North Oxford BMW Reviews 

367
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company, consistently mentioning professional and welcoming interactions. Customers frequently praise the friendly staff and efficient service received during routine visits and purchases. Many people highlight the exceptional support provided by specific team members who make the entire process smooth, attentive, and completely stress-free. However, some customers also noted frustrating issues with communication and poor organization regarding scheduled test drives or vehicle viewings. A few reviewers experienced unexpected delays, slow responses, or found that cars were unfortunately unavailable upon arrival. Others mentioned feeling disappointed due to a lack of proper follow-up and insufficient details provided during handover.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting certain team members for... See more

Service

People report positive experiences with service, consistently praising the professional, efficient, and... See more

Customer service

Consumers find customer service to be positive, frequently praising helpful staff members who provide... See more

Product

Users describe ambiguous interactions with product, noting that some vehicles matched descriptions and videos... See more

User experience

Clients share high satisfaction regarding user experience, frequently highlighting a smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had my car serviced at BMW North Oxford a few times now and have always had a really positive, stress-free experience. The team are friendly and efficient, Rozeena in particular has been super... See more

Company replied

Rated 5 out of 5 stars

Just bought a new car from Aayush Khadka at North Oxford BMW He was fantastic in helping us choose the vehicle that worked for us, selecting the specifications, and all of the options. Commu... See more

Company replied

Rated 5 out of 5 stars

I brought my car back in on Saturday 16th to have some minor work done, following a full service in April. Everything was handled in an exemplary way, as I have come to expect from North Oxford. A... See more

Company replied

Rated 5 out of 5 stars

Simply put it’s exactly what you expect from a BMW dealer. Can’t fault them from start to finish. They made the entire process easy and going the extra mile when needed. The staff were excellent espec... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Welcome to North Oxford BMW, your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(367)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

An amazing seamless service from start to finish

Fantastic personal service given by Kriste-Anne Phillips. There was no pressure from her and she was friendly empathetic and patient with me without overloading me with technical detail. She came to my house with the car to test drive and it was also delivered to me once purchased. An amazing seamless service and Kriste is a great asset to your dealership.

26 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello Chris, thank you for taking the time to share your fantastic five-star review! We're glad Kriste-Anne provided brilliant customer service and delivered a positive experience for you. We look forward to sharing your feedback and hope you are enjoying your new purchase!

Rated 5 out of 5 stars

Excellent service

From our initial welcome from reception to collecting the car after its health safety check we can only say we had excellent service.
Jazmin Krong was very courteous & extremely helpful dealing with all our queries in a professional manner.
Alex gave comprehensive details on the health check video.
We were very happy with our first dealing at a BMW garage & wouldn't hesitate to use them again.

27 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Thank you for taking the time to share your fantastic five-star review and comments for Jazmin, Alex and the team! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great service…

Bought my GS 1200 from them and service has always been excellent
Just replaced rear shock under warranty
No fuss or costs
Just great service
Thank you!

27 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Thank you for taking the time to share your fantastic five-star review! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Utterly super response from Seb

Utterly super response from Seb. On my way to ABR Festival with fully loaded bike and a suspension warning light came up. He sorted the issue and showed me how to reset levels for different loads. Every day’s a school day.
Thanks Seb.

27 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello James, thank you for taking the time to share your fantastic five-star review and complimentary comments for Seb! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

I want to give Jodie some good feed…

I want to give Jodie some good feed back to Jodie really good customer Service,she was very helpful after a bad service from park lane bmw thanks Jodie.

24 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello Shane, what a fantastic five-star review, thank you for taking the time to share your feedback! We're glad Jodie provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent customer service

After an issue during a regular service Alex Newcombe and his colleagues were nothing short of professional, customer focused and very helpful in providing solutions over a number of days. Great customer experience and would highly recommend this particular dealership

19 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello Keith, what a fantastic five-star review, thank you for taking the time to share your feedback! We're glad the team provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Really impressed

Service was great and really speedy too.

14 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello, thank you for taking the time to share your fantastic five-star review!

Rated 5 out of 5 stars

Excellent service

My BMW 1 series convertible needed replacement brake pads and discs, so I booked the service online. I was met on arrival and taken to Rozeena on the service desk where she explained precisely what work was required. While I waited for the work to be completed she kept me updated of progress and was extremely helpful. After the work was complete the car was taken for a test drive before it was washed and valeted. Overall, the level of customer service was outstanding.

13 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Steve, thank you for taking the time to share your fantastic five-star review! We're glad Rozeena provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Wonderful service, highly recommend

Kriste-Anne made the process so easy from start to finish! It was our first car so there were a lot of questions which she didn't have a problem taking the time to thoroughly answer. We drove away safe in the knowledge that we were all set, yet could come back if there were any problems. If you are looking for a BMW, look no further!

2 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Rachael, thank you for taking the time to share your fantastic five-star review! We're glad Kriste-Ann provided brilliant customer service and delivered a positive experience. We hope you are enjoying your new BMW.

Rated 5 out of 5 stars

Very pleased with the purchase off my…

Very pleased with the purchase off my new car, very friendly & professional, kept updated with process through out, special thank you to Kriste-Anne Philips for your help

11 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Noel, thank you for taking the time to share your fantastic five-star review! We're glad Kriste-Ann provided brilliant customer service and delivered a positive experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Rosina is a superstar

11 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi, thank you for taking the time to share your fantastic five-star review!

Rated 5 out of 5 stars

Professional and efficient

The efficiency and professionalism of everyone involved was second to none

8 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Stuart, thank you for taking the time to share your fantastic five-star review!

Rated 5 out of 5 stars

Recently purchased a BMW 4 series from…

Recently purchased a BMW 4 series from North Oxford Garage.
Just say that I received both professional and fantastic service.
A special mention to Kriste-Ann Philips.
Who walked me through every stage of the purchase. Extremely professional, and explained clearly everything.
Also to mention Jacob Bearley, who is a mechanic at North Oxford Garage. But helped out a number of times.
If you were considering purchasing a BMW, I would fully recommend North Oxford Garage. You will not be dissapointed .

4 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Charles, thank you for taking the time to share your fantastic five-star review! We're glad Kriste-Ann and Jacob provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Brilliant in every way

Brilliant in every way. Alex in parts is amazing and Clayton on sales also amazing.

7 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Fantastic customer service

First big service for my GS1250 and as usual, great customer service from the team. Ben was fantastic at communicating with me. The bike came out much cleaner than it went in, sorry about the mud guys. The loan bike was superb.
They even adjusted my gear lever when I mentioned at collection, my issues with enduro boots.
Will always put my bike through North Oxford BMW.

5 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Fantastic Service Team !

Great service, Alex was very helpful, took the time to explain everything to me thoroughly and kept me updated regularly throughout the day.

3 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Bryony, thank you for taking the time to share your fantastic five-star review! We're glad Alex provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great communication

Excellent service from Jodie and the technicians at North Oxford. Most importantly I was kept fully informed at all stages of the work and consulted on the various options. Very happy with the outcome.

4 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Robin, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great service and communication…

Great service and communication throughout from Rozeena , a very quick turnaround for our vehicles annual service with no surprises.
Thank you Rozeena.

4 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Mark, thank you for taking the time to share your fantastic five-star review! We're glad Rozeena provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Outstanding service from Rozeena and…

Outstanding service from Rozeena and Jenna. Great communication throughout and finding a time slot to have the car repaired. You can trust this garage, the process is smooth and simple.

4 June 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Tom, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future!

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