Panda Security  Reviews 

23,039
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers had a great experience with this company. Many customers appreciate the product's ability to keep their systems safe from malware and viruses, often noting its seamless operation in the background without causing slowdowns. Reviewers frequently highlight the ease of installation and the user-friendly interface, making it a reliable choice for security needs. The customer service is often praised for being helpful, professional, and responsive, providing peace of mind to users. However, some people mentioned difficulties with auto-renewal processes and unexpected charges, requiring calls to customer support to resolve. A few other people also felt that the product's VPN service was unreliable or did not function as expected, particularly when trying to access geo-restricted content. There were also concerns about technical support trying to upsell additional services or being unresponsive to issues.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many praising its effectiveness in protecting... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of downloading, installing,... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the service as great, easy to deal... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some experiencing significant issues like... See more

Subscription

Consumers find subscription management to be ambiguous, with many reporting difficulties in turning off... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Like Panda, but a little snafu with renewal. I purchased 1 month ahead of time a 3 yr. panda dome advanced and downloaded etc. no problem. I thought when my old subscription was done this new one w... See more

Company replied

Rated 4 out of 5 stars

It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more

Company replied

Rated 4 out of 5 stars

I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more

Company replied

Rated 4 out of 5 stars

once passwords sorted by help team setting up account easy.it takes a while to learn theapp features but generally very good

Company replied


Company details

  1. Software Company

Written by the company

Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.

SIMPLEXITY!

Written by the company

Panda Security makes complex things simple
Browse, buy or play safely with the best technology Panda Security.

Contact info

4.0

Great

TrustScore 4 out of 5

23K reviews

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No recent history of asking for reviews

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4.0

All reviews

(23,039)

760 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t buy… they take your money and offer no support

I paid extra to use the vpn but I cannot sign in to use it. Used the online chat which made me unistall and reinstall don’t resolve issue and the online help desk stopped answering. Called for tech support he tried but said there was an issue on pandas side and he “put in a ticket” and said they’d get back to me with in 24 hours with no follow up response almost a week later.

I’ve had this product for a week now and haven’t been able to use it… what a rip off

24 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

We’re very sorry to hear about your experience.

Please send us a private message with your email address and order reference number so we can investigate your case urgently and contact you directly to resolve this as soon as possible.

Kind regards,
The Panda Security Team

Rated 3 out of 5 stars

Sorry I mistake the account password but I should enter the password manager

Well I couldn1t download the password manage because appeared a page asking to login in my account but it didn't accepte my login but I entered my account panda several times in that day.So there must be an tecnical error of the site.

19 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 3 out of 5 stars

I have mixed feelings

I have mixed feelings. On the one hand, learning that my PC is full of malware is bad, but learning that the software I was proud of using isn't really protecting my PC has been too disappointing to express. I will renew my subscription, but I have already strted to look for alternatives that will really protect my PC. Thank you.

24 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Buenos días. Lamentamos lo sucedido. Te hemos pedido tus datos de contacto para ayudarte. Gracias, Panda Security

Rated 3 out of 5 stars

I've abandoned it

I'd been using PANDA for several years, but I finally switched to another provider because my PC was slowing down, the price kept going up, and I wasn't entirely happy with the options. So, I've stopped using it on my main computer and only use it on some secondary family computers.

20 September 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 5 out of 5 stars

Panda should be the choice for everyone - the rest are rubbish !

Panda scans make the others look like snails.
Panda doesn't bombard you with advertisements.
Norton is the worst bombarding you with advertisements to buy more products - if you don't the interface is in your face with your failure to solve BS "critical" problems - RUN A MILE FROM NORTON !!!

Avast also engages in bombarding you with advertisements to buy more products - not as bad as Norton !

Kaspersky is as good as Panda but is being blacklisted.

Panda and Kaspersky are the choice for everyone - the rest are rubbish !

17 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

TRIED NORTON TRIED AVAST TRIED MCAFREE …

TRIED NORTON TRIED AVAST TRIED MCAFREE NOW WITH PANDA SECURITY WHAT A DIFFERENCE. GREAT SERVICE EASY LAY OUT AND THE PRICE DIFFERENCE WILL ASTOUND YOU. YES I WOULD RECOMMEND.

29 January 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

Works great

8 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you for your feedback 🐼 Panda Security

Rated 5 out of 5 stars

Panda Security Renewal

Easy ordering, quick installation and solid stable products. This coupled with easy renewal process make for a positive overall experience

30 January 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

Thank you so much for refunding back to…

Thank you so much for refunding back to me...I am happy customer now. I will value your Panda Dome. And will keep using your products. Thanks again!! Happy Customer!!

4 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

Unobtrusive

Unobtrusive , works behind the scenes ,you wouldn't know it was there.
Looking at the reports clearly identifies and blocks unwanted viruses

5 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 1 out of 5 stars

I have cancelled my existing product's…

I have cancelled my existing product's renewal but still getting invoiced £53.38 for the renewal.
I have paid for, installed and activated a new product on 5 devices.
There is no acknowledgement from you. Only an email in SPANISH telling me that I have renewed for 3 devices which have not been activated!
I cannot access my Panda Dome account because my password is not now accepted.
I need only the following: CANCELL MY EXISTING AUTOMATIC RENEWAL FOR ONE PRODUCT WHICH EXPIREWS ON 5th FEB 2026!!!!!!

3 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 1 out of 5 stars

The renewal process is terrible...

The renewal process is terrible... When you reach the payment stage, you realize that not all browsers are supported and the transaction cannot be completed.
Then, you change browser, complete the payment, but you still get emails and the pop-up prompting you to renew your subscription.
What can I say...

31 January 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 5 out of 5 stars

I downloaded Panda Dome security

I downloaded Panda Dome security. A simple process to load them to a windows laptop an android table and phone. From the start it was an easy process, and my laptop is now secure with VPN, antivirus, cleanup and so on. Everything is carried out with ease, no need to contact help, which is provided 24/7.There has been no slowdown in running Panda Dome VPN. For the price paid I am very happy as it also includes a Password Manager, so important now. Very happy to recommend.

2 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

Great job

Great job, more antivirus protection .

1 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you for your review 🐼 Panda Security

Rated 2 out of 5 stars

Renewed long-standing subscription and…

Renewed long-standing subscription and never received the email to setup the password security function.
I'm getting several warnings to move all of my passwords before 01/31/26. Unfortunately I don't have access to the older version and support is unresponsive.

14 January 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

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