Payoneer 

I was registering. The page glitched like multiple times had to redo everything 10+ times . And later ot will reset i didn’t even finish summitting the doc they ban my account permanently. And send a mail that they wont be responding future email or i cant reach out to them like tf. I m so frustrated they wont give a chance or explain why they blocked the account at the first place plus dont want there live agents to look at the matter.

After a few years of inactivity, I tried to log back into my Payoneer account but forgot the exact answers to my old security questions. I was locked out after only three incorrect attempts. The system advised me to wait 30 minutes, but even after waiting, it still completely blocked me from resetting my password or recovering my account automatically.

Instead of a modern, seamless verification process I am now stuck waiting on a manual support ticket just to regain access. It is an incredibly poor user experience with an outdated, frustrating recovery loop that leaves users stranded when they need urgent access.

This company no reply to the customer even we already sent a few message but thats no online customer service provided. All reply are using auto message. Not people working. Bad service. I ready dun know why shopee will use this third parties. Reference Number: 260522-008715 | 260520-001459 | 260518-001886 | 260518-000638

I had been using payoneer for many years to receive payments with no issues but recently they would randomly lock your account with and the need for you to submit documents(They don't care if you've done it before, they will ask you over and over again.)

I had a lot of money that i needed to pay something off urgently and i couldn't use my own money. They treated me like i was a criminal and the process of unlocking the account was a complete nightmare.

After months i was able to unlock my account, but no later than 3 days i got asked to submit more verification documents or my account will get locked out again! I didn't hesitate to withdraw all the funds and swore to never use payoneer again.

This is the kind of nightmare you'll experience if you rely on them to store your funds from your online work! Go find somewhere else to save yourself a massive headache and where you won't get treated like a criminal.

Abou béda=2026

A nightmare to use.

Payoneer has held my £1000 payment for over 100 days without any clear reason. I contacted support more than 25 times, and every time they said it would be resolved in 2 business days, which never happened. They keep closing tickets without actually fixing the issue. Very disappointing experience, this has seriously affected my business. I would recommend that everyone never use Payoneer. I look at it now as a scammer.

This is my first time being here so please 🙏 😭 💗 💕 💓 give me the money

cant even login
they cant confirm my bank details since 6 months
clearaly the worst website i was forced for payonner else i would never visit this
cant connect witth customer services
tried to login they locked it

Bangladesh

Payoneer is one of the most useless and frustrating services I have ever used. I honestly do not understand how this company operates.

My account was approved and working, and then 12 hours later I was told that it had been deactivated.

Fine, I created another account, and then they told me the new account could not be activated because I already had an existing account. The problem is that the original account was blocked, and they are now asking me to log in to the blocked account. That is the dumbest thing ever.

My payment has been pending with Payoneer since May 11, and the experience has been extremely frustrating.

I received emails requesting verification documents, but when I log into my account, the Verification Center shows “No open requirements,” making it impossible for me to submit anything.

I contacted customer support multiple times and was eventually told that there were no requested documents on my account and that my case had been escalated. However, days later, I still have no update, no resolution, and no clear communication regarding my funds.

Reference number: 260515-013075

This payment is important to me, and the lack of coordination and timely communication from a financial service handling people’s livelihoods is very disappointing.

I hope Payoneer reviews this case urgently and improves its customer support process.

Working everyday for my family

I have been trying to verify my bank account for withdrawal since May 4. Here is what happened:
1. May 7 – Agent T sent a generic troubleshooting template, ignoring that I had already tried all suggested steps.
2. May 9 – Agent E promised an update within 12 business hours. I waited over 40 hours with no response.
3. May 15 – Agent D personally promised "you can have my word, I will update you within this day." She never did.
4. May 15 – At the same time Agent D was promising me an approval, Payoneer automatically sent a rejection email and deleted my bank account without explanation.
5. May 15 – Their AI assistant gave me instructions meant for payers, not payees.

14 days, 4+ contacts, broken promises, contradictory responses. Still unresolved.
Avoid if you rely on this platform for your income.

I opened a Payoneer account in 2022 to receive my Airbnb payments. At first, everything was fine... Then, during the 2024-2025 period, I requested a card to continue using their services. That is when the nightmare began.

This is by far the worst financial service I have ever used. The customer service is mediocre, the card delivery time is extremely slow, and sometimes you don't even receive it. On top of that, the app is often slow and unintuitive for basic tasks, such as transferring funds to an external account.

My funds were blocked for 2 months without me being able to access them. Finally, the account closure process is completely ambiguous; you can't even tell if the system is actually working. I absolutely do not recommend this platform.

I cannot login into my account from web. It's asking always for 2FA through their app or external one, but the QR codes does not work.

I can't find useful informations into support center and it's impossible to reach anybody for help.

I thought you need to have a fully working platform before dropping human support, not vice-versa.

You have blocked my account. I have already sent all the requested documents and, so far, I have not received any information from you. I need access to my money. If the account is permanently blocked, I would like a clear explanation, as I no longer know what to do.

The most frustrating thing is that your customer service never resolves anything; they only give explanations to appease the customer while the money and the account remain blocked. This drastically increases our stress. I have customers waiting for products to be shipped, but the money is held on the platform. I can't make the refund because the account is blocked, and I also don't have the capital to cover the shipping costs any other way. Meanwhile, my website is receiving reports of scams, as customers make payments but don't receive the products. I can't ship them without first accessing the restricted funds in the wallet, since the linked withdrawal account is Payoneer. I ask that you return to providing customer service through Instagram as you did before, because the current situation is causing enormous frustration and harming my business.

My account and cards were frozen on April 27 while I was traveling in Morocco. I provided all necessary documents via official email correspondence. After 2 weeks of review, on May 11, I received an official confirmation email stating that everything was cleared and my account was active again. However, this is a technical lie: my balances (USD/EUR) still show red restrictions on both the website and app, and my funds ($551) remain blocked. Today is May 19, and support has been completely ignoring my new emails and follow-ups for over a week. I am stuck abroad without access to my money because of your system bug. Fix the synchronization and release my funds! My Customer ID: 31222221

UPDATE MAY 21: You officially informed me that the block was lifted. However, the physical card is still rejected at stores and ATMs where it used to work perfectly fine. Your system successfully received the ATM request and even charged me a $1 fee for the declined attempt, which proves that the local network works, but Payoneer's internal processing is blocking the usage. Please fix this card-level restriction, refund the incorrect fee, and fully restore processing. Customer ID: 31222221

Payoneer is the worst platform to get paid, I receved a payment in January and had to wait weeks before I got access to my money. I did all what they asked and the account verification was done. NOW! I got 2 Payments and guess what the money is PENDING again because the ACCOUNT IS NOT VERIFIED YET. So what did I do last time?? should you verify the account per every transaction???? Oh My GOD I can't anymore,

What a garbage platform. Very poor services. I have lost a lot to them already, stay away from them. I would rather stick with # vinelitehash # they are more reliable and payouts are steady and on time.