Penny Reviews 

113
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We have had a relationship with Penny for over 12 months and have had several transactions in that time. Communication has been efficient and clear with funds always paid across in a timely manner.... See more

Rated 5 out of 5 stars

I dealt with Tyler Blair and he has been absolutely amazing from start to finish. I had my first contact with Tyler at 2pm on Tuesday and the funds were in my bank by midday Friday. That... See more

Rated 1 out of 5 stars

Poor 'computer says no' service with absolutely no empathy shown by their staff. Every call was answered in an unprofessional, generally unenthusiastic manner by staff who clearly don't want to be the... See more

Rated 5 out of 5 stars

Found Penny Freedom online and opened an account within minutes was in need of advancing invoices due to wages, in very short time my account manager Natalia went to every great lengths to achieve thi... See more

Company details

  1. Alternative Financial Service

Written by the company

Penny is a cash advance facility that allows businesses to exchange their invoices for instant funds.


Contact info

3.9

Great

TrustScore 4 out of 5

113 reviews

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No recent history of asking for reviews

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3.9

All reviews

(113)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Useful, helpful and easy (once you’re setup)

We were introduced through a broker. Everyone has been helpful to speak with but in particular Jamie and Megan have both been great. Asking a straight/direct question gets a straight answer which is much appreciated.

We’re using their confidential facility which was a bit of pain to get started with when it came to validating invoices, bank statements etc whilst we learned what was needed, but now we’ve been using them for a few months we’re into the swing of things, know what they need and the last few invoices sailed through.

They’re quite expensive but they’ve been flexible with fees on some of our larger invoices when asked.

Looking forward to growing our relationship with them.

23 January 2025
Unprompted review
Penny logo

Reply from Penny

Thank you for your feedback, Jamie, and for leaving us this 5-star review!

We're so pleased to hear you found Jamie and Megan helpful and that you've now got into the swing of using our confidential facility. We really appreciate your patience during the setup process.

We look forward to continuing to work with you in the future!

The Penny Team

Rated 4 out of 5 stars

Customer service is great but fees can be high sometimes

Customer service is great, helps a small business out of a bind, but the fees can sometimes be aggressive. Chelsea is particularly lovely and beyond helpful!

23 January 2025
Unprompted review
Penny logo

Reply from Penny

Thank you for taking the time to leave this review and for highlighting Chelsea’s amazing support - she’s a gem, and we’ll be sure to pass along your kind words.

We’re glad we could support your business when it mattered most. We understand that fees are an important consideration, and we always aim to be transparent. If you ever want to explore your options further or have any questions, please don’t hesitate to reach out – we’re here to help.

The Penny Team

Rated 5 out of 5 stars

Excellent service

Excellent service

16 January 2025
Unprompted review
Penny logo

Reply from Penny

Hi Lawrence,

Thanks for leaving us this 5-star review.

We always aim to provide excellent service to our customers, and we'll be pleased to help you and your business again in the future.

The Penny Team

Rated 5 out of 5 stars

If I could give more stars I would!

Amazing service from start to finish from all of the team. Huge thanks to Emily for holding my hand throughout the process. If cashflow is stifling your small business, definitely give Penny a go!

13 January 2025
Unprompted review
Penny logo

Reply from Penny

Hi Natalie,

Thank you for taking the time to leave us this 5-star review!

We're so pleased to hear that you found our service amazing and that Emily guided you through our process. We'll be more than happy to help you and your business again in the future.

The Penny Team

Rated 5 out of 5 stars

Great service

Great service! they have helped us out massively with cashflow which otherwise would have been very problematic for us and we very much appreciate this:)

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Superb. I've used Penny for two years now and they provide us with a cash lifeline whenever we need it. Recommended!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

The team at penny were absolutely…

The team at penny were absolutely superb in getting me my funds, many thanks to Oliver and my broker Emma in keeping me updated with what was going on the whole way through

Will definitely be using again

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with - once initial setup complete. Great business tool to aid flexibility. My customers love the ability to extend invoice payment terms when required

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service!

Where do I start!…. Penny have been a huge help to me and my business. I successfully won a various big contracts within my sector in construction.

When I first won these contracts I was over the moon but then had the worry of losing then again due to funding them financially due to cash flow.

I did some research into invoice financing/factoring and came across penny.

From making my first phone call to penny I have always felt welcome even up until this afternoon, their staff are really helpful and go above and beyond for you. I have been dealing with a staff member called Sophie and she has been brilliant for me and my business!

If anyone is thinking of invoice financing then I HIGHLY Recommend penny freedom!

Many thanks
Jack Barratt
Barratts Painting & Decorating

8 August 2024
Unprompted review
Penny logo

Reply from Penny

Thank you for taking the time to review Penny, this is much appreciated

Rated 5 out of 5 stars

Professional and Efficient Approach

We have used Penny Limited's services in two occasions and could not be any happier with the professional approach. Both transactions were done on a timely and efficient manor. Sophie was great assisting with the process throughout.

28 June 2024
Unprompted review
Penny logo

Reply from Penny

Thank you Luzia for taking time to write the review, we appreciate it a lot

Rated 5 out of 5 stars

Grow your business with PennyFreedom!

Firstly, Megan has been extremely helpful in assisting us with our enquiries. Megans communication has been prompt at all times.

PennyFreedom's customer service is second to none! They have always been helpful and professional at every step of the way.

PennyFreedom have supported the growth of our new business and using the facility is currently allowing our business to grow.

We would recommend PennyFreedom to any new start up that has a viable business model and requires a facility to grow their business.

Thank you so much Penny!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent customer service from initial contact to receiving the facility. Quick turnaround and simplified process makes this a great experience and would highly recommend. We are now a repeat client due to how efficient and how helpful Penny are.

28 May 2024
Unprompted review

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