Payoneer 

You can easily lose money on this platform. I received payment from propeller ads and Payoneer decided it is their money. They locked my account, refused to send the money to my bank and refused to reverse it back to Propeller ads. They asked me to submit my documents. I submitted a valid ID and took a selfie. I kept getting the same automatic response that either my ID is unreadable or the photo is blurred. These are valid documents and I used iPhone 15 promax to take the photos so how comes they are not clear? I decided I will let them keep the money, changed my payment method in propeller ads and I am never going back to Payoneer. Update: Now the details have been confirmed, I am unable to withdraw to the bank. They have also deducted $26 from the $115 I received. Reference Number:
260518-002286

terrible company, my account was blocked permanently for no reason much like other people. Don't trust them with your money.

Manual funds withdrawal requested - Customer

ID: 36630709
I am writing to demand the release of my remaining funds. My account is closed, and I did not have the "Auto-withdrawal" feature .enabled

I have attempted to contact support several times, but I have received no response. I am requesting a manual transfer of my balance to my linked bank .account immediately

Customer ID: 36630709

I expect a prompt update regarding the status of .my funds

Payoneer shut my account with no reason no nothing.

Ive made a nee LLC with everything set up perfectly, mercury approved, wise approved, stripe and many others, payoneer is the only one that didnt accept my docs.

Crazy thing is that they stated that the LLC owner name isnt the same as in payoneer, tho its clearly shown its the same!

Not only that but I had the feeling they will not approve me for which reason? I really don’t know.

And Im GLAD they disapproved, this company is in shambles, 3.4 star reviews shows a lot.

Just be careful because the team that take cares of things there are very toxic and won’t give you any reason of shutting your account, horrible horrible company.

It was great

I have been using Payoneer for a long time as a freelance Data Analyst. Recently, my account was suddenly blocked and closed without any prior notice or clear explanation.

When I reached out to support, I received only automated "template" responses stating that the decision is final and cannot be reviewed. This is extremely frustrating as I have always used the platform legally, providing professional services and complying with all terms and conditions.

As a professional, I am fully transparent and ready to provide any documents, invoices, or identity verification needed to prove the legitimacy of my activity. My business and livelihood depend on these funds.

I am looking for a human representative to look into my case (Customer ID: 27977871) and provide a manual review instead of a bot response. I hope Payoneer values its long-term users enough to resolve such misunderstandings fairly.

Payoneer has the most terrible customer support I've ever encountered in my life. The replies are not only template-ish and autogenerated for any inquiru but they also don't keep a track of promises made by their other employees. One of their support employees told me they initiated an internal request for my case and told me to wait for 3 weeks, and it would be solved. After 5 weeks, when I messaged them again, another employee said it's not possible, and it was a miscommunication, even after I sent them the screenshots of the conversation. I lost 1.5 worth of my salary because of it. Never use this platform; it's a joke, and the people in there are irresponsible.

Am new here so I gat no experience yet

I am trying to verify my account and after weeks of waiting. You got my selfie approved and my ID submitted approved but you declined my reason for ID mismatch?? LIke wtf? you already accepted everything and you declined the "reason"? You did not even allow me to explain why I submitted a different ID from my initial registration. You only opted me to select from 3 options. I selected "I dont remember" because the initial registration was a year ago. This verification hell is your way of holding the money. My salary is being held for 2 month because I cant get this verification going

On April 30th, 2024, I lost access to my Payoneer account due to a forgotten password. The system failed to provide the SMS reset option and instead sent a link to my registered email address (which is linked to a defunct domain I no longer own).I immediately contacted Customer Service on April 30th to update my email and regain access. I have been in contact with multiple agents (Kevin, Ismael, Ed) between April 30th and May 8th. I have fully complied with every security request, providing:Proof of the last 3 payments received (dates and amounts).Copies of my government-issued ID.A "selfie" photo holding my ID and a handwritten note with the date.Despite following all instructions, on May 8th, agent Sofia informed me she could not help because I was not contacting them from the registered email—which is the exact issue I am trying to resolve. This circular logic has left me with no way to access my funds.Because of this delay, I have defaulted on my rent agreement and am currently facing an eviction notice. The company is holding my funds hostage by refusing to process my verified identity documents.

I have been a customer of Payoneer, trusting them with my capital, but their support system is a complete disaster. Since May 5, 2026, 8:42 PM (Case #260505-016706), I have been locked out of my account due to a 2FA issue. Despite providing my national ID and all required information, I am stuck in an infinite loop of automated "No-Reply" emails.
​The level of incompetence is staggering: Their representative "John" asked me to reply to an email to resolve the issue, but their own system rejects my replies with an automated error saying it does not accept incoming messages (#575415018). How can a global financial institution ask for information and then block the communication channel?
​I have been ignored for 4 days. I am tired of robotic templates telling me to wait "1 business day." I demand an immediate manual resolution to restore my access. Payoneer is holding my funds hostage through technical incompetence and a total lack of human support. Fix this now.
​Case Reference: #260505-016706

Update – June 1, 2026 (3/5 stars)

I want to be fair. Payoneer has noticeably improved their response time. They seem to have implemented AI agents to handle customer queries, and it shows. I received replies faster than before, and the communication feels more fluid.

This is a positive step. It seems that AI is helping them become more responsive, and I hope this will continue to improve their overall capacity to solve complex cases.

What has improved:
Faster replies
Better acknowledgment of my issue
I was finally able to register a new account

What is still blocked:
My new account was automatically rejected because their system still detects my old identity
The AI agents cannot solve this alone – it needs manual intervention
I am still stuck, waiting for a human supervisor to delete my old profile

Bottom line:
Payoneer is moving in the right direction. AI is helping them respond faster. But for complex cases like mine (identity mismatch after account closure), the system still fails. I am hopeful they will solve it soon.

I will update this review again when my account is fully working.

Original review (May 9, 2026) – 1 star
Update (May 28, 2026) – 1 star
Update (June 1, 2026) – 3 stars (progress, but not there yet)

Update – May 29, 2026 (2/5 stars)

The situation has become bizarre.
When I sent a new email to payoneer's support. It was rejected by their system. Their own support mailbox is full saying in french:
Échec de la remise pour ces destinataires ou groupes :
support at payoneer dot com
La boîte aux lettres du destinataire est pleine et ne peut pas accepter de messages pour l’instant. Essayez de renvoyer votre message ultérieurement ou contactez directement le destinataire.

Briefly said, their mailbox is full, meaning their support service is not working.

Timeline recap:
April 11 – Account rejected. No reason.
May 25 – Finally a reply. Told to reapply.
May 28 – Still blocked. Error: "one account per person".
May 29 – Their support mailbox is full. Cannot contact them.
I have provided everything they asked for. I have been patient for 7 weeks.
Payoneer is now unreachable. Their own support system is broken.
I strongly advise freelancers and creators to have a backup payment provider. This is unacceptable.

Update – May 28, 2026

I am updating my review to reflect that Payoneer finally replied to me. A support agent confirmed that my old account data was invalidated, and I was told I could reapply. Then they closed the case without waiting for my response, which made it impossible to send my next complaint:
Their response:
"We appreciate your response, but unfortunately this inquiry thread has been closed and we're unable to process replies here.
For assistance, please direct your query to our Support Center. We're ready to help with any issues or questions you may have.

So I had to send a new email to follow-up on my case, because I still cannot complete my registration. When I try, I get the error: "We allow only one account per person". I have provided screenshots and detailed explanations, but I am still stuck and again, no response.

I appreciate that someone finally responded, but the issue is not resolved. I cannot open my account, and I cannot get a clear answer on how to proceed.

May 5th 2026
I am a professional music creator living in the DRC (Democratic Republic of Congo) and a French citizen. I need a Payoneer account to receive royalties from my music distributor, Ditto Music.

Timeline:

April 11, 2026 – My Payoneer account application was rejected. I immediately emailed asking for the reason. No response.

May 5, 2026 – After weeks of silence, I sent a detailed escalation email to VPOperations explaining my situation (Customer ID: 103296231).

Today (May 9, 2026) – It has been nearly one month since my first email. I have received ZERO response from Payoneer.

I am ready to provide any proof of my identity, my music distribution activity, and my address. But Payoneer refuses to communicate. No explanation. No way to appeal. No customer service.

Almost a month of silence for a simple question: "Why was my account rejected?"

As an international creator, this is completely unacceptable. I strongly advise freelancers, artists, and small business owners to avoid Payoneer if you need reliable support.

I waited for weeks for my account verification. I submitted my ID and opened a support ticket (#260429-022299), but it was completely ignored by their team. All I got were automated bot replies for a whole month.

When I finally got tired of waiting and left a negative review asking for a human manager to review my pending case, their Compliance team simply permanently closed my account within hours! They didn't even check my documents or provide any explanation. They just used a generic "Terms & Conditions violation" excuse to get rid of a customer who demanded decent service and respect for deadlines.

This is the worst, most unprofessional financial institution I have ever seen. They use automated bans as retaliation against clients who complain. If you are a freelancer, stay away from Payoneer. They will lock you out without warning and without reason.

UPDATE (May 17): After my review, Payoneer's PR team publicly replied that my account was closed for "undisclosed reasons" and that the decision "can't be reversed." They admitted they won't even explain what I supposedly violated, hiding behind "legal and regulatory restrictions." So this is their final answer: they ban freelancers without proof, without explanation, and without the right to appeal. If you trust them with your money, you are one «undisclosed reason» away from being locked out forever. bad company

The company with the worst service!!! Payoneer ruined my business because of its bad and slow performance.

Payment 50000

Its the worst, run away these people block you account for no reason and dont have customer services

It's been 24 days since this process began, and 4 days since I submitted my official, government-approved bank documents.

I've noticed a clear delaying tactic. Firstly, you stated in the document that the period should not exceed 6 months, but then you reduced it to 3 months; this did not escape my notice. This discrepancy, combined with the fact that my identity and address have already been verified, confirms that this delay is deliberate and unprofessional. Judging by the reviews on Trustpilot, you are not a trustworthy company or team. Four of your representatives kept me waiting, prolonging the process by saying it would be approved today or tomorrow. Then, live support was blocked and still hasn't returned. This means you are trying to restrict and mislead me. And lies... I don't trust any of you.

I know very well you won't resolve this today; you're dragging it out for weeks. I will not only continue my case with the Consumer Rights Association (BBB), but I will also file a formal complaint with the Consumer Financial Protection Bureau (CFPB) (I'm not kidding). I have already archived all the conflicting emails and documents as legal evidence to support my claims of consumer mistreatment and deceptive communication.

You ignored my complaints on social media, on Trustpilot, and via email, but you only started checking my messages after a complaint came through BBB.

Your live support is still blocked :)

Terrible experience with this company. Our company had to sign up to use Payoneer to sell our products on Best Buy. We signed up for the account in late November. We were unable to complete onboarding with Best Buy because there was a KYC error with our Payoneer account.

I went back and forth with their customer service for 3 months. I would reply within 24 to their tickets, it took them sometimes more than 7 days to reply to me. Several times, the person answering the ticket from Payoneer changed and the new person would start the process over. After 3 months, we decided to forget it and closed our company account.

We have since had 3 other sites we want to sell on tell us they use Payoneer. So we decided to give Payoneer another shot. I opened a ticket with Payoneer asking to re-open our account. I was told that once an account is closed, it cannot be re-opened and that I needed to create a new account for our company using a different email. So I did that. I went through the process of creating a brand new account, got through all the steps, submitted the account for verification. I was emailed and told that Payoneer was unable to approve our account because we already have an account. So they told us we couldn't re-open our account and create a new one, but when we did that they told us that we couldn't create a new account because we already have one.

In summary, this company is terrible at anything regarding customer service. Their customer service takes you around in loops, constantly failing to address the issue or fix anything.

I have told all 3 companies we're in talks with doing business with that we will not do business with them if they make us use Payoneer and that they should find another service. I will continue to do this because Payoneer is absolutely terrible.

Absolute disgrace and embaressement at customer “care”. Could bot solve a small problem in 2 weeks. Getting in contact by phone is almost impossible, they keep hanging up

This is very disturbing. They closed my account without telling me the reason and hold me funds. After 3 months they email me to withdraw my funds so they can delete my account but the hell with them, my card has been blocked and funds are totally frozen. I can't spent them anywhere ot withdraw them. Such cheap tactics by payoneer to steal people money. Cheap stealers, thieves. Shame on you and your so called service.