I have been using Paperturn for several years to host our Media Guide for a local basketball tournament. Several reasons why I come back every year. 1) Easy to use. 2) Good analytics to share with t... See more
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See what reviewers are saying
I am so impressed with how things are going with Paperturn. Its been such a smooth ride with the customer service being fast and very attentive. My gratitude to Ema, Wendy and Debra who have each answ... See more
Company replied
I am extremely pleased with the service I received. The team was incredibly responsive and addressed my concerns quickly and efficiently. My issue was resolved in no time, and I appreciate the smooth... See more
Company replied
The customer support at Paperturn has been absolutely wonderful! And Paperturn itself is amazing! I'm using it to make a digital flipbook version of my first ever book, which is an illustrated storyb... See more
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Company details
Written by the company
Paperturn is an online flipbook software that helps you convert your PDFs into beautiful, interactive digital publications; whether that be a digital magazine, a sales catalog, a year end report, a brochure, an employee manual etc. - you name it! In addition to helping you easily go digital, we offer many smart features: - Google® Search Optimisation - get yourself better rankings! - Data & Measurement - know your audience like the back of your hand - Interactive Features - add hyperlinks and videos into your publication - Simple Shareability - embed it on your website, share to social media or add it to your blog - Responsive - uncompromised quality on mobile, tablet and desktop - Unparallelled Resolution & Clarity - pixel perfect display across all devices
Contact info
Klokkestøbervej 16, 5230, Odense M, Denmark
- 1 (888) 720-1796, (+44) 020 3695 1124, (+45) 66 19 00 00
- info@paperturn.com
- www.paperturn.com
4.8
Excellent
244 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great service
Debra provided great service. We had an issue that she was able to understand and help us resolve very quickly without too much backwards and forwards.
13 September 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hello Kerry,
Thank you so much for your kind words! We’re glad to hear that Debra was able to resolve your issue quickly and efficiently. Your satisfaction is our top priority, and we’re glad we could make the process smooth for you.
Warmest regards,
The Paperturn CX team
Great costumer service
Debra was excellent. She is competent and well-prepared, as well as very patient. We were able to solve our problem, and she also helped us from a practical standpoint, not just with theoretical explanations. Thanks to her, our catalog URL is now personalized!
12 September 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Laura,
Thank you so much for your positive review! We're glad to hear that Debra was able to help you solve your problem and provide practical solutions. Your satisfaction is our top priority.
Warmest regards,
The Paperturn CX Team
Arielle was great
Arielle was great! Took a bit of research but got the issue figured out.
3 September 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Kimberly,
Thank you for taking the time to leave a review. We're so happy to hear that Arielle was able to help and resolve the issue.
Warmest regards,
The Paperturn CX team
Great speedy service
Great service. Speedy action. Help desk are always actually helpful and give simple plain answers.
4 September 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Victoria,
Thank you so much for your positive review! We're glad to hear that our team was able to assist you quickly and effectively. Your satisfaction is our top priority.
Warmest regards,
The Paperturn Customer Experience Team
The rep listened to my issue and…
The rep listened to my issue and addresses it in a timely manner while keeping me updated along the way. Some of my links did not work on my paperturn corrected the issue in a short amount of time.
28 August 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Lauren,
Thank you for taking the time to share your positive experience! We truly appreciate it and are happy to hear you're satisfied with the service you received.
Warmest regards,
The Paperturn Customer Experience Team
Excellent way to elevate your customer experience
Excellent platform for upgrading your website! The platform is very easy to navigate, and customer service is top-notch. I would highly recommend it to all businesses.
7 August 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying our platform and finding it easy to navigate. Our team works hard to provide top-notch customer service, and your feedback reaffirms that we're on the right track.
We truly appreciate your recommendation and look forward to continuing to support your business. Thank you for your trust and support!
A potentially good product...
This website has the potential of being a great product, except for:
1. The price and the upgrades required to carry out functions.
2. You better know that your upload is error free, because, you cannot edit if you purchased 1 upload per month. To edit you are required to upgrade. If you upgrade to the next level, you can still not edit.
Their refund policy is the pits.
The above is as I understand the site.
2 August 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Thank you for sharing your feedback. We appreciate your candid review and want to address your concerns while providing some clarifications.
Pricing and Upgrades: We understand the importance of transparent and reasonable pricing. To help our users experience our platform without any financial commitment, we offer a free 14-day trial that doesn't require any payment information. This allows you to explore all features and determine if they meet your needs before making a purchase.
Editing Capabilities: We regret any confusion regarding editing capabilities. Both our BASIC and PRO subscriptions allow for easy editing of your publications. If you had faced any issues with editing, our support team would have been more than happy to assist you. We are committed to ensuring our users can make the most out of our platform, and our support team is always available to help with any problems you might encounter.
Refund Policy: Our refund policy is designed to match SaaS industry standards. We strive to be fair and transparent in our approach to refunds, ensuring that our users feel secure and valued.
We hope this clears up any misunderstandings. Your feedback is invaluable to us, and we are always looking for ways to improve. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. We're here to help!
Paperturn is great!
I've been using Paperturn for some time now. Amazing service. Arielle was very helpful with any questions I had. Would 100% recommend Paperturn to anyone.
31 July 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Ray,
Thank you very much for your positive review! We're glad that you are satisfied with the product and service we provide. Thanks for the 5 stars!
Warmest regards,
The Paperturn.com Customer Experience Team
I would like to give Papertun an…
I would like to give Papertun an excellent rating. The service was professional and efficient and the quality of the products delivered exceeded my expectations. The team was always friendly, competent and responded perfectly to individual requests. Deadlines were met on time and communication was clear. I can recommend Papertun without reservation and look forward to future projects. Many thanks for the great work!
26 July 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Hannes Liesenberg,
Thank you so much for your amazing review! We highly appreciate your opinion and are happy that you found our product and service excellent. We're thrilled that we could help you and leave a positive impression. Thanks again for the 5 stars and your kind words!
Warmest regards,
The Paperturn.com Customer Experience Team
Good product - fantastic support!
This is an excellent product. We just started using Paperturn recently to host the online version of our magazine. It is quite flexible, easy to use, and the end product looks and works great. Initially we had some problems setting up a custom domain for our publication (our DNS host is kind of wonky) and the support team went above and beyond getting us up and running even though the problem was with our provider and not their software. Debra, and especially Arielle were incredibly patient and gracious, and even though I was crabby and short tempered throughout the process they persisted and helped us get everything working properly. We can't be more happy with the product and support we received. I can heartily recommend this product for anyone that needs this kind of functionality. Top Notch!|
12 July 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Paul R,
Thank you so much for your wonderful review! We're happy to hear that you're satisfied with our product and service. We understand that setting up a custom domain can be tricky, and we're so pleased that our support team could assist you through this process.
Your recommendation means a lot to us. Thanks again for sharing your positive experience and for the 5 stars!
Warmest regards,
The Paperturn.com Customer Experience Team
The customer service surprised me in…
The customer service surprised me in the nicest way possible, I struggled setting the account and the following day they wrote to apologise and confirm it has all been sorted. Then they called to make sure my project went alright and I had a nice chat with the customer rep, I don't remember when I last have been approached by an online app's humans, it felt really nice to be shown they care.
11 July 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi M L,
Thank you so much for your kind words and the 5-star review! We really appreciate it and are happy that you are satisfied with the service you received. Thanks again!
Warmest regards,
The Paperturn.com Customer Experience Team
Faultless customer service
Debra helped me with my query quickly and efficiently. She was very patient and helped me amend my publication to exactly how I needed it to be. Thanks Debra - faultless customer service!
17 June 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Ellie,
Thank you so much for your kind words! We're very happy that you're satisfied with our service and the product we provide. Thanks for the 5 stars!
Warmest regards,
The Paperturn.com Customer Experience Team
great service
No waiting time, competent and nice contact person (Thank you Debra), Instant solution
7 June 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hello Valeska,
Thank you for sharing your opinion and leaving us this amazing 5-star review!
Warmest regards,
The Paperturn.com Customer Experience Team
The Adventures of Digit & Tess
Paperturn.com site was an excellent place to view my book and assess it for various sales platform. Excellent experience!
27 May 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Rick,
Thank you so much for your 5-star review! We're happy to hear that you are satisfied with our product. Thanks again!
Warmest regards,
The Paperturn.com Customer Experience Team
10/10 Customer Service
Not only is the product exactly what we were looking for, but their customer service is excellent. Debra has been extra helpful!
16 May 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Jill,
Thank you very much for your 10/10 rating. We're happy that you like our product and are satisfied with the service we provide. Thanks for this 5-star review!
Warmest regards,
The Paperturn.com Customer Experience Team
Superior and Fast Customer Service
I am new to Paperturn. Giving it a trial run for a huge project I am putting together where time is of the essence. I had a question on how to put the flip page into my wix website. The question was late last Friday night. I suspected that I likely would not here anything back until Monday, at the earliest. (Just because that seems how businesses, in general, seem to work.
I was more than pleasantly surprised when Lisa got back to me within hours (as opposed to within days). While I have not yet tried the directions Lisa Hickisch so eloquently provided, I suspect that it will work without a hitch.
If this does work, knowing that if I have any further questions and that they are replied to like right away, I suspect I will have a long term relationship with Paperturn.com.
10 May 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hello Christian,
thank you so much for this glowing 5-star review. We are glad that you are happy with the service and product provided. Thanks again for this amazing review!
Warmest regards,
The Paperturn.com Customer Experience Team
Great service and we always receive…
Great service and we always receive excellent service from their support team.
24 April 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Brent,
Thank you so much for your appreciative words and the 5 stars you gave us!
Warmest regards,
The Paperturn.com Customer Experience Team
Wow! Just wow!
Wow! Paperturn is definitely a fabulous product and it is cleverly crafted to be user friendly and user intuitive. Dan was especially excellent in his guidance and support with our questions. Our Board of Directors was blown away by the test flipbook we crafted from our Annual Report - a robust pdf document that came alive in Paperturn! We look forward to converting and publishing more flipbooks and will definitely recommend Paperturn to everyone we know who can use this amazing product.
19 April 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi SaveCrystalRiver Incorporated,
thank you so much for this lovely review! We highly appreciate it and are glad that you are satisfied with the product and service we provide. Thanks again for the 5 stars!
Warmest regards,
The Paperturn.com Customer Experience Team
They were quick to respond and solved…
They were quick to respond and solved my problem the same day!
25 March 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Enas,
thank you for your 5-star review! It's greatly appreciated!
Warmest regards,
The Paperturn.com Customer Experience Team
Very quick response and very friendly…
Very quick response and very friendly and helpful
21 March 2024
Unprompted review
Reply from Paperturn.com | The Online Flipbook System
Hi Daryl,
thank you so much for your 5-star review. We highly appreciate it!
Warmest regards,
The Paperturn.com Customer Experience Team
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