PaintNuts Reviews 

778
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the accurate color matching capabilities and the straightforward online ordering process provided for various vehicle paint requirements. Many buyers find the offered products very easy to apply for minor scratches and note that their packages often arrive promptly. Some reviewers were not happy with the extended delivery times and experienced significant difficulties reaching customer support for timely assistance. A few individuals also mentioned that certain paint shades did not match their vehicles correctly despite providing their vehicle registration details. Other people noted that tracking information was sometimes inaccurate and communication regarding delays could be improved.

What people talk about most

Product

Clients share ambiguous opinions on product experiences. While many reviewers highlight a perfect colour... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of efficient... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the exceptional colour match... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of differing... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast in their interactions. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered touch up pen and scratch remover bundle never received touch up pen,sent an email 5 days ago still no reply got a reply today sending out a touch up pen.

Rated 4 out of 5 stars

While I have had very limited experience with PaintNuts, I was pleasantly surprised with the colour match of the paint I have bought from them to touch up a MintGreen Fiat. I don't think the ordering... See more

Rated 5 out of 5 stars

I ordered a spray paint from PaintNuts to deal with scratch/scuff on the car. Unfortunately I misentered my email the first time and received no confirmation of the order or delivery details. A fe... See more

Rated 5 out of 5 stars

After trying four different companies including Vauxhall (who tell me they haven’t got a touch up paint for my grey corsa) paint nuts were the only people that actually produced the colour to match... See more


Company details

  1. Paint Manufacturer
  2. Automotive Repair Equipment Wholesaler
  3. Paintings Store

Written by the company

At PaintNuts, we’re passionate about paint. As a UK manufacturer, supplier, and retailer, we specialise in automotive refinishing products, trade paints, and solutions for the home and garden. From quick fixes to professional results, we’ve got you covered. Whether it’s repairing stone chips, scratches, or scuffs, our advanced colour-matching technology ensures your car touch-up pen, aerosol, or full repair kit is the perfect match every time. For larger repairs, we also supply complete paint systems and accessories to help you achieve a flawless finish. And it’s not just DIY, PaintNuts proudly supplies professional bodyshops across the UK, supporting them with high-quality products they can rely on.


Contact info

3.2

Average

TrustScore 3 out of 5

778 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(778)

212 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paint was wrong, delivery was a waste of an upgrade

Paid for the express delivery, they shipped via EVRI, so it was a day later than its due date arriving. I have a Mk8 Fiesta ST in Ford Performance Blue, gave my registration number, received Performance Blue, sprayed it on my outer fog lamp covers to find it significantly darker than my car. Having had a Fiesta Mk6 S1600 in Performance Blue it looks like they sent the older type which is not correct for the MK8, have spent the past hour scrubbing it off the outer fog lamp covers and dropped the remaining paint in the bin. Don’t recommend, would never buy from them again.

29 April 2026
Unprompted review
Rated 3 out of 5 stars

Ordered 19th April. Still nothing

Ordered 19th April.
Expected delivery 22-24th.
Here I am on the 29th with nothing.
Feel like I've been scammed.
Called and have been told item is with royal mail.
No tracking number given.
Tracking number supplied and it shows they actually packaged and sent it on the 24th so basically the delivery times and when they deliver are a scam.
Ordered 19th.
Recieved 30th April.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

I placed my order on the 14th April

I placed my order on the 14th April. Having given them the information they asked for, they couldn’t find the make of car ( even though it’s only a year old). They asked for the same information three times. No response to my messages. Still waiting for the product to arrive even though they’ve asked me to review it. Total shambles.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a car touch up pen a week ago

Ordered a car touch up pen a week ago. Promised delivery after 2 days and they sent it yesterday. No emails were answered and only gave me information after i called them several times. Not great customer service. Lets hope the product is better than the delivery times.

24 April 2026
Unprompted review
Rated 2 out of 5 stars

Slow delivery and customer service

Ordered a paint pen on the 12/4 and received it on the 23/4. Delivery took way too long, and this is not down to Royal Mail, as the order only shipped a few days ago. When I enquired I was told "we are a little behind", please inform your customers via the website when they order how long it's going to take. I should not have to enquire where my order is. I raised a ticket via customer service, and that took 4 days to respond to. Please try harder.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Order never arrived. I ordered 22nd March, had an e-mail that my order was ‘shipped’ 27th March, by 23rd of April it still hasn’t arrived so I’ve requested a refund. Call rather than e-mail if you have an issue with your order as their replies to e-mails are poor but sort you quickly via phone.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service who sorted out the issue I had with a delivery Got back to me within 15 mins with a solution and problem solved
Excellent product for repairing a small scratch on my car’s bumper

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Wrong product delivered

I ordered Toyota dark grey mica metallic paint, order confirmed. 10 days later I received Toyota marine blue base coat paint. After numerous emails Paintnuts refuse to recognise their mistake despite sending copies of the order and photographs of the paint they sent. No exchange and no refund.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Very easy process

Paint ordered easily by using the link that helped me to order the correct colour. Kept up to date in terms of when to expect the delivery.
Given clear instructions as to how to use the paint, allowing me to get better results.
Very happy with the outcome as well.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Very poor delivery service- still not arrived

Very poor delivery service. Still waiting for an order placed 28th March. Told to wait another week before they will consider a refund. Blamed Royal Mail for delay.( 3 weeks total from order). If you want your order in a reasonable period of time look for another supplier. Only positive is they do have a customer service telephone no.

13 April 2026
Unprompted review
PaintNuts logo

Reply from PaintNuts

Thank you for your feedback.

We’re very sorry to hear about the delay with your order and the frustration this has caused. This is not the level of service we aim to provide.

We understand your concerns around the refund timeline and delivery issues, and we appreciate you bringing this to our attention. If you’d like us to review your case further, please contact our customer service team with your order details so we can help.

Rated 5 out of 5 stars

Brilliant - great match and great service

I just want to say thank you for my recent order for Mercedes white paint. It is perfect! I first ordered it from another company (too yellow), a second company (too white), but yours is spot on and the job is done apart from a final buff once it has hardened.

2 April 2026
Unprompted review
PaintNuts logo

Reply from PaintNuts

Thank you so much for the 5-star review! ⭐️
We really appreciate you taking the time to rate your experience with PaintNuts.

Rated 2 out of 5 stars

Ordered on line for a paint pen and was…

Ordered on line for a paint pen and was given 5 days for delivery. After the 6th day I had not received it I contacted them and was advised it's been sent. After another 3 days without receiving it I asked to cancel. Another 3 days it arrived. However it does not match my 2 year old car at all. Would not recommend anyone getting car paint from this company. You can certainly get it a lot cheaper and hopefully it will match.

14 March 2026
Unprompted review
PaintNuts logo

Reply from PaintNuts

Thank you for your feedback.

We're sorry to hear about the delay with delivery and that the paint didn’t match your vehicle as expected. This isn’t the experience we aim to provide.

Colour matching can sometimes vary due to factors like paint age and condition, but we understand your frustration. If you haven’t already, please contact me directly caroline.helpteam@nutsgroup.co.uk so I can look into this and see how we can help.

We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

The paint is a perfect colour match

The paint is a perfect colour match, and the item sent with Evri has still never arrived (no suprise) but the reorder with Royal Mail arrived as was told to expect it.
Its a pity Evri let you down, but I have still given you 5 stars, and can confirm I will be a repeat customer

25 March 2026
PaintNuts logo

Reply from PaintNuts

Thanks so much for your review!

We're really glad the paint was a perfect match. Sorry again about the Evri issue, but pleased the Royal Mail replacement arrived safely.

We really appreciate your support and look forward to your next order!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look