

Rated 5 out of 5 stars

I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more

Company replied

Rated 5 out of 5 stars

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

Company replied


Company details

  1. Fashion Accessories Store
  2. also in
  3. Pen Store

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,164)

1,592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Experience

Everything was timely and well done; the product met my expectations. I also appreciated that, even though my order was modest this time, I still got a thank-you note and candy. It's the kind of gesture that makes customers want to come back and do business with you.

15 October 2026
Penworld logo

Reply from Penworld

Hi Xenia,
Big order or small, it gets the same care. Glad the note and candy made you smile.
Yves

Rated 5 out of 5 stars

Filofax

Beautiful product, beautifully wrapped and personalised note - excellent attention to care and detail

15 August 2026
Penworld logo

Reply from Penworld

Hi Deirdre,
Enjoy the new Filofax!
Yves

Rated 5 out of 5 stars

All Great

Fast, no problems, everything according to what you would expect.

18 October 2026
Penworld logo

Reply from Penworld

Hi Claudius,
That's how it should be. Thanks!
Yves

Rated 5 out of 5 stars

Very very fast & good service

Very good service, extremely fast service and superior customer service.
I bought a pair of Fisher Space pens (cerakote version)at an extremely competitive price, and also bought a notebook that I got embossed.
I received everything just 2 days later, in Bulgaria, the 2 pens individually gift-wrapped, the notebook well embossed, with a thank-you handwritten note and even a few hard candies thrown in the package.
In a time of fast but bad customer service by online companies, it is refreshing to see a store going a bit further and deliver this attention.
I will definitely buy from you again.

15 October 2026
Rated 5 out of 5 stars

Order quality, delivery and packaging

The website is easy to use, and the delivery reminders are useful. The order's packaging was beautiful, and it came with a lovely, small handwritten note. I highly recommend it to everyone.

11 October 2026
Penworld logo

Reply from Penworld

Hi László,
Good to hear the delivery updates were useful. Enjoy!
Yves

Rated 5 out of 5 stars

Very happy and surprised by the great…

Very happy and surprised by the great service.
I passed my order just a few days ago, 2x Fisher Space pen with Cerakote covering/colour and an embossed A5 journal and I received today, all well packaged, with a handwritten note and even a few candies.
The 2 Fisher Space pen were individually gift-wrapped.
In an age of mediocre, less-than-good service, when company try to cut corners, these guys just blew my mind.
Great prices. Very fast service and delivery (across a few countries- granted it’s DHL, but still, they have to start the ball rolling, and customers care:
You can be sure I’ll buy again AND that I will recommend you.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Good value

Good value. Excellent timely delivery service. Pens came beautifully wrapped. Love that I can get my pens engraved with my name.

12 October 2026
Penworld logo

Reply from Penworld

Hi,
Engraving a name is one of the nicer parts of the job. Thank you!
Yves

Rated 5 out of 5 stars

The lowest prices online for Ireland.

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

11 October 2026
Penworld logo

Reply from Penworld

Hi,
Good to hear the inks found their way to Ireland. See you for the next bottle!
Yves

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