Parkfield Supplies Reviews 

1,233
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items are very well made, functional, comfortable, and look just like the online pictures. Consumer communication and support are also highlighted as exceptional, providing helpful responses and prompt updates throughout the entire purchasing process. Though some customers experienced issues, delivery times were occasionally described as quite slow or delayed. A few people also mentioned that tracking numbers failed to work properly and shipments took much longer than expected to arrive at their destinations. Additionally, a small group of reviewers noted minor frustrations with product sizing or material thickness.

What people talk about most

Product

People report positive experiences with product, noting that items arrive well packaged and match their... See more

Quality

Clients share positive opinions on quality, consistently highlighting well-made products and items that match... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising the prompt shipping, smooth... See more

Order

Customers had ambiguous experiences with order processes. While many reviewers praised the easy ordering,... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and attentive support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rainbow steel mesh band is much more comfortable than the silicone band provided with Samsung Smart Watch. However, a small instruction sheet in the pkge would've helped as it was very magnetic.

Rated 4 out of 5 stars

The one that just closes with snap magnets. It is very well made, only complaint is when I fill it up with my credit cards it will not stay closed, so I only fill one size with cards, hopefully it wil... See more

Rated 4 out of 5 stars

Quick shipping. The clasps are secure and handy. The colours were ok. I bought a green and blue, one was as expected, the blue was lighter than envisioned and shows marks up on it. As the band folds b... See more

Rated 5 out of 5 stars

Great communication throughout, and the product (woven strap for pixel watch) is just what I needed! Ordinary straps cause eczema around my wrist, but the breathability of this product has returned... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

A carefully curated selection of bands, cases and accessories for your Apple Watch, Airpods, iPhone or Samsung device


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(1,233)

177 reviews in the last 12 months

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Rated 5 out of 5 stars

Privacy screen protectors work well

They said 5-15 working days for delivery and my order turned up after about 2 weeks. The polarising screen protector was the same to fit as any other smartphone screen, so a bit fiddly but doable yourself. The polarising technology for privacy from people beside you works pretty well, although I now need a slightly higher screen brightness for normal use.

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Placed an order 11/25/23

Placed an order 11/25/23. It is now 12/21/23 & nothing has arrived ! Tracking # shows package has been in Jamaica, NY since 12/1/23. Emailed Customer Service and got no response !

21 December 2023
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi Carol,

Thanks for sharing your feedback with us

Please accept my apologies, upon investigating it appears as though your order was lost in transit.

This is rare but does happen especially in the busy lead up to Christmas when USPS are extremely busy.

I've checked with our customer service team and can see that you have been refunded in full, if there is anything else we can do please don't hesitate to reach out

Thanks!
Sara

Rated 1 out of 5 stars

Bought a case for my new Samsung galaxy…

Bought a case for my new Samsung galaxy S23 ultra. Not only did take ages to come, once it did the bag stated... phone case £11.95. I paid £40. I understand a business needs to make money but that's some profit that.
Then I opened the bag and seen what my £40 case was like.... In the pics it looks boss but it was far from it, the screen attachment/protection was as thin as you could make it. Flexible and as thin as single ply bog roll. I removed the fingerprint sticker being very careful not to touch it as per the instructions, I followed them to a tee. Fitted the phone and it was a proper snug fit, (that bit I liked) followed the instructions again to press on fingerprint tab, then applied the back. Now it was all together. I tried my phone with the fingerprint and it didn't work, I even tried it with a fresh fingerprint, nope wouldn't have it. Caused me nowt but trouble as to log on to banking and credit card apps I needed my fingerprint. Then for the next two days I thought the network was down with my phone provider, I could get calls and use my internet but speaking to anyone they couldn't hear me (not good when I take calls from Emergency Services with my job at all hours). I phoned my provider who also couldn't hear me so I had to use someone elses phone to contact them and they told me to remove the phone case and HEY PRESTO my phone worked perfectly again. I don't recommend buying from them. I'm far from happy wasting £40. Put my old case on and now waiting for a screen protector from someone else. I have a work phone also with a case like this one I bought but that works great, has a thick screen protector/all round protection, I thought it was the same one I was buying, how wrong I was...

1 December 2023
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi there,

Thanks for taking the time out to share your feedback, it's hugely appreciated

I'd like to apologise for the issue you've experienced. We haven't had this issue reported before but have passed your information on to our manufacturer to see if there are any improvements that can be made.

I can see that your order has been refunded in full but if there is anything else we can help with please do not hesitate to get in touch again :)

Thanks!
Sara

Rated 5 out of 5 stars

The phone wallets I bought are just…

The phone wallets I bought are just lovely. And there's plenty of room for the things I always carry. The leather is high quality suede, and the colors are just beautiful. When I need these again, I'll be coming back to Parkfield Supplies.

27 October 2023
Unprompted review
Rated 1 out of 5 stars

I bought the Tempered Glass Scratch…

I bought the Tempered Glass Scratch Proof Watch Case for an Apple watch S9 45mm for $24.9. However, the touch is not working properly, and I must touch the small icons on the watch screen many times. Sometimes, touch needs to be fixed consistently. The photos of the item show luxury looks lovely, but it is plastic, and the edge sides need to be softened. Customer communication could be faster, and they seem not to refund or resend it.

29 October 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING WALLET PHONE CASES

I have bought 4 wallet phone cases from Parkfield. I got them for the family. The customer service is so great. I got 2 cases that have the 1/2 wallet in the back for my hubby & son. I got myself the zipper leather wallet case. This case is AMAZING! It comes with an optional wrist strap. I love being able to not carry a pocketbook everywhere I go. I bought one for a phone I am no longer using and needed to get it for my current phone. They made it so easy for me. The quality of these cases is so good. I got one from Amazon and the snap doesn't snap and the zipper was hard to pull. I will be buying more for gifts in the near future!!

15 October 2023
Unprompted review
Rated 5 out of 5 stars

This wallet has it all.

The materiel is made well; The magnet holding the cell phone case is strong enough to keep it attached; The snap closure lasts; and I can even slip a $20 in a pocket. There are plenty of card slots yet the overall thickness will still fit into a back pocket when convenient.

3 November 2023
Unprompted review
Rated 1 out of 5 stars

bad product/ delivery took a long time

1st off- updated review- the phone case finger loop on the back has loosened to the point where it has completely broken off. however the drop proof aspect is good- it has protected the phone on 1 significant drop! so, bad quality with a good attribute.
that's worth 1 star! the delivery took a long time. well over a week. 8 business days is what they said- which if you include 4 weekend days having ordering on friday.. basically 2 weeks. product not decent. for the price I would expect faster shipping and exceptional product. 0 stars! if I could would upload picture.

23 October 2023
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi there,

Thanks for taking the time to share your feedback :)

We've looked into your order and can see that it was delivered in 8 business days, within our stated shipping timeframe.

However, it is usually quicker than that so I can only apologise. We continuously monitor the performance of USPS and do make carrier changes at certain times of the year when necessary

If there's anything else we can do please don't hesitate to reach out :)

Thanks again and have a great day!

Sara

Rated 1 out of 5 stars

DONT BUY FROM THEM

Purchased a phone case 2 months ago and still haven’t arrived. Emailed them multiple times and no progress.

Don’t buy from them

18 October 2023
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi Rob,

Thanks for leaving your review

First of all, please accept my apologies for what happened with your order. You have been refunded in full.

It seems there was a stock error on our fulfilment system so it looked like your order had been shipped out when in fact it hadn't. This happened twice.

It's an unusual and unnaceptable issue that hasn't happened before. We've already made a change to the system to ensure it doesn't happen again

Please accept our apologies once again

If there's anything else we can do for you, please reach out

Thanks!
Sara

Rated 5 out of 5 stars

Awesome Galaxy Phone Case!

Awesome phone case! I got this case two weeks ago because my husband keeps dropping his phone and damaging it. This case protects it in everyway!! Although the phone is fully encased, the front is still very sensitive to touch and works very well. It does make the phone a little bigger and heavier but as it cost $200 to get his phone repaired last time, it's no bother at all. He chose black with the red and loves it! Highly Recommend.

11 October 2023
Unprompted review

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