Pennymac originally quoted higher rate but was able to beat a competitor rate with lender credits. So loan officer interaction was best and would rate high. Processing took time, and there were... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Taylor Crume was very polite, informative and attentive throughout the entire refinance process. She was able to answer all my questions and explain the process so it was simple and easy to understan... See more
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We had such a wonderful experience working with Sean! From start to finish, he was incredibly calm, polite, attentive, and professional. He took the time to thoroughly explain everything, answer all o... See more
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The entire PennyMac team went above and beyond to make home buying possible. Michael, Bethany, Nicole, Tyra and Sandra were amazing, always available and willing to answer any questions I had througho... See more
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Company details
Our Mission
Written by the company
- Your Journey To Homeownership.
- For nearly two decades, Pennymac has established itself as a leading and respected mortgage lender and servicer, helping more than 5.3 million homeowners achieve their aspirations of homeownership. Pennymac’s dedication to affordable lending and sustainable homeownership continues to support its long-term growth and the customer experience. Pennymac offers a wide range of tailored loan solutions for home purchase, refinance, cash-out refinance and home equity needs, including FHA, VA, investment property and jumbo loans, as well as fixed-rate and adjustable-rate (ARM) options. A Pennymac Loan Expert works with borrowers to explain their options and outline what to expect, helping them move forward with greater confidence.
- Award-Winning Service And Expertise.
- As a leader in the industry, Pennymac holds top national rankings as the #1 correspondent aggregator, #2 overall lender and #3 wholesale lender. That level of experience is paired with a strong focus on service, including support that continues throughout the life of each loan. The company is also a 5-star-rated lender on LendingTree and an A+ rated accredited business with the Better Business Bureau. Recognition from trusted third parties further reflects this commitment to customers. Pennymac is honored to be recognized by USA Today as one of America’s Best Customer Service providers in Financial Services and continues to set industry standards, earning accolades such as 2025 America’s Most Loved Workplace as featured in The Wall Street Journal, 2026 Military Friendly Employer, Mortgage Women Magazine’s 2025 Top Employer for Women and National Mortgage Professional Magazine’s 2025 Best Military Lender. In 2025, Pennymac also became The Official Mortgage Supporter of Team USA and the LA28 Olympic and Paralympic Games.
How can we help?
Discover your journey to Greatness with Pennymac
Contact info
United States
- www.pennymac.com
4.7
Excellent
3K reviews
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Reply from PENNYMAC
Clement,
We're so glad you had a great experience with Pennymac. Thank you for your kind words!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Having someone you could call and…
Having someone you could call and actually talk to there was no robo person.
They kept you very informed about three process and we're very helpful and quick to respond.
Easy to understand the paperwork. Easy to sign. The whole process was great!
Thank you, Pennymac
2 September 2026
Reply from PENNYMAC
David,
We're so pleased to hear that you had such a positive experience with us! It's wonderful to know that our team kept you well-informed, was quick to respond, and made the paperwork easy to understand. We appreciate you sharing your feedback.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Worse online service I have ever…
Worse online service I have ever experienced. Every time I try to log in to check my mortgage (monthly) it tells me my credentials are incorrect and will not allow me access. Yes, I have cleared cache, entered multiple times, ...tried calling with no results. No one wants to speak to an automated service. Maybe put one of your agents who harass us (calling constantly) trying to take out home equity loans to be a customer representative to fix your issues online! Terrible!
5 September 2026
Unprompted review
Reply from PENNYMAC
Hi there,
We sincerely apologize for the frustrating experience you've had with our online service and login issues. We understand how important it is to access your mortgage information easily. We are actively working to improve our digital platforms and appreciate you bringing this to our attention.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
The attention to detail at every step…
The attention to detail at every step of the process. The timeliness of getting everything done including the secure texting. Great touch.
2 September 2026
Reply from PENNYMAC
Demetrice,
We're so pleased to hear that our attention to detail and the timeliness of our process, including secure texting, made such a positive impression. Thank you for your kind words!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Reply from PENNYMAC
Cory,
We're glad you found our service fast, easy, and pressure-free. We appreciate your positive feedback!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Customer experience review for Mr. Marlon Rodriguez
Mr. Marlon Rodriguez is the best Loan Officer I have ever met in my life. He is patient, knowledgeable and an expert in his job, always ready to provide alternative solutions and follows up to provide updates every step of the way. Pennymac should promote him now and hold on to him for eternity. Thank you, Mr. Rodriguez.
2 September 2026
Reply from PENNYMAC
Adomako,
We are so delighted to hear about your exceptional experience with one of our loan officers. It's wonderful to know that you found them to be patient, knowledgeable, and an expert in their field, always providing solutions and consistent updates. We truly appreciate your kind words.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Dieter and my loan Officer Arkira made…
Dieter and my loan Officer Arkira made the experience paiinlees and went beyond expectations. Closed 10 days early. Totally satisfied. Arkira especially was a please to deal with.
3 September 2026
Reply from PENNYMAC
Jeffery,
We are so pleased to hear that your experience was seamless and exceeded your expectations, leading to an early closing! We appreciate you acknowledging Arkira's excellent service.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Jesus Garcia was on top of our loan
Jesus Garcia was on top of our loan! He made the process easy for my wife and I and ran a few different loan amounts for us so we could settle on the loan that worked best for us! Thank you Jesus!
26 August 2026
Reply from PENNYMAC
Hi there,
We're so pleased to hear about your positive loan experience! It's wonderful to know that our team member made the process easy and helped you find the best loan amount. We appreciate you sharing your feedback.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Reply from PENNYMAC
Virginia,
We're so glad to hear you had such a positive experience. Thank you for your kind words about our team member's helpfulness and professionalism.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
informative updates
2 September 2026
Reply from PENNYMAC
Jack,
We're so glad to hear that our team kept you informed throughout the process! Your positive feedback is truly appreciated. Thank you for sharing your experience.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Ivan was very helpful and knowledgeable…
Ivan was very helpful and knowledgeable from the start.
1 September 2026
Reply from PENNYMAC
Sam,
We're so glad to hear our team member was very helpful and knowledgeable from the start. We appreciate you sharing your positive feedback with us!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Good team
Your team was amazing on making sure everything was on time. If I had any questions, I definitely was able to text or call.
2 September 2026
Reply from PENNYMAC
Hi there,
We are so happy to hear that our team ensured everything was on time for you! It's wonderful to know that you found it easy to reach out with any questions. Thank you for your kind words.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Everything came up unicorns and…
Everything came up unicorns and rainbows! Christina and Daisy were both helpful, considerate and professional.
26 August 2026
Reply from PENNYMAC
Donald,
We are so happy to hear you had such a wonderful experience! It's fantastic to know our team was helpful, considerate, and professional. We appreciate your kind words.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Transparency
They communicated every single step so I knew what to expect next, when to expect it, and what I needed to do to prepare for it.
2 September 2026
Reply from PENNYMAC
AB,
We're so glad to hear our communication helped you feel prepared and informed throughout the process. Thank you for sharing your positive experience with us!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Working with Braheem was wonderful
Working with Braheem was wonderful. He took the time to take care of all of our needs and did it very fast . Braheem made us feel very confident in our decision. He went out of his way to do what was needed to be done to make this process quick and effortless. The communication was excellent the entire process. Pennymac is a wonderful lender to work with and has extremely knowledgeable employees as well . Thank you
2 September 2026
Reply from PENNYMAC
Jamie,
We truly appreciate you sharing your positive experience with us. We are so happy to hear that Braheem made the process effortless. Thank you for your kind words!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Carley went above and beyond to get…
Carley went above and beyond to get this loan to closing. Despite some challenges along the way, she was knowledgeable and responsive to help resolve issues and help move this along to closing. She was professional and kind through the whole process.
2 September 2026
Reply from PENNYMAC
Jeanette,
We're so pleased to hear about your positive experience with Carley! Thank you for sharing your kind words.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Reply from PENNYMAC
Rodolfo,
We're glad to hear you found our service excellent, and we appreciate your feedback regarding the overall speed. Please be assured we are always working to improve efficiency.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
PennyMac staff made this process very…
PennyMac staff made this process very easy and completed it very quickly. Thanks for everything!
2 September 2026
Reply from PENNYMAC
Patrick,
We're so glad to hear that our team made the process easy and efficient for you! Your positive feedback is truly appreciated. Thank you for sharing your experience.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
The agents were very helpful the first…
The agents were very helpful the first time I contacted Pennymac. They stayed in touch throughout the entire process. All information and documents were very easy to upload. The process was not stressful at all. The agents were very pleasant and eager to assist me. Michael and Nicole were very helpful from start to finish. I appreciate all the help that these two gave me.. Thanks
2 September 2026
Reply from PENNYMAC
Sharone,
We are so happy to hear about your positive experience with our team. We truly appreciate your kind words.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
The person that helped me he was there…
The person that helped me he was there all the time for me and everything went smooth
2 September 2026
Reply from PENNYMAC
Abelardo,
We're so glad to hear that our team was there for you every step of the way and that everything went smoothly. Thank you for your kind words! We appreciate your feedback.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
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