Parkdean Resorts Reviews 

It take more time and check in time is odd where the whole day is already spend. Even need more information on room while booking which was not shown. Facilities and kids activities are not disclose.

Parkdean are a great holiday company, fair prices and superb quality

It was so easy to book and we got a very good price really pleased booking with park

Been to west bay parkdean site a few times now, we love it, the site is clean and tidy, the staff are great, we have a motorhome and the staff are amazing if we had a problem, going back in a couple of weeks and have already booked for next year, the booking system is so easy, keep up the good work parkdean.

Absolutely filthy disgusting site.
Rubbish everywhere, touring toilet block rank smashed off doors. Swimming pool changing rooms full of nappies. 3 hour wait for food. Do yourself a favour and book anywhere else. Left a day early, staff useless and had the cheek to send me an email, instead of having the balls to call me. Joke.

Lizards Point Holiday Park, lovely amazing area but the park needs work. Some staff memebers on reception are not friendly or helpful. The vans are rather outdated, and grading only goes on the size of the van so if you book gold be prepared to get a small, tired damaged van. We eventually got to change van due to a helpful maintenance manager called Bradley still not the best, oven didn't work so pizza was ruined when we tried to cook it for over an hour, that got replaced next day we went out during that replacement only to return to the van stinking as they had left the grill on which burned/melted the plastic handle to the grill tray only advice was to open all windows then they sent a replacement grill tray which was too small. The water pressure is terrible cannot use tap when in shower or flush a toilet. A dog from the camping area kept barking most nights yet nothing was done about this. Laundrette needs a good clean too. If it wasn't for the location we would of left.

Having arrived at Lizard point and spent my first night in a very small caravan. I was able to upgrade the very next day and therefore allow my family and I to have a better stay. The site is fairly clean (improvements could be made), activities were well planned and the staff made it enjoyable for both children and adults. Only issue was the poor bar service and booking from the table only works if staff actually do their job otherwise tend to blame the customers for orders not being completed. Rest of the departments lived up to Park Dean standards bar staff need retraining and some staff removed.

We booked Premium accommodation at Parkdean Resorts Trecco Bay, expecting a higher standard of cleanliness, comfort and overall quality. Unfortunately, our experience was far from premium.

The accommodation was not cleaned to the standard we expected, and we also had a serious issue with ants, including ants getting into and spoiling our food. This was unhygienic, frustrating and had a significant impact on our holiday.

When customers pay extra for Premium accommodation, they should be able to expect a clean, well-maintained and pest-free environment. Sadly, we did not receive the standard we paid for.

Given the cleanliness problems, the loss of food and the disruption to our stay, we feel that appropriate compensation or a partial refund is justified. We hope Parkdean Resorts takes our complaint seriously and provides a fair resolution.

Booking was easy, staff very helpful & friendly, good all round service

Avoid Parkdean. Something has gone seriously wrong here. After the most terrible service received at Looe Bay Holiday Park, I was given a partial refund of not even 10% this is.
I was told this would be received within 7 - 10 working days. This isnt the case; there is no one to talk to, and after 4 attempts of contacting chat informed it will be another 14 days.
Something has gone seriously wrong at Parkdean; staff have no customer service skills, parks are run-down, and accommodation is dangerous and uninhabitable.
I would seriously avoid as there is much better resorts and companies out there.

I'm not good at online stuff, but it was easy to find what I wanted and book

It was a nice place and the staff are friendly

We use the touring in our motorhome and have been a few times to southview. Our daughter and family were staying in one of the vans next to cedar lake which was very nice. We like the restaurant. However the shower block is in a poor condition. Having a shower was not a nice experience and the toilets through no fault of the campsite were filthy. Maybe needed checking more often. I chose to shower in my daughter's van in the end.

I found the parkdean website easy to understand and navigate, the booking system flowed well

Booked online, easy and without any issues, been holidaying with Parkdean for years, really good , can’t fault them

Great location and very clean caravan. There are loads of activities for kids. The crowd is not good for evening, saw fights and rude customers at multiple times. The WiFi is very bad and phone reception even worse. We might go again in the future just for location as it close to Camber Sand beach.

I made a mistake when booking on line and had to phone to rectify it. Girl fixed it minutes. Brilliant

We visited Romney Marsh for a family getaway and thought the park was lovely and clean and very relaxing sitting outside in the sunshine
The entertainment was very professional and we met Ellie and Amy who were great hosts and entertainers and made our stay most enjoyable
Food and drink was really good and prices reasonable. Thank you to the team at Romney we will be back

Pre holiday.
Did online ID successfully back in January.
Tried with no success today to ask someone at Parkdean if I still needed to take physical ID with me on hol as would rather not carry a passport etc around with me on hol and the portal confirms my online ID as successful.
I didn't want to travel over 150 miles without documents to not be allowed in the park..
No way could I get to speak to anyone- all options to choose from were not relevant to my request apart from 'speaking' to someone which I chose but I was repeatedly by-passed to another recording which repeated the options all over again?
So through frustration I selected to speak to someone by selecting 'book' a hol.
Once I got through the lady repeatedly said 'hello'-she obviously couldn't hear me although I could hear her as I repeatedly said hello back.
She had no alternative but to end the call.
A very frustrating amount of time wasted to ask such a simple question, to avoid carrying my personal documents.

Had no problems with booking at all the only problem was the face recognition took a few times to actually work but apart from that no problem at all