I’ve always been happy with the service from ParcelBroker, and this time was no different. Tegan helped resolve our issue quickly and was very helpful with our queries. When you’re dealing with urgent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My initial experience has been very good. Customer support were a little slow over a problem with my 1st order, but once they got going, it was very quickly sorted and then followed up next day b... See more
I’ve been using Parcel Broker for years and have never had any issues. Since the increase in traffic from the US, it has become harder to send and receive parcels, but Parcel Broker is always willing... See more
I needed to bring a Classic Motor Bike engine from California to the UK. The Support team consisting of Tegan, Lauren and Scarlet made this a very easy task. With their knowledge and experience th... See more
Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Import Export Company
- Shipping and Mailing Service
- Shipping Service
About ParcelBroker.co.uk
Written by the company
ABOUT US
ParcelBroker provides instant access to express parcel delivery services from the world's leading couriers.
Serving destinations both within the United Kingdom and Internationally. Simply enter your parcel dimensions and weight and our state of the art booking system will provide you with an instant online quote and booking service.
Have your parcel collected from your home or business, or drop off at your local Post Office or a Shop (service dependant).
CUSTOMER SERVICE
First class support for your delivery is always on hand with our team of dedicated operations agents. With years of exporting experience on our side, you can be sure that a helping hand will always be available to assist.
Whether assisting in completing customs paperwork, providing packaging advice or advising on courier specific requirements, you'll always be supported by our courteous and helpful team.
BOOKING PROCESS
Our booking systems can provide instant prices, book collections and provide all the paperwork you need to send your parcels anywhere in the world. Our systems are always online and ready to process your order 24/7.
Our system can cater for both import to the United Kingdom and export from the United Kingdom. Instant pricing is available for parcels, documents and pallets.
POPULAR SERVICES FROM THE UK Send a parcel to the Usa
Send a parcel to germany
Send a parcel to Canada
Send a parcel to France
Send a parcel to Australia
POPULAR SERVICES TO THE UK Parcel from USA to UK
Parcel from CHINA to UK
Parcel from SPAIN to UK
Parcel from FRANCE to UK
Parcel from IRELAND to UK
POPULAR COURIERS Send a parcel with DHL
Send a parcel with DPD
Send a parcel with FedEx
Send a parcel with Parcelforce
Send a parcel with UPS
Contact info
United Kingdom
- help@parcelbroker.co.uk
- www.parcelbroker.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service
Great service. My request was carried out within minutes by Scarlet O'Brien. Thanks so much.
2 October 2025
Unprompted review
Booked a delivery fro US after 4 days…
Booked a delivery fro US after 4 days waiting they said you need to pay £97 extra we calculate the price wrong
24 October 2025
Unprompted review
Reply from ParcelBroker.co.uk
We’re sorry to hear you were disappointed with your experience. After reviewing your order, the shipment contained cleaning products which required a Material Safety Data Sheet (MSDS) so our carrier could confirm whether the goods were classified as hazardous. Unfortunately, without this documentation we were unable to proceed on the chosen economy service.
As soon as it became clear that the shipment couldn’t move without the required paperwork, a full refund was issued immediately. The extra charge mentioned related only to the alternative service required for compliant shipment of potentially hazardous materials.
We always aim to be transparent and supportive, but hazardous goods must be properly declared for safety and legal reasons. We’re sorry for any frustration this caused, but we hope this clarifies why the delay occurred.
Had a very positive experience
Had a very positive experience. Scarlet was outstanding. I have been on the UPS 'Chat' and was getting nowhere fast... I contacted ParcelBroker, and Scarlet got all the details from me and then went off and sorted everything out. Very impressed and grateful. Thank you.
23 October 2025
Unprompted review
Great customer service
Problem with house name missing for my delivery, difficulty to contact parcelforce , but resolved promptly & efficiently by Scarlet of parcel broker . Good to have a company that is easy to contact.
20 October 2025
Unprompted review
Excellent service
Excellent service provided by Lauren and Tegan. Thank you so much!
15 October 2025
Unprompted review
Absolutely Quick
Quick reply, Quick answer, i am just so happy with Sophie. she is absolutely amazing to help all the time
15 October 2025
Unprompted review
Great Customer service
Great service in locating a shipment and completing a delivery on time! Well done to Tegan and Lauren
8 October 2025
Unprompted review
Sophie is amazing
13 October 2025
Unprompted review
Quick response
Scarlet in customer service was polite and quick in replying to my messages and asked the courier the right questions so I didn't have to keep chasing.
13 October 2025
Unprompted review
Always helpful Customer Service team at…
Always helpful Customer Service team at Parcel Broker. With the constant complexities shipping always brings, they are always there to help and advise.
Shout out to Lauren who I am regularly in contract with and am very pleased with response time and accuracy.
Cheers!
8 October 2025
Unprompted review
Food clear communication and quick…
Food clear communication and quick response. Thank you Scarlet
8 October 2025
Unprompted review
Lauren helped us out again with some…
Lauren helped us out again with some parcels that had been lost. Great support with quick responses.
2 October 2025
Unprompted review
Fantastic customer service as always…
Fantastic customer service as always from Tegan and colleagues. We needed to move a booked collection back by 24 hours due to changes in the travel plans of our customer. This was done swiftly and efficiently, with no fuss. Delighted.
1 October 2025
Unprompted review
Very competitive price with great…
Very competitive price with great customer support. Would recommend!
1 October 2025
Unprompted review
Tegan is very helpful
Every time I purchase shipping labels via parcelbroker and have any problems that need sorting, Tegan is so quick to get back to me and is so helpful. Customer service is amazing along with the shipping rates.
30 September 2025
Unprompted review
Tegan was so helpful and answered my…
Tegan was so helpful and answered my query promptly 10/10
30 September 2025
Unprompted review
The team at Parcel Broker were great
The team at Parcel Broker were great. The options were easy to select and arrange the delivery. It would be been a little better, but unfortunately the initial delivery service with ParcelForce didn’t happen, but Tegan in the support team was great and switched me to DHL they were with me within the hour of arrangement.
29 September 2025
Unprompted review
Lauren was incredibly helpful
Lauren was incredibly helpful, kind, and patient throughout a very stressful process. Her support and clear communication made a big difference for me. I'm truly grateful for her assistance!🥰
23 September 2025
Unprompted review
Lauren was very helpful
Lauren was very helpful. I had to send several packages on a tight timeline, and she was very responsive and supportive.
26 September 2025
Unprompted review
Tegan,Lauren,Scarlet
I needed to bring a Classic Motor Bike engine from California to the UK. The Support team consisting of Tegan, Lauren and Scarlet made this a very easy task. With their knowledge and experience they were quick and concise with their replies to all of my queries as well as advice on getting the paperwork correct. My parcel was picked up on a Monday afternoon in the US and was delivered to my home address the following Monday morning. Excellent service and a company I will definately use again.
Thank you ParcelBroker Support.
Les Morgan.
15 September 2025
Unprompted review
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