PaintNuts Reviews 

778
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the accurate color matching capabilities and the straightforward online ordering process provided for various vehicle paint requirements. Many buyers find the offered products very easy to apply for minor scratches and note that their packages often arrive promptly. Some reviewers were not happy with the extended delivery times and experienced significant difficulties reaching customer support for timely assistance. A few individuals also mentioned that certain paint shades did not match their vehicles correctly despite providing their vehicle registration details. Other people noted that tracking information was sometimes inaccurate and communication regarding delays could be improved.

What people talk about most

Product

Clients share ambiguous opinions on product experiences. While many reviewers highlight a perfect colour... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of efficient... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the exceptional colour match... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of differing... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast in their interactions. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered touch up pen and scratch remover bundle never received touch up pen,sent an email 5 days ago still no reply got a reply today sending out a touch up pen.

Rated 4 out of 5 stars

While I have had very limited experience with PaintNuts, I was pleasantly surprised with the colour match of the paint I have bought from them to touch up a MintGreen Fiat. I don't think the ordering... See more

Rated 5 out of 5 stars

I ordered a spray paint from PaintNuts to deal with scratch/scuff on the car. Unfortunately I misentered my email the first time and received no confirmation of the order or delivery details. A fe... See more

Rated 5 out of 5 stars

After trying four different companies including Vauxhall (who tell me they haven’t got a touch up paint for my grey corsa) paint nuts were the only people that actually produced the colour to match... See more


Company details

  1. Paint Manufacturer
  2. Automotive Repair Equipment Wholesaler
  3. Paintings Store

Written by the company

At PaintNuts, we’re passionate about paint. As a UK manufacturer, supplier, and retailer, we specialise in automotive refinishing products, trade paints, and solutions for the home and garden. From quick fixes to professional results, we’ve got you covered. Whether it’s repairing stone chips, scratches, or scuffs, our advanced colour-matching technology ensures your car touch-up pen, aerosol, or full repair kit is the perfect match every time. For larger repairs, we also supply complete paint systems and accessories to help you achieve a flawless finish. And it’s not just DIY, PaintNuts proudly supplies professional bodyshops across the UK, supporting them with high-quality products they can rely on.


Contact info

3.2

Average

TrustScore 3 out of 5

778 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(778)

212 reviews in the last 12 months

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Rated 2 out of 5 stars

Super slow delivery

Super slow delivery. Also I have bought from other stone chip repair companies and you get a complete kit for what this cost. No blending solution or panel wipe. I would advise going else where if you want what you actually need to repair your chips. Hopefully the paint goes on well. Having now used the paint i can confirm it does not match exact, however the car is 20 years old, so it could be down to fading. Overall I have had better results with other companies. This product really needs a blending solution.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam Company

Paid on the 22/05/26 - as per traders T&C for deliveries, should been sent within 3 days. Nothing. Tried calling this morning, no answer. Managed to speak someone in the afternoon, said would pop down to the paint shop and get my order sent out today - NOTHING. Scam company - PayPal claim started.

28 May 2026
Unprompted review
Rated 4 out of 5 stars

The dogs.........

I've been using PaintNuts for a long time now and i can't speak highly enough of the quality and the colour match of the paint, it's absolutely perfect.
I tried another company because they were £5 cheaper on a can but even though i was impressed by how quickly it arrived, the colour wasn't right at all.
My only criticism of PaintNuts is the amount of time my orders have taken to arrive, especially when i pay extra for the express delivery service! I think it was around 10 days on one occasion, although Evri was delivering the paint!
That being said, i can't recommend PN enough for the PERFECT match of paint and i will never risk going elsewhere again regardless of the delivery time!

24 May 2026
Unprompted review
Rated 2 out of 5 stars

Poor communication

The paint colour was a perfect match and covered scratches easily.

When I placed my order online, I took a note of the order number which thankfully I did as I never received an order confirmation.

Over 1 week later, no sign of my order and no communication. It had now gone past the delivery times they state on their website.

As it was almost 2 weeks since placing the order I sent them an e-mail. The automated reply stated I’d get a response in 1 business day. I didn’t.

The next day I called them, I was told it was at my local sorting office and should be delivered in the next day or so. I wasn’t provided with a tracking number or a despatch notification.

It did arrive the following day and then after it was delivered, I got an e-mail saying it was at my local sorting office.

Their processing times are far longer than what their website states and they don’t provide you with any e-mail updates (yes I checked my spam folder).

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Totally useless

Now I know why these people have such terrible reviews. Ordered touch up paint stick, took ages to deliver. When using the brush with no problem but the spot to for tiny chips pisses paint.
Emailed, chased, chased again, no reply.
Utterly useless

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Dont recommend cheap business tricks and awful delivery

Ordered a 2nd layer coat on 10th May by normal delivery method, they sent a mail saying delivery expected before 15th may, received their mail n 14th saying they haven't despatched the order as they want me to buy base coat and clear coat, they will only despatch it until i confirm whether I need them or not ? I don't understand, If i need them i would have bought it along with this. I wanted that product atleast 2 days before, now the work is finished suggest me how can i handle this.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Great product let down by a broken ordering system and defensive, unapologetic customer service.

I bought the full touch-up bundle after entering my VRM to fix a paint chip. I am not a professional, but the product quality itself is actually very good—the finish I managed to achieve was smooth, and the lacquer applied beautifully.
​However, the paint they sent is completely the wrong colour.
​When I contacted customer service to use their "colour match guarantee," I was defensively told, "There are two paint codes for your car, we can send the other one." This is where the business completely fails its target market. You are selling "DIY" products to amateur everyday drivers, not automotive experts. My car has only ever been one specific colour for its entire existence. If your VRM lookup system knows that a model has two potential paint code variations for that year, the software should stop the customer at checkout and ask them to verify the code before mixing the paint.
​Instead, they gambled, sent the wrong formula, and then refused a full refund for the kit, hiding behind a technicality. I would have completely forgiven a mistake if customer service had simply said, "Our bad, the factory used two shades that year and our system should have caught that. Here are your options." Instead, there was zero apology, zero accountability, and a stubborn refusal to refund the full cost of a kit that is now useless to me because of their system's oversight. Buyers beware: do not trust their registration checker. Verify your own paint code manually, because if they get it wrong, they will make you pay for their mistake.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Have been working on my project

Have been working on my project - a Triumph GT6 convertible. Was able to order exactly the paint I needed which matched perfectly and the application methods provided were extremely precise and helpful. Delivery was quick and communication good. Many thanks.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Didn't arrive, CS don't respond

Ordered with an expected delivery of 28-30/4.
Tracking showing still not been received by courier.
Customer services appear to be ignoring emails. At this point I just want a refund

7 May 2026
Unprompted review

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