OUTsurance Ireland Reviews 

11,510
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and well-trained, making the entire communication process smooth and pleasant. People often mention significant financial savings on their insurance policies, noting that prices are much lower compared to previous providers. Buyers appreciate the fast and efficient service that lets them sort out their coverage in just a few minutes. Some reviewers were not happy with the repetitive nature of the telephone questionnaires required during the process. A few individuals felt that having to answer questions about online forms or other policies was an annoying waste of time.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are helpful, professional, and easy... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are often significantly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Reviewers... See more

Value for money

Consumers find value for money to be a very positive aspect, highlighting significant savings on insurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car insurance The agent on the phone was fantastic, Eddie was his name he went through everything with me. Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance... See more

Rated 5 out of 5 stars

Received my quote within minutes of talking to a guy over the phone. Quote was actually half the price of what my existing Insurance company were quoting me. Even when I went back to my 'old' insuranc... See more

Rated 5 out of 5 stars

The staff are very helpful and they seem well trained. The price was half what I was quoted by another insurance company for fully comp, I just added the roadside assistance as it wasn't included with... See more

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,510)

8,297 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Failed Attempt to get Car Insurance Quote online

Attempted to get a car insurance quote online. Filled out the form and ended up being told lsomeoned call me. Very quickly received a call from agent whose name I didn't catch. This person asked me to confirm the details I entered , then started asking about my house insurance, who with, how long. I asked why this was relevant to my car quote and was told that it was to see if they could give me a good deal for house insurance, and that she could not skip over it as the computer wouldn't let her. (Unsolicited marketing without permission?) Then further questions in relation to my driving history and some standard legal questions asked. Then I was asked if I wanted Comprehensive or third party despite having given this information online and early on in the call. At this point I pointed this out and was told I was had said my existing insurance was comprehensive and the agent moved on. As I was quite tired at this stage, I told the agent that she was wasting my time repeating all the questions which I had already addressed online and to please finish the questions and give me the quote. When she didn't do as asked I told her I was not wasting any more time, and that I would not be giving Outsurance my business and hung up.
This approach to selling is disrespectful of my time. Either provide a quote online, having got relevant information or on the phone. But do not call and repeat all the online questions and engage in unrelated information gathering not related to the car insurance. Entire experience was frustrating and tiresome. It took about 15 mins to complete the online form which had some glitches, and this was followed by a 13 minute call which I terminated due to impatience and fatigue. I do not appreciate gratuitous information gathering when trying to buy a product. Cop yourselves on.
And I still have NO QUOTE. Waste of time!!!!

Brendan

21 August 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Apologies for this 1-star experience, Brendan. We are constantly looking for ways to improve our product and service so we sincerely appreciate your honest feedback.

Rated 1 out of 5 stars

Outsurance has absurd conditions for mature properties and people

Attracted by their advertising i tried to switch house insurance from AXA to Outsurance. What a waste of time and effort. I own house since 1976, never had a claim of any kind. Have gas etc safety checked and serviced annually by registered fitter. I also have house checked for compliance to building regulations every 3 years.
I was refused buildings cover on basis that i did not reroof the house since it was built pre-1921 and because i am judged to be a flood risk area. I am at top of camden street with a sharp gradient that runs downhill all the way to college green 2/3 miles away. We have not had a flood here in my 75 year lifetime. My roof is regularly attended to, gutters replaced, slates renewed if needed etc. It has never been a problem.

21 August 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Apologies for not meeting your expectations this time, Michael. We'd appreciate the opportunity to improve on this experience in the future.

Rated 5 out of 5 stars

Car insurance

Car insurance
The agent on the phone was fantastic, Eddie was his name he went through everything with me.
Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance. Highly recommend you give them a call for a quote before you renew your current policy.

13 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look