I had a awesome experience with Penworld. I spent around 100€ and ordered 5 ink cartridges along with a Fisher Space Pen. The engraving on the pen was custom and completely free, which was a really... See more
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Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock
Contact info
Paardenmarkt 112, 2000, Antwerpen, Belgium
- +3235001230
- info@penworld.eu
- www.penworld.eu
Replied to 40% of negative reviews
Typically replies within 1 week
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Very good experiance
Order arrived quickly without any issues.
Nicely packed with a handwritten note.
Great experience, recommended!
I received my package super fast and there was a very nice hand written note inside, which I really appreciate.
If I ever need anything else, I will gladly return!
High quality
High quality, fast order, good coordination and very bad delivery by none depending on you delivery by DHL Bulgaria with bad and fraudulent information, stated that the delivery address was not included on parcel, where it was fully included by Penworld.com
Advice do not use service of DHL Bulgaria! There ate pretty good Courier like SPEEDY or ECONT!
Cherrs!
Your supervision is PERFECT!
Please change DHL BULGARIA as Courier!
Ordered Mont Blanc ink as they…
Ordered Mont Blanc ink as they advertised 4 to 5 business days delivery.
Ordered 7th April. DHL last update 10th April.
Contacted customer service 13th, told they would look into it.
17th April, no ink, no update.
They certainly received the 35 Euros OK. Not a company I'll buy from again nor would I recommend them.
Order perfect
Order perfect
Delivery perfectly & on time !
Very good experience altogether
I will use it again !
Thank you !
Everything went smoothly
Everything went smoothly—fast delivery, quality products. I would like to see even more of the Filofax assortment. Recommend. Will buy again.
Great experience
I make repeat orders or pen and notebook supplies. Everything works perferctly every time and they even include a hand written note.
Yves has been very fast and gentle
Ordering was easy
Ordering was easy, and the delivery came through quickly and accurately. Very happy to have found my refills for my mont blanc!
Everything was so very okay
Good service..I received my very nice pencil nicely wrapped in paper and a handwritten note.
Everything worked out as perfectly…
Everything worked out as expected and according to the given terms. I appreciated very much my purchase with this reliable seller of tasteful and beautiful items. Thank you.
Super service!
The only place I can find the refills I need and with an excelent service!
Excelent
Very quick delivery, and the item was well packaged and nicely presented. I’ll definitely be returning for future purchases
Fast delivery, great service, excellent product
Fast delivery, excellent product and hand-written 'thank you' note is a lovely touch.
Much cheaper compared to other online…
Much cheaper compared to other online stationary shop, Delivered fast and nice goodies like candies with a cute handwritten notes.☺️
Great experience
Wallet came quickly (3 days from order to delivery), it was gift wraped and it came with a personal note of thanks. Penworld shows you in difrent ways that they appriciate you as a customer.
Perfect service and products
Perfect service and products! Warmly recommended! Many thanks!
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