Paysafe Reviews 

Horrible communication, constantly putting holds on funds to business account. AVOID

UPDATE: Now they are demanding copies of bank statements, invoices and a detailed description of our business and what we do. I was told we could issue a refund and close account. Tried, but refund to customer is lost in space. Even though their portal shows it, now one in customer service can see it. Told it will take another 48 hours for research department to look into it. I asked to speak with research or for customer service to and they said they don't have phones. Seriously!? they don't have phones? They have been holding money for a week now. During a call with customer service I received an email stating if I don't turn over requested 3 months of bank statements they will hold the funds for 180 days before they will refund to customer. My company aside, how is that fair to the customer making the payment. Customer service wants to throw hands in air and pass the buck, same with fraud department. Company is an absolute joke.

Have had absolutely 0 issues with paysafe for a while, all of a sudden tried to buy online with my own card in my name (same name on both accounts) and its been temp suspended opened a case and been ignored for 3 days 🥲 will change to 5 when this is resolved .

Deposited cash at a paysafe point at an Asda Store, the deposit was stopped by paysafe as a security risk? Where is the risk in depositing cash? absolutely none.
Eventually contacted them, waited two days for a reply. They said they stopped the deposit for security reasons and told me to go back to Asda and do a new deposit barcode, the store refused and said they had sent the money to paysafe and it would make their till roll down. After that failed paysafe gave me another refund option which didnt work, then was given a link to send receipt for deposit, ID documents and bank details. Then I was told I was going to be charged to get my own money back which they've had for two weeks. I replied that it was their fault my deposit was stopped and caused me nearly three weeks of hassle. They now have said I can't have my own money until I agree to be charged for their incompetence. Also it will take a further 10 days to receive my own money back which will take it up to a month of waiting. I think they do this deliberately to hold onto your money to gain interest on it and Im sure they do this on a massive scale for their own gain, terrible company should be investigated by the watchdog.

I am editing this review on 18/11 with sincere thanks to paysafes complaints team. After so much anger an frustration they have stepped in and put everything right. My personal info was updated. My withdrawal has been approved and they’ve even given some compensation as an apology.
With the speed they’ve taken control and resolved things this morning I can only offer my sincere thanks to them. I’ve currently given 3 stars. I’ll increase to 4 stars as soon as the withdrawal hits my bank account

Edit: upped to 4 stars. My money hit my account today.

Impossible de transférer mon argent sur mon compte, aucune nouvelle, un support déplorable et aucun moyen de contacter qui que ce soit, fuyez ces voleurs.

Unable to transfer my money to my account, no news, terrible support and no way to contact anyone, run away these people are scammers.

What a joke!!! A merchant sent me a request to process a credit card payment for service. Tried to process and received error after error. tried calling Paysafe and it took me a half an hour to just find a phone number and called and they were closed. If I was the merchant I would be looking for another vendor to process my credit card transactions.

Got scammed hoping my bank can get back the fee I didn’t do no more than one once they said I needed to pay an additional 150 upfront and would get back when loan transferred. Tried to say due to its coming from a business account I even said transfer the money while on phone and I’ll send back the 150 but I knew they were not going for this just wanted to test that water there. Thank goodness I only paid out 29.01 no more scammer should be located and shut down

This company is an absolute disgrace, they guarenteed my loan thenb asked for £25 depoist as I have a low credt score, i paid it, then evey time i was assured the loan was being paid to me i was asked to pay more and more 'fees' 'charges' and taxes. I have stupidly paid out over £1200 to them and still no loan. This has destroyed my family as i attempted suicide over this! they have no compassion and when i asked for my money back they refused. DO NOT USE UNDER ANY CIRCUMSTANCES

They are horrible and need to fire their entire risk management team. They pick on anybody who's just trying to run their business. Hold funds based off what they think even if you don't exceed your limit. HORRIBLE SERVICE HORRIBLE

So for the last 2 days I've email support can't even get on chat.
To no fault of my own i lost 2 paysafe cards how ever I do have the transaction id numbers because I have use them. The casino that I use them on does not have the paysafe 16 numbers only transaction id
number. You think I could find anything on how to look up a transaction id for a poplar company they have no support no information an the information they do have don't exist like the transaction tool it's just another way for people to download there app because I for the life of me I can't find it. An all the portal that they they have links to omg they don't work.
Has for the the FAQ well there really is nothing. I still haven't heard back via email an the 0800 number on there nz site don't even go. But if you search check Transaction number in there search bar alot of info comes but there is no useful information at all. I'm posting this so in future try not lose a paysafe because there isno information no help no support.

They guy rates are high and they do not tell you there is a 350 dollars fee to close your account

They need to stop scamming people and pay out. I made a mistake 2 mths ago trying to withdraw my on my bank account. Was asked to verify myself with bank statements to prove it wasn't in my bsnk. Then asked for a different bank account to refund it to and got told a lie about it taking 10-14 days. I previously put more money into paysafe what I won on the 16th Aug ... their company withdrew it behind my back 3 hrs before I logged on to oay for something. I didn't even get the verified email to say the withdrawal on the 16th had been made. Only a email asking yet again to confirm my bank details so they can pay out. I spent 2mths chasing the 1st payment which, of course did not get refunded as I'm told by them and now I'm restricted from my account until it's investigated. A fraudulently platform that takes people's money then refuses to accept liability. We should all report them to the police. I was even told by them to do so. How stupid. Did they think I was just going to let it go... no still waiting. And I guess others are too. By the look at reviews, £1000s of pounds and more have been scammed by paysafe

Question, will they pay out a loan if I pay them the additional £25 or will they try and scam me out of more money?

You are a set of FRAUDSTERS as declared by my bank, the Police, the Action Fraud Team and most importantly by the Financial Conduct Authority. Therefore , my Solicitor has advised that we take you to Court and have your FRAUDULENT and SCAM enterprise and operations , so that we can shut you down and Prosecute the individuals involved. Therefore we demand ALL contact details, names, addresses and phone numbers for ALL the individuals and involved "so-called companies" ; ALL not recognized by the FCA, ASAP. The longer we have to wait for responses, the higher the refunds and legal costs it will cause you. Just admit your criminality, which is blatantly obvious to all other parties and agencies and refund me the £286.33 already and fraudulently paid PLUS significant compensation for the distress caused. THINK IT IS WORTH BEING PROSECUTED AND HAVING YOUR BUSINESS SHUT DOWN, FOR JUST THIS SMALL AMOUNT ? REFUNDS ASAP NOW !!!

You are a set of FRAUDSTERS as declared by my bank, the Police, the Action Fraud Team and most importantly by the Financial Conduct Authority. Therefore , my Solicitor has advised that we take you to Court and have your FRAUDULENT and SCAM enterprise and operations , so that we can shut you down and Prosecute the individuals involved. Therefore we demand ALL contact details, names, addresses and phone numbers for ALL the individuals and involved "so-called companies" ; ALL not recognized by the FCA, ASAP. The longer we have to wait for responses, the higher the refunds and legal costs it will cause you. Just admit your criminality, which is blatantly obvious to all other parties and agencies and refund me the £286.33 already and fraudulently paid PLUS significant compensation for the distress caused. THINK IT IS WORTH BEING PROSECUTED AND HAVING YOUR BUSINESS SHUT DOWN, FOR JUST THIS SMALL AMOUNT ? REFUNDS ASAP NOW !!!

amazing service

Awful customer service, they banned my account for no reason at all and now there are refusing to give me my money back what I had in my account. Don’t go with this company never.

After a dreadful scam taking 2k from me followed by my bank only being interested to disprove iturned to this amazing wonderful group. They reassured me my loan had been approved.
Then it happened. A charge for every step. I asked anymore charges was told no. Behold another charge
At 500 I pulled the plug and asked for my money back as I needed to get a loan to apply for their loan. I lost the plot and thought to myself they are not going to refund me. The same guy turned from polite caring empathetic to a total air hole. Cold not interested and with the view of I've got your money pay the 150 or don't up to you. My advice.....
RUN
I agree with the person who said its a shame there is no negative stars
Oh yes I can give them my action fraud report reference
Loan Application reference 8904

Monica in the Risk department one of the worst employees ever you will face. Please stay away from this company because they put holds on your money without any reason or notices.

Why are you still scamming people? How do you sleep at night knowing that you have scammed people out of money that you know they do not have?

You need stopping and bought before the Courts to face your crime's as what you are doing is a Crime.

So you are now making out in your reply to my review that you are real when we all know you are full time scammers.

The link you put on here for so called support is just a fake website to make you look real as you know the Police can see these reviews.

You both are the lowest of the low.

If I could give a lower rating I would. Complete scammers had an email saying successful loan approval pay £25 insurance. I was tempted to pay it but had a few questions which they did not answer. Another email came saying £75 was needed then funds would be sent. I called them out. Please do not use this company