Panda Security  Reviews 

23,039
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers had a great experience with this company. Many customers appreciate the product's ability to keep their systems safe from malware and viruses, often noting its seamless operation in the background without causing slowdowns. Reviewers frequently highlight the ease of installation and the user-friendly interface, making it a reliable choice for security needs. The customer service is often praised for being helpful, professional, and responsive, providing peace of mind to users. However, some people mentioned difficulties with auto-renewal processes and unexpected charges, requiring calls to customer support to resolve. A few other people also felt that the product's VPN service was unreliable or did not function as expected, particularly when trying to access geo-restricted content. There were also concerns about technical support trying to upsell additional services or being unresponsive to issues.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many praising its effectiveness in protecting... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of downloading, installing,... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the service as great, easy to deal... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some experiencing significant issues like... See more

Subscription

Consumers find subscription management to be ambiguous, with many reporting difficulties in turning off... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Like Panda, but a little snafu with renewal. I purchased 1 month ahead of time a 3 yr. panda dome advanced and downloaded etc. no problem. I thought when my old subscription was done this new one w... See more

Company replied

Rated 4 out of 5 stars

It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more

Company replied

Rated 4 out of 5 stars

I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more

Company replied

Rated 4 out of 5 stars

once passwords sorted by help team setting up account easy.it takes a while to learn theapp features but generally very good

Company replied


Company details

  1. Software Company

Written by the company

Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.

SIMPLEXITY!

Written by the company

Panda Security makes complex things simple
Browse, buy or play safely with the best technology Panda Security.

Contact info

4.0

Great

TrustScore 4 out of 5

23K reviews

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No recent history of asking for reviews

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4.0

All reviews

(23,039)

759 reviews in the last 12 months

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Rated 5 out of 5 stars

Does what it says on the tin

Does what it says on the tin, without any nagging popups and ads and the right price for us so upgraded from the free version happily!

30 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you! 🐼 Panda Security

Rated 3 out of 5 stars

ForThe recycle bin never empties. example

For example: The recycle bin never empties. I called to get it fixed and it was never resolved.

16 December 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re sorry to hear about this issue.

We understand how frustrating it must be that the recycle bin problem was not resolved after contacting support. We would like to review your case and help you find a solution.

To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your account email and license number, so our team can investigate and assist you further.

Kind regards,
Panda Security Team

Rated 1 out of 5 stars

I purchased panda dome with three…

I purchased panda dome with three licenses. I have only been able to install one. Their solution of calling that 365 Support is absolutely horrible.

18 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

We would like to review your case in detail and assist you further. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your customer ID, account email, and contact phone number, so our team can investigate and help you as soon as possible.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

I never ever have had an issue with…

I never ever have had an issue with performance. Panda does everything I need it to do for me with all the confidence I need!

1 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 1 out of 5 stars

unable to activate my account and no…

unable to activate my account and no help from you

21 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

We would like to review your case in detail and assist you further. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your customer ID, account email, and contact phone number, so our team can investigate and help you as soon as possible.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

Great antivirusprogram

Great antivirusprogram. Very easy to use and brows through all the settings and you dont get spam mail from PANDA.

4 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 3 out of 5 stars

Disappointing service to a new customer.

More than once I have asked for clarification for how I know that all 3 of my devices are actively covered and not just one that is displayed.. No reply!

12 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

We understand how important it is to have full visibility over the protection of your devices. We would like to review your case and clarify the status of your licenses.

To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including the email address associated with your account and your license number, so our team can check your devices and assist you accordingly.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

Great program

Great program, and works fine.

14 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

Good value for money

Good value for money! I think it's worth it to be a loyal client. No problem at all with spammers or hackers.

10 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

Thank you for your help getting me…

Thank you for your help getting me started as I was struggling to load the protection onto my laptop. Your staff were super helpful and very kindly explained everything very well so even I knew where I was going wrong. Thank you x

8 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

good solid program

my experience with panda is very good as i have been using panda free for quiet a while and it has served me very well , so i thought it was about time i upgraded to paying version for such a good program.

2 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 1 out of 5 stars

Don’t buy… they take your money and offer no support

I paid extra to use the vpn but I cannot sign in to use it. Used the online chat which made me unistall and reinstall don’t resolve issue and the online help desk stopped answering. Called for tech support he tried but said there was an issue on pandas side and he “put in a ticket” and said they’d get back to me with in 24 hours with no follow up response almost a week later.

I’ve had this product for a week now and haven’t been able to use it… what a rip off

24 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

We’re very sorry to hear about your experience.

Please send us a private message with your email address and order reference number so we can investigate your case urgently and contact you directly to resolve this as soon as possible.

Kind regards,
The Panda Security Team

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