We used the company last December to custom build cupboards for our 2 alcoves either side of our fireplace in the dining room. The service was excellent, we also had the cupboards painted to the colo... See more
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Beautiful, well made furniture. We bought six items to furnish our bedroom two years ago and recently visited their lovely show room in Cirencester to order more furniture for our garden room. The who... See more
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We have now placed and received 3 lots of bedroom furniture from this company. It’s easy to order online,goods arrive within time scale,goods delivered in excellent condition and all their delivery... See more
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We ordered our TV Media Wall Unit having seen one in the colour we wanted in the shop in Cirencester. We were made aware of the long delivery period but were not put off by this. The delivery servic... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Cabinet Maker
- Furniture Manufacturer
- Kitchen Furniture Store
- Living Room Furniture Store
Written by the company
In an age of mass production, we are proud to be hand-building furniture right here in the UK and keeping traditional hand crafting techniques alive. We are committed to using the finest selection of materials along with traditional construction methods to create beautiful and resilient furniture that withstands the test of time. Nearly all our pieces are built right here in the UK, guaranteeing that you get the kind of craftsmanship British-made furniture is known for, as well as the potential to bespoke any piece to your own requirements. We believe our customers are even more important than our high-quality furniture. We go to great lengths to ensure that every customer is taken care of throughout the entire buying journey. From initial contact to delivery and beyond, putting smiles on customer faces is always top priority. We want you to keep smiling years after delivery and final inspection. In terms of finishes, we offer more than a dozen different paint colour options, a range of oak top finishes, and your choice of handles. Shop our full range of Bedroom, Living Room & Dining Room Furniture on our website today.
Contact info
17-19 Gosditch Street, GL7 2AG, Cirencester, United Kingdom
- 01285 656 041
- cirencester@paintedfurnitureco.co.uk
- www.paintedfurnitureco.co.uk
4.8
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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It all started so well .............
If I had known then what I know now, I wouldn't have made this purchase. Everything was good up until the point of paying for the order. Sadly though, things went downhill from there. A delivery estimate of 10-12 weeks was given to me in early July. This actually turned into delivery after 20 weeks. I had previously tried to speak to the showroom on several occasions and left messages for someone to call me back. When I did manage to make contact after 12 weeks, I was told to estimate a further 4 weeks for delivery. 4 weeks later I received a call from the warehouse proposing a delivery date of a further 4 weeks time - which I accepted - late November - a total of 20 weeks after placing my order.
Delivery and assembly of my wardrobe went smoothly and the furniture looked good. What was not so good, however, was the eye-wateringly strong chemical smell emanating from the wardrobe. This, I now understand, is from the finish used on the paintwork. Despite it being quite overpowering, I've been assured it's not toxic. The delivery people said it would take 24 hours to clear. When. after about a week, the smell was still extremely powerful, I spoke to the showroom. At no time had I been warned to expect this smell. The assistant explained that the furniture is frequently 'aired' at the warehouse prior to delivery. Clearly this hadn't been done in my case. She told me that if the furniture smells, they normally advise clients to air the room for 1 week in summer and 2 in winter. She did offer to have my piece dismantled and returned to the warehouse for airing and then redelivered/constructed. When I declined, she sent me a Neutrogena capsule. I bought several more and kept these plus multiple bowls of Bicarbonate of Soda in the room and inside the wardrobe and kept the windows open all day for over 3 weeks. When the smell persisted I spoke to the showroom again. Whilst very apologetic, no further solutions were offered apart from the suggestion to use a fan. It's now mid-January and although the smell is less strong, it's still too strong for me to use it. Apparently it's from the coating used to make the paint less subject to damage.
In all, some 26 weeks after placing the order, I still don't have a usable wardrobe! This is a real shame as the initial experience, front of house showroom and design/drawings process were all good and the wardrobe looks nice (although one door is a bit lower than the other). Unfortunately though this has been overshadowed by the complete lack of follow-through/communicaton regarding the initial delivery delay and the total absence of any warning re potential issues with the overpoweringly pungent and persistent smell. There's also been no offer of compensation or any other gesture by way of mitigation. The result is that this has been a really disappointing experience and one which I would not repeat. If I had only known then what I know now ......................
17 January 2026
Unprompted review
Reply from The Painted Furniture Company
Dear Mrs B,
Thank you for taking the time to share such a detailed account of your experience. We are genuinely sorry for the frustration and disappointment this has caused.
It is good to hear that your experience started well, and we regret that this was not carried through to the final outcome. The extended lead time you experienced was not acceptable, and we fully understand how upsetting it is when expectations are missed and communication does not feel clear or proactive enough. Over the past year we did experience staffing shortages and production bottlenecks, and while that gives context, it does not lessen the impact this had on you. We are sorry that this affected your order. Since then, we have been investing heavily in our workshop, increasing staffing levels, and modernising processes to help prevent this happening again.
We are particularly sorry about the ongoing paint smell you have described. We fully understand how distressing it must be to have furniture that still feels unusable so long after delivery. Due to the delays at that time, some furniture was delivered very soon after completion, and in colder winter months the off-gassing process can take considerably longer, as airflow and warmth play a large role in how quickly this dissipates. That said, we are sorry that you were not warned in advance and that the situation has persisted for so long. We would like to reassure you that we are more than happy to collect the wardrobe and bring it back to our warehouse for further investigation and airing if you would like us to do so.
We are also sorry for the communication issues you have raised. We understand that we spoke prior to Christmas regarding the paint smell and discussed the points you mention, and we were awaiting an update from you to see whether things had improved. That said, we accept that follow-up should have been clearer and more proactive, and we apologise that this added to your frustration. Our team have followed up again today.
This is not the experience we want any customer to have, and we are sorry that we fell short on this occasion. Thank you for bringing these issues to our attention. We appreciate your patience and the opportunity to review what happened and how we can improve.
Kindest regards,
The Painted Furniture Company Team
So pleased with my furniture
We are so pleased with our bedroom furniture that we bought from The Painted Furniture Company. Our experience with the company was exemplary from start to finish. From the start, the provision of free samples of the available colours was essential as colours represented online are never true; actual painted samples on wood as provided allowed me to choose the exact colour I needed. The customer service was excellent when I placed my order. When I rang to ensure that the order had been processed, the women I spoke to were so helpful and friendly, I had confidence that any further queries I had would be dealt with efficiently. Again, the customer service was excellent when it came to the delivery of my furniture; the first date suggested for delivery was not suitable for us but there was no trouble in changing tje delivery date to one where we were home to receive the furniture. Likewise, on the day of delivery we were kept updated with the expected time of arrival and the delivery arrived in good time that morning and at the predicted time. The two delivery men were absolutely brilliant; respectful of our home while delivering rhe furniture and they assembled the furniture expertly and efficiently all with a smile and good humour. They were all finished within half an hour. Now we have the most beautiful, excellent quality furniture to complete our bedroom. A brilliant experience throughout - we would highly recommend this company and would definitely purchase furniture from them again.
30 December 2025
Reply from The Painted Furniture Company
Dear Anne,
Thank you so much for sharing such a positive review!
We’re really pleased to hear how smoothly everything went, from choosing the right colour with the painted samples to the helpful support when ordering and arranging delivery. It’s lovely to know you felt well looked after at every stage and that the delivery team made such a good impression on the day.
Most importantly, we’re delighted your new bedroom furniture has finished the room just as you’d hoped. Thank you for the recommendation and for choosing us. We hope to see you again soon!
Kindest regards,
The Painted Furniture Company Team
Great first purchase
First time purchase from this fantastic company. We initially attended an open day in the summer having decided we wanted a new bookcase for our living room, replacing the our ancient and boring ikea one.
Later that day we attended the shop in Cirencester where we were blown away by the quality and choice. Despite it being a very busy day for staff we were greeted with a smile by Alison and given advice and a quote without feeling pressured. We called a couple of days later once we’d checked measurements at home to place our order.
Given that everything is bespoke we knew we would be waiting a few months for our order but were pleasantly surprised to be contacted a few weeks earlier than expected by the warehouse team. We had some difficulty with the delivery date due to work commitments but this was no issue for the team and they were able to meet our request for a change in date.
Everyone we met was passionate about the company and products, we were made to feel like we mattered which is something that is often lacking with other companies these days. As for the bookcase, we love it and are pleased with our choice. I’m sure it will be the first of many purchases. Thank you to everyone involved, especially those that are making these beautiful items.
30 December 2025
Reply from The Painted Furniture Company
Dear Angharad,
Thank you so much for taking the time to leave such a wonderful review! It’s a real pleasure to read about your first experience with us.
We’re delighted to hear how your journey began, from visiting the Summer Clearance Event to popping into our Cirencester shop and finding just the right bookcase for your living room. It’s lovely to know you felt welcomed and well looked after on such a busy day, and we’ll be sure to pass your kind words on to Alison. Helping without pressure and making the process feel comfortable is exactly what we aim for!
It’s also great to hear that the ordering and delivery arrangements worked well for you. We know life can be busy, so being flexible where we can is really important to us. Knowing the team were able to accommodate your delivery date and keep things running smoothly is reassuring to hear.
Most of all, we’re so pleased you love your new bookcase! Thank you again for choosing The Painted Furniture Company and for such kind words about everyone involved in making your furniture.
We look forward to welcoming you back again when you’re ready for the next addition to your home!
Kindest regards,
The Painted Furniture Company Team
Good variety of styles and paint…
Good variety of styles and paint colours available, including free paint samples.
We ordered a sideboard and are very pleased with the finish of it.
Delivery straightforward and the delivery men very helpful.
30 December 2025
Reply from The Painted Furniture Company
Dear Al,
Thank you so much for your kind review, it’s lovely to hear about your experience!
We’re really pleased you enjoyed exploring the different styles and paint colours, and that the samples helped you choose the right finish. It’s great to know your sideboard has turned out just as you hoped, and that our delivery team were helpful on the day too.
We hope to see you again soon!
Kindest regards,
The Painted Furniture Company Team
Really happy with the furniture I…
Really happy with the furniture I bought - good communication throughout the transaction period, delivery was very smooth. Would order from them again :)
13 October 2025
Reply from The Painted Furniture Company
Good Morning,
Thank you so much for your lovely feedback, it’s great to hear how happy you are with your furniture!
We’re pleased everything went smoothly, from the clear communication to the easy delivery, and it’s wonderful to know you’d happily order from us again.
We look forward to welcoming you back in the future!
Kindest regards,
The Painted Furniture Company Team
Superb furniture
Great quality finish and construction
Good communication
Well informed staff
Little late on delivery but compensation offered in way of free delivery
Very pleased
15 December 2025
Reply from The Painted Furniture Company
Dear Carole,
Thank you for taking the time to leave such a positive review!
We’re really pleased to hear you’re happy with the quality, finish, and construction of your furniture, and that our team kept you well informed along the way. It’s great to know the experience left you feeling very pleased overall.
Thank you again for choosing us. We hope your new furniture is enjoyed for many years to come!
Kindest regards,
The Painted Furniture Company Team
A great experience from beginning to end
I am absolutely delighted with the bespoke dresser I have recently had delivered and installed. It is of excellent quality, looks beautiful, and is exactly what I wanted. One of the reasons I chose the Painted Furniture Company, apart from the obvious quality of the products, was because of the efficiency of Kate, who I dealt with in ordering it. She answered my emails promptly and in good detail, getting confirmation when necessary from the workshop that what I was asking for was possible. I would not hesitate to purchase more furniture from the company. I really do give it a five star review in all aspects!
20 November 2025
Unprompted review
Reply from The Painted Furniture Company
Dear FMT,
Thank you so much for taking the time to leave such a wonderful review!
We’re absolutely delighted to hear how pleased you are with your bespoke dresser and that it’s exactly what you had hoped for. Knowing it looks beautiful in your home and that the quality has made such a strong impression really means a lot to us.
It’s especially lovely to hear your kind words about Kate. She takes great care to make sure every detail is right, so she’ll be thrilled to know her support and communication made the ordering process feel straightforward and reassuring. We’ll be sure to pass this on to her and the wider team.
Thank you again for your trust in us and for such a glowing recommendation. We’d be delighted to help whenever you’re ready for your next piece!
Kindest regards,
The Painted Furniture Company Team
Fantastic one of a kind shop with delightful stock and staff
Excellent product Staff friendly, professional and to very very helpful
28 October 2025
Reply from The Painted Furniture Company
Dear Jane,
Thank you for your fantastic review!
We’re so pleased to hear you enjoyed your experience with us and that both the furniture and the team left such a great impression. It’s lovely to know you found the shop and its pieces as special as we do.
Thank you again and we hope to see you again soon!
Kindest regards,
The Painted Furniture Company Team
Wonderful furniture exuding quality and…
Wonderful furniture exuding quality and style. Fantastic range of styles and colours to choose from. Amazing friendly staff and so helpful too.
28 October 2025
Reply from The Painted Furniture Company
Good Afternoon,
Thank you so much for your lovely review!
We’re thrilled to hear you’re so pleased with your furniture and that the range of styles and colours stood out to you. It’s also wonderful to know our team made the experience so positive.
We really appreciate your kind words and hope to welcome you back again soon!
Kindest regards,
The Painted Furniture Company Team
Fantastic company
From my first contact everyone was very professional and helpful. I ordered samples of the wood and paint and the finished product matched beautifully. When my order was delivered I was so pleased with the quality of the craftsmanship and would very happily order from the company again. Thank you for such a great service.
10 October 2025
Reply from The Painted Furniture Company
Dear Andrea,
Thank you for taking the time to share such lovely feedback!
It’s wonderful to hear that everything came together so well, from choosing your samples to seeing the finished piece arrive. We’re really pleased the craftsmanship and finish were just what you hoped for.
We’re grateful for your kind words and look forward to helping you again in the future!
Kindest regards,
The Painted Furniture Company Team
Excellent quality furniture
Excellent quality furniture, worth the wait time.
I was kept informed throughout the manufacturing process and compensated for the slight delay in delivery. Overall a very positive experience
10 October 2025
Reply from The Painted Furniture Company
Dear Sharon,
Thank you for your wonderful review!
We’re so pleased to hear you’re happy with the quality of your furniture and that the whole process felt smooth and well communicated. It’s great to know the experience left such a positive impression.
Thanks again for choosing us. We hope to see you again soon!
Kindest regards,
The Painted Furniture Company Team
Would Recommend
Always great service and the team are great. Had a slight delay this time, but was resolved super quickly and I’m very happy with how our cabinet turned out. Would recommend.
22 September 2025
Reply from The Painted Furniture Company
Good Afternoon,
Thank you for your kind review and for recommending us.
We’re so pleased to hear you’re happy with your cabinet and that our team were able to resolve the slight delay quickly. It’s lovely to know you’ve had another great experience with us.
We really appreciate your continued support and look forward to welcoming you back again soon.
Kindest regards,
The Painted Furniture Company Team
Good product, let down by poor customer service.
The product offering is good, and seems reasonable value for money. However, customer service in my case was very poor, which seems to be down to the 'warehouse' being completely separate to the customer-facing end. I struggled to get information before, during and after delivery, and was told once bluntly in response to me requesting information 'by the end of the week' on how they could fix a fault, that I would have to 'await their [workshop] advice'. Two months later it still hadn't arrived.
In the end I wrote to the MD. I didn't get a response directly which again was poor, although it did result in customer service sending me an email.
The end result was that a couple of service guys came to fix it. It's better but still not really right.
Even after that there was no follow-up to check whether I was happy.
Finally, there is no contact route that doesn't take you through to the same customer service team. No complaints mechanism, no escalation, and no email for senior people. I had to put pen to paper and it's possible that the MD never saw my letter.
This is a pity - the product itself is good.
15 September 2025
Unprompted review
Reply from The Painted Furniture Company
Dear Phil,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and truly value you bringing this to our attention.
It’s clear that communication around your service visit wasn’t handled as it should have been, and we completely understand how disappointing that must have felt. The mix-up between our workshop and customer service team led to unnecessary delays, and we’re sincerely sorry for the inconvenience this caused.
We’re reviewing how our teams coordinate and communicate to make sure situations like this are managed far more smoothly in the future. Your comments will be used to help us improve the service we provide to all our customers.
Thank you again for taking the time to let us know. We appreciate your patience and understanding throughout.
Kind regards,
The Painted Furniture Company Team
Fabulous piece of furniture
From start to finish, our experience with The Painted Furniture Company was outstanding. The team at the Cirencester store were knowledgeable, approachable, and genuinely helpful—offering thoughtful advice that helped us feel confident about placing our order. The delivery process was just as smooth, with the warehouse staff proactively coordinating a convenient time and arriving promptly. We’re absolutely thrilled with the unit and have many compliments on it. A massive thank you to everyone involved—we wouldn’t hesitate to order from you again!
22 September 2025
Reply from The Painted Furniture Company
Dear Adele,
Thank you so much for sharing such a fantastic review!
We’re thrilled to hear your experience was so positive from start to finish. It’s wonderful to know the team in our Cirencester store were able to offer the advice and support you needed, and that the delivery process felt straightforward and stress free.
We’re delighted the new unit has been such a hit and that it’s already receiving compliments in your home. Your kind words mean a great deal to everyone here, and we’ll be sure to share them with the whole team.
We look forward to seeing you again soon!
Kindest regards,
The Painted Furniture Company Team
I love my tv unit
I love my tv unit. I searched the Internet to find it as all of the ones I had seen were wider than I wanted. It did take a while to arrive but I was kept informed throughout the process. Delivery went well and the item was placed in my room exactly where I wanted. The quality is excellent as is the service. I will but from this company again.
22 September 2025
Reply from The Painted Furniture Company
Dear Gilly,
Thank you so much for your wonderful review!
We’re delighted to hear how happy you are with your new TV unit and that you were able to find the perfect size for your space. It’s great to know the updates along the way were helpful and that delivery went smoothly on the day.
We’re so pleased the quality and service made a strong impression, and we look forward to welcoming you back when you’re ready for your next piece.
Kindest regards,
The Painted Furniture Company Team
Great quality and brilliant customer service
Great company to deal with from start to finish. Good old fashioned customer service. Everyone involved was lovely. A special mention for the lady in the store who helped us with our choices. We purchased a media wall unit and we were very happy with both the quality and the price. Added bonus that we are supporting a british company.
22 September 2025
Reply from The Painted Furniture Company
Good Morning,
Thank you for leaving such a lovely review!
We’re so pleased to hear how much you’re enjoying your new media wall unit and that you’ve been impressed with both the craftsmanship and the value. It’s wonderful to know you felt well supported throughout the process, and we’ll make sure to share your kind words with the whole team, especially Deborah in the showroom who helped with your choices.
We’re very grateful for your support of a British company and look forward to welcoming you back in the future.
Kindest regards,
The Painted Furniture Company Team
Amazing company
Amazing company! My bedside tables look great and they’re so well made. Would definitely recommend.
25 August 2025
Reply from The Painted Furniture Company
Good Morning,
Thank you for your wonderful review!
We’re delighted to hear how pleased you are with your new bedside tables and that the quality has made such a strong impression.
We really appreciate the recommendation and look forward to helping you again in the future.
Kindest regards,
The Painted Furniture Company Team
Great Experience
Really great experience throughout, very supportive and helpful staff, great quality too.
25 August 2025
Reply from The Painted Furniture Company
Dear Joe,
Thank you so much for such a positive review!
It’s great to hear our team were so supportive throughout and that you’re pleased with the quality of your new furniture.
We look forward to welcoming you back again soon.
Kindest regards,
The Painted Furniture Company Team
Love my blanket boxes
Love my blanket boxes. Just want i was looking for and fit perfectly.
4 April 2025
Reply from The Painted Furniture Company
Dear Johanna,
Thank you for your kind review!
We’re so pleased to hear your blanket boxes are just what you were looking for and that they fit perfectly in your space.
We hope to see you again soon!
Kindest regards,
The Painted Furniture Company Team
We ordered two bookcases and a 2 door…
We ordered two bookcases and a 2 door sideboard in the Amberley range, opting to have bespoke sizes made for 2 of the items in order to fit in the spaces we had available. We were able to choose stronger materials for the shelves in one of the bookcases to support lots of heavy books. The team at the Painted furniture company were extremely helpful in designing our items from our simple drawing.The quality of the items is excellent, painted finish is flawless. Very happy indeed! The delivery team were brilliant, taking care to protect the furniture on the way in to our house; putting protectors under each item so floors don’t get marked and leaving spare matching paint and door handle just in case ! They even covered our gate posts! Excellent company to deal with. Took slightly longer than 8 weeks we had hoped for but they were very busy and kept us informed.
21 July 2025
Reply from The Painted Furniture Company
Dear Mrs Hayes,
Thank you so much for your lovely review!
We’re really pleased to hear how well everything worked out with your Amberley furniture, especially the bespoke sizes and stronger shelving. It’s great to know the team made the design process easy and that the finished pieces are just what you were hoping for.
We’re also so glad the delivery team made a good impression. They always do their best to look after both the furniture and your home, so it’s lovely to hear those extra touches were noticed.
Thanks again for choosing us and we hope to see you again soon!
Kindest regards,
The Painted Furniture Company Team
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