Pebble Grey Reviews 

13,582
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 464 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and mention that the ordered items arrive securely wrapped in heavy protective packaging. Many people also love the high quality of the products, noting that the stylish mirrors and bathroom cabinets look wonderful and fit seamlessly into their homes. Though some customers experienced minor issues, such as occasional delivery delays or items arriving broken, customer support typically resolved these matters very quickly. A few reviewers additionally mentioned difficulties with installation or mounting designs, explaining that tight brackets made proper wall alignment quite challenging during setup.

What people talk about most

Product

Clients share positive opinions on product quality, praising the great prices, excellent choice, and... See more

Quality

Consumers find quality to be positive, highlighting that the mirrors and cabinets are well built and look... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that items typically arrive on time... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

Order

Reviewers highlight positive aspects of order, noting that the website provides a simple, quick, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a heated LED bathroom mirror with a promise of next day delivery. When the item did not arrive I called Pebble Grey - and spoke to a real person in the Customer Service Dept... very old sch... See more

Rated 5 out of 5 stars

The cabinet arrived on time and was in the best protective packaging I have ever seen. There were numerous fragile glass stickers on it but then when you opened the box it was like a Russian doll as y... See more

Rated 5 out of 5 stars

First mirror arrived in badly damaged packing. Photos taken and also of broken mirror. Was easily reported and second mirror sent immediately. This arrived safely. Great service, great product and l... See more

Rated 5 out of 5 stars

After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... See more

Company replied


Company details

  1. Bathroom Remodeler

Written by the company

Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(13,582)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Problem accessing the lithium battery when the Verve mirror is installed.

The Verve mirror was disappointing as access to the lithium battery when it’s on the wall is extremely tight. The battery also doesn’t eject properly when pressed so you can’t reach it to remove without completely taking the mirror off the wall. This is not clear in the website photos and information provided. I wanted to return the mirror but it wasn’t cost effective. I wouldn’t recommend this mirror to anyone as the battery access is unsatisfactory..

3 February 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning,

Thank you for sharing your experience with the Verve mirror. We’re really sorry to hear about the difficulty accessing the battery, your frustration is completely understandable.

We appreciate your feedback and will review how we can make battery access clearer in our product descriptions and images. Your insight helps us improve both our products and customer experience, and we’re sorry this one didn’t meet your expectations.

Kind regards,
Pebble Grey

Rated 5 out of 5 stars

Good service

Good service, great mirror, looks really nice, very easy to install and use

8 February 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

Thankyou for leaving us a 5* review. Were happy to hear you found the installation process easy.

Kind Regards
Pebble Grey

Rated 5 out of 5 stars

Great delivery

Great delivery. We had to wait for our electrician to fit the mirror and it was worth the wait. Really like to cool and warm light and also the fact you can turn off the round circle of light on the mirror by touching and holding.

19 February 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

We are pleased to hear you are enjoying our adjustable lightening feature. Thankyou for leaving us a 5* review.

Kind Regards
Pebble Grey

Rated 4 out of 5 stars

Slick unit

Well made great quality mirrored unit with neat attractive LED lighting surround high quality construction with shaver/toothbrush charger

28 January 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

Thankyou for taking time to leave us a review.
We are happy to hear you are pleased with the quality and features of our cabinet.

Kind Regards
Penbble Grey

Rated 3 out of 5 stars

Nice but dim

Lovely looking mirror that’s easy to install but the light doesn’t give anywhere enough light for a bathroom mirror. It’s just not bright enough to do makeup or for shaving. Disappointed with that.

4 April 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

Thankyou for taking time to leave us a review.
We are happy to hear you found the installation progress easy. Were sorry to hear the lightening output is disappointing. All lighting information is available on the website to view before purchasing.

Kind Regards
Pebble Grey

Rated 5 out of 5 stars

Really pleased with my mirror

Really pleased with my mirror, easy to put up and looks great! Fast delivery too.
Would definitely buy from Pebble Grey again.

4 April 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

We are happy to hear your item arrived quickly.
Thankyou for taking time to leave us a review.

Kind Regards
Pebble Grey

Rated 5 out of 5 stars

Absolute Quality

Quality mirror , reasonably priced. Excellent communication.
Would definitely buy from Pebble Grey again . I would recommend this Company.

27 March 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

Thankyou for recommending us.
We are happy to hear we provided excellent communication and you purchase from us again.

Kind Regards
Pebble Grey

Rated 5 out of 5 stars

Savannah backlit LED bathroom mirror…

I ordered the mirror in the afternoon and it arrived the next day.
Lovely mirror, very pleased with it .

20 January 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

Thankyou for taking time to leave us a review.
We are happy to hear you are please with your mirror.

Kind Regards
Pebble Grey

Rated 5 out of 5 stars

Great product

Great product. Looks lovely in my new bathroom. Quick delivery. Packaged really well.

3 March 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

We are happy to hear your item arrived quickly and packaged well.
Thankyou for your review.

Kind Regards
Pebble Grey

Rated 5 out of 5 stars

Bathroom Light

As usual the whole process from chosing the product to receiving it was faultless. Web site is easy to get around and quality of the light fitting is superb. Have no hesitation in recommending this company

9 March 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

Thankyou for taking time to leave us a review.
We are happy to hear you found our website easy to navigate and the quality of your light great.

Kind Regards
Pebble Grey

Rated 5 out of 5 stars

Purchased two Cabinets

We purchased two bathroom cabinets from Pebble Grey. The first arrived in excellent condition with secure packaging. The second unit had minor damage on delivery; however, it was replaced promptly and without issue within a matter of days.

This level of service is particularly reassuring, as a company’s true attitude to quality is often reflected in how effectively it responds when issues arise. In this case, the response was super efficient.

Now installed in our newly refurbished bathrooms, the cabinets look outstanding. The build quality, design, and integrated lighting are all of a very high standard. It is also evident that consideration has been given to long-term maintenance, with components—including the electrics—being easily accessible.

We conducted extensive research prior to purchase, and these cabinets were by far the best option we identified.

The contractor responsible for our bathroom installation was sufficiently impressed to request Pebble Grey’s contact details, with a view to recommending them to future clients

20 March 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

Thankyou for leaving a 5* review.
We are happy to hear you were reassured with our customer service and the support you received.

Kind Regards
Pebble Grey

Rated 5 out of 5 stars

Mirror

Great product and a great price, will definitely use again.

2 April 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

Thankyou for leaving us a 5* review.

Kind Regards
Pebble Grey

Rated 4 out of 5 stars

A good service

The order was delivered efficiently and quickly - as I expected. It looks perfect in the bathroom.

28 January 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning,

Thank you for your kind review! We're really pleased to hear that your order arrived quickly and that everything met your expectations. It's great to know it looks perfect in your bathroom,

We hope you enjoy it for years to come. If you ever need anything else, we're always happy to help!

Kind regards,
Pebble Grey

Rated 4 out of 5 stars

Lovely LED pill-shaped mirror

Ordering was easy delivery fast. I love the product, it looks great in my new bathroom.

My only bugbear is the mirror is attached at the top only, so when I clean it I have to be careful as it moves pretty easily. I'm considering some kind of adhesive tape to fix it at the bottom too. But overall, I love it. It was a good price point and as I say, looks great. It's easy to operate and I would definitely purchase again from Pebble Gray.

27 February 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning,

Thank you for your lovely review. We're so pleased to hear that you found the ordering process easy, delivery fast, and that you love how the cabinet looks in your new bathroom. It's great to know you found it easy to operate and good value too.

We appreciate your feedback regarding the mirror movement when cleaning. Your suggestion about using adhesive pads at the bottom is helpful, and we will also pass this feedback on to our product team for consideration.

Thank you again for your feedback and for choosing Pebble Grey — we’d be delighted to serve you again in the future.

Kind regards,
Pebble Grey

Rated 5 out of 5 stars

A cut above

I needed a new, illuminated, bathroom cabinet to replace the existing one (which failed due to a design fault). The cabinets on the Pebble Grey website proved to be a cut above that. Now installed, the one I bought, is well designed and fits in with the bathroom decor. I'm very pleased with it.

30 March 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning,

Thank you for your kind review. We're sorry to hear about the issue with your previous cabinet, but we're delighted that your new illuminated bathroom cabinet has met your expectations. It's great to hear that you found the design you love and that it fits well with your bathroom décor.

Thank you again for choosing Pebble Grey.

Kind regards,
Pebble Grey

Rated 4 out of 5 stars

This is a very nice quality cabinet…shame about fitting instructions

This is a very nice quality cabinet that fits in well to our en-suite, delivery was quick and it was very well packaged. I would have left a 5 star review if the supplied instructions had been clearer, for instance the instructions were pretty much visual diagrams a bit like a Happy Meal toy, there was no mention that the doors can simply be unclipped from the cabinet without tools and the fixing arrangement required the electrical isolation panel to be removed by unscrewing 3 tiny little screws to get to the wall hanging brackets to adjust and fix. It didn’t take me long to fathom out what needed to be done, but a couple of labels saying unclip doors before fitting cabinet and remove these 3 screws to get to the brackets would have been really helpful.

20 March 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning,

Thank you for your detailed feedback. We’re really pleased to hear that you’re happy with the cabinet quality, packaging, and delivery speed, and that it fits well in your en-suite.

We also really appreciate your constructive comments about the instructions. Feedback like this is extremely helpful, and we will pass your suggestions on to our product and documentation team so we can improve the installation guidance for future customers.

We’re glad the installation was still straightforward in the end, and we hope you continue to enjoy the cabinet. Thank you again for taking the time to leave such helpful feedback.

Kind regards,
Pebble Grey

Rated 1 out of 5 stars

I purchased a Pebble Grey bathroom…

I purchased a Pebble Grey bathroom mirror in October 2024, and it developed a fault under normal use within 17 months. The retailer sent a replacement sensor, but I cannot safely install electrical components myself due to the wiring and bathroom installation.
When I requested a replacement mirror or a professional repair, the company refused, claiming I was outside their 12-month warranty and could not provide a guarantee certificate. This is a clear disregard for my statutory rights under the Consumer Rights Act 2015, which protect consumers independently of any warranty.
The handling of this issue has been unhelpful and unreasonable, leaving me without a safe or fair resolution. I cannot recommend this company based on my experience.

23 March 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning

I do apologise but as you are outside the 12 month warranty period and are unable to provide a warranty certificate we are unable to process for a replacement unit to be sent out.
A replacement sensor has been dispatched and received by yourself as a gesture of good will.
Again i do apologise you are not happy with the outcome.

Kind Regards
Pebble Grey

Rated 5 out of 5 stars

Just finished a huge project…

Just finished a huge project where i bought 8 different mirrors and am absolutely delighted with this company. Great prices, extremely well packaged, and a wonderful product at the end of it. Thank you Pebble Grey, I will definitely buy from you again!

21 March 2026
Unprompted review
Pebble Grey logo

Reply from Pebble Grey

Good morning,

Thank you so much for your kind words and for choosing Pebble Grey for your project! We're absolutely delighted to hear that you’re happy with your mirrors and that they arrived safely and well packaged. It means a lot to us that you took the time to share your experience. We look forward to helping you again with any future projects!

Kind regards,
Pebble Grey

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