PartSouq Reviews 

791
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the fast delivery and efficient shipping processes, noting that orders arrive promptly and packages arrive in great condition. Buyers also appreciate the high quality of the genuine parts available on the platform and the user-friendly catalog that makes finding the right vehicle components very easy. Some reviewers were not happy with unexpected additional shipping or customs fees charged upon delivery that were not clearly disclosed initially. A few other people also felt that items were suddenly out of stock, leading to canceled parts and frustrating experiences with inventory availability.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting great prices and the availability of... See more

Delivery service

Consumers find delivery service to be efficient and fast, with many reviewers praising quick shipping times... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the excellent rates and amazing... See more

Service

People report positive experiences with service, noting it is fast, efficient, and delivered on time.... See more

Order

Users describe ambiguous interactions with order experiences, pointing to both swift deliveries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From Perth Western Australia. I buy at least weekly from Partsouq and have done for many years now . Compared to buying locally and interstate the service is remarkable. Communication is so fast ,... See more

Rated 5 out of 5 stars

I absolutely love Partsouq! I can always count on them to receive genuine car parts and parts that last. It's very convenient to plug in my chassis number and get everything about my car since my Alte... See more

Rated 5 out of 5 stars

Excellent prices, makes buying genuine parts the easy choice. Fast delivery, usually arrives at my door in Australia before locally ordered parts would and has never been longer than 4 days.

Rated 5 out of 5 stars

Seeing price, item weight, stock availability and then shipping cost at checkout is great. Good quality genuine parts at great prices the first time I ordered and have now returned for a second time... See more


Company details

  1. Auto Parts Store

Written by the company

PartSouq.com Auto Parts Around the World


Contact info

3.6

Average

TrustScore 3.5 out of 5

791 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(791)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with this store

I am very happy with this store, fast delivery and fast shipping, in addition to the service of choosing your car catalog through their store, and most importantly, the response to your inquiries.

18 November 2023
Rated 5 out of 5 stars

Finding parts at Paraouq online cataloge

Easy to find parts and accurate using the online catalouge.
Unavailable parts should have a special order option.
At the check out portion, it should have an option to ship when all order items are available or ship partial whatever is available in stock at time of order.
Parts unavailability reminder is good as well.

20 November 2023
Rated 5 out of 5 stars

Very happy with service and product.

We have used PartSouq many times and are always very pleased with the ease of ordering, good communication regarding when the order is shipped and the quality of parts delivered. The packaging is always well done to ensure the items arrive undamaged.

18 November 2023
Rated 5 out of 5 stars

Beatifull

All time I am honest
For me I am happy buy partSouq and I am in Costa Rica and all my orders are in 10 or 12 days in my hands for me are beatifull

18 November 2023
Rated 5 out of 5 stars

Great prices efficient service

Great prices efficient service
Always shop with your website
However the only problem I experience
Which I know you will address is some of the Honda chassis number don’t load

19 October 2023
Rated 1 out of 5 stars

Una PERDIDA DE DINERO Y TIEMPO NO COMPREN ACA

Mi experiencia con esta empresa ha sido sumamente decepcionante. Realicé un pedido de cuatro productos, calculando cuidadosamente el presupuesto, incluyendo el costo de envío para los cuatro artículos. Después de esperar pacientemente durante una semana, descubro que no solo no han enviado mi pedido completo, sino que también dos de los productos ni siquiera están disponibles.

He solicitado en varias ocasiones la cancelación y el reembolso total, pero la empresa parece hacer oídos sordos a mis preocupaciones. Tras días de espera y preguntas sin respuesta, actualizan el estatus del envío a dos de las piezas, insistiendo en cobrarme el mismo costo de envío inicial. Les informo que solo dos de los cuatro productos NO me sirven, y a pesar de demostrar con capturas de pantalla que el paquete ni siquiera ha salido de su país, se niegan a cancelar el pedido.

Esta empresa no solo ha sido una pérdida de dinero, sino también una pérdida considerable de tiempo y paciencia. Mi recomendación más sincera es evitar realizar compras con ellos a toda costa. La falta de transparencia, la mala comunicación y la incapacidad para rectificar errores son características preocupantes que hacen que mi experiencia con esta empresa sea una pesadilla total.
My experience with this company has been extremely disappointing. I placed an order for four products, carefully calculating the budget, including the shipping cost for all four items. After patiently waiting for a week, I discover that not only have they not shipped my complete order, but also two of the products are not even available.

I have requested the cancellation and full refund several times, but the company seems to turn a deaf ear to my concerns. After days of waiting and unanswered questions, they update the shipping status to two of the items, insisting on charging me the same initial shipping cost. I inform them that only two out of the four products do not meet my needs, and despite providing screenshots showing that the package hasn't even left their country, they refuse to cancel the order.

This company has not only been a waste of money but also a significant loss of time and patience. My sincerest recommendation is to avoid making purchases with them at all costs. The lack of transparency, poor communication, and inability to rectify errors are concerning characteristics that make my experience with this company a complete nightmare.

30 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look