ParcelBroker.co.uk Reviews 

hi great job,

I'd give zero stars if I could. This service is an absolute joke. They always delay collecting parcels and send ridiculous messages with silly excuses. I pay for next-day delivery, but it sometimes takes over a week to deliver a parcel with delays they make. As a business, I can't afford this kind of delay, because it makes me look unprofessional to my clients. On top of that, they always hold up collections and demand photos of the packed parcels. I ship dozens of parcels daily, and I don't have time for that nonsense. Never again will I use this hopeless company. If you're running a business, avoid them, or they'll make you look silly in front of your clients.

Prompt service and easy amendments to our address and pick up/drop off choice. Thankyou!

quick an clear

We understand that things can go wrong now and then — that’s not the issue. The real frustration is the lack of communication, which happens far too often. That said, Tegan was a great support. Thank you for stepping in, communicating clearly, and resolving the issue. Well done!

I booked a parcel which was collected then returned to ourselves. Within a day of asking for help, Tegan managed to solve the issue and rebook for collection after investigating quickly with the courier. Was lovely to deal with and made everything very simple and clear to follow

The experience was great. The lady that helped me out in Customer Service did a great job and she really poured everything to let me have the information I needed and help me out. Her name was Lauren. She was great. The only thing I could complain about is the UPS scanning system. I did not get informed about anything. I only got informed about the parcel arriving by my sister on the scanning system. It was only saying that the tag have been printed that was it.

I have been using Parcelbroker for a few months now and I am so happy I have switched to them after many inconveniences with other similar brokers.
The difference is mainly on their customer support when there are issues on a shipment and Lauren is an example, always professional and make things right in a speedy manner. Well done guys

I had a query regarding my parcel, I communicated through the helpline and Lauren was very helpful, quickly found out what was happening and resolved the issue within 5 minutes.
Thank you Lauren

Excellent correspondence

Great services and providing support if issues with couriers. Tegan was very helpful in solving an issue with Fedex!

Got me the best deal for 2 very tricky packages to send back

Processed my request promptly.

Sophie was extremely helpful thank you!

Lauren was super helpful and fast at responding with my order - there were a few things I had to change but she helped me do this seamlessly.

Great communication from Lauren and extremely helpful and prompt

Prompt support when could not open the web page with the postal address to print
Rep sent attached to email requesting help

Great Service from ParcelBroker, dealt with Sophie from the start and she arranged everything for me in simple steps and nothing was too much to ask.

She arranged all the paperwork to be sent to me including modifying an incorrectly filled out customs form on my behalf even scheduled the collection within 10 minutes!

Thank you Sophie & ParcelBroker for your great service I will be a returning customer for sure!