PartSouq Reviews 

784
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were somewhat happy with their experience overall. Many loyal customers frequently praise the remarkably fast delivery times and reliable international shipping services provided by the business. Consumers also appreciate finding genuine original parts easily through detailed online diagrams, making the overall ordering process extremely straightforward and secure. Some reviewers were not happy with unexpected high customs duties and additional shipping fees billed separately long after delivery. Furthermore, some people also noted that specific spare parts for older vehicle models can sometimes be quite difficult to locate in stock, which can occasionally impact their ongoing vehicle maintenance projects.

What people talk about most

Product

Reviewers highlight great satisfaction with the product, noting that items arrive in excellent condition, are... See more

Delivery service

Users describe positive interactions with delivery service, praising fast and efficient shipping times that... See more

Price

People report ambiguous experiences with price, as opinions are heavily divided. While many customers... See more

Service

Reviewers share mixed feedback about the service. While many consumers praise the fast, efficient, and... See more

Order

Clients share ambiguous opinions on order processes, noting both efficient transactions and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From Perth Western Australia. I buy at least weekly from Partsouq and have done for many years now . Compared to buying locally and interstate the service is remarkable. Communication is so fast ,... See more

Rated 5 out of 5 stars

Seeing price, item weight, stock availability and then shipping cost at checkout is great. Good quality genuine parts at great prices the first time I ordered and have now returned for a second time... See more

Rated 5 out of 5 stars

Excellent prices, makes buying genuine parts the easy choice. Fast delivery, usually arrives at my door in Australia before locally ordered parts would and has never been longer than 4 days.

Rated 5 out of 5 stars

Order process quick and secure. Great options for expedited delivery if required. Always very well packed and great prices on items and delivery. My go to for Toyota parts but other manufacturers also... See more


Company details

  1. Auto Parts Store

Written by the company

PartSouq.com Auto Parts Around the World


Contact info

3.8

Great

TrustScore 4 out of 5

784 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.8

All reviews

(784)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

As explain, the service is good and fast

About the way it's running, perfect, nothing to say, but some parts are hard to get and sometimes it take really long to get it on your store, but I believe that's coming from your supplier too, fortunately, most of what we need are available.

19 December 2023
Rated 5 out of 5 stars

Excellent service

Just ordered some Suzuki rocker retainer clips, which must be made out of unobtainium, as no one else seems to have them. Seven days after order, genuine Suzuki parts arrived in Anchorage, Alaska.
Excellent service!

22 January 2024
Unprompted review
Rated 1 out of 5 stars

Untrustworthy and unreliable at its finest

Purchased an CONTROLLER ASSY (Ipdm) from this company with order number 629112 and part . Item arrived when promised but upon install,to the new one I recieved, car has power surges, rough idling, when I remove and install old one, that does not have power surge and or rough ideal. Reached out to partSouq out to inquire how I can return for an exchange as this seems to be a defective part. Their solution was for me to get an estimate on how much it will cost to send the item back to them. Did a price check with USPS and got a rough estimate of $103.00.When I gave them the estimate, their response was for me to ship back the item by Priority Mail International and we will compensate you with the return charges.

This is not acceptable as I have never seen a company want it's customer to pay for return shipping when the defect is from them. Way it usually works is the did send a return label and then the customer will ship the defective item back for a refund or replacement. This is a fraud company as they know most will not take the chance to ship back and risk losing again

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and attention

Excellent service and attention, when I send an email for special questions they respond quickly, the shipping rate is easy to review, easy payment, easy to find the parts and pieces from the manuals with the VIN or part number.
Happy new year 2024 hugs from Santiago de Chile.

19 December 2023
Rated 1 out of 5 stars

PartSouq are total scammers bought some…

PartSouq are total scammers bought some mitsubishi parts paid £171 Inc delivery only to receive a message 2 days latter demanding £242 tax an duty !!!!! It's only a timing chain kit ??? I complained with emai saying no way I'm paying that level of tax for parts they replied saying no refunds as my problem for duty an tax do not use them they are scammers !!

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Fast shipping and incredible service

I’ve placed many ordered totaling 1000s with partsourq, and they are absolutely the pinnacle of speed and reliability for parts for my cars. From time of order to delivery in the California, USA it’s 6-7 days flat. Absolutely incredible and quicker than ordering at an online dealer here in the USA.

18 November 2023
Rated 5 out of 5 stars

I am very happy with this store

I am very happy with this store, fast delivery and fast shipping, in addition to the service of choosing your car catalog through their store, and most importantly, the response to your inquiries.

18 November 2023
Rated 5 out of 5 stars

Finding parts at Paraouq online cataloge

Easy to find parts and accurate using the online catalouge.
Unavailable parts should have a special order option.
At the check out portion, it should have an option to ship when all order items are available or ship partial whatever is available in stock at time of order.
Parts unavailability reminder is good as well.

20 November 2023

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